Wilson Roofing

Tim M.

Very professional and responsive. They let me know what expectations should be and then met them. Cleaned up well after the job and were pleasant throughout. I would use them again.

Austin G.

Run, don't walk.

This company has gone down hill fast. They don't care about doing the job right, they slop it all together just like any of the fly-by-night places... then it's VERY hard to get them to come out and fix things. They just stop taking your calls, like getting paid 50% is good enough for them... on to the next sucker.

Disappointing since for a long time they had a very positive reputation.

Tommy B.

I cant say enough about this company. From the first contact where they reviewed the damage from the storm and carefully reviewed the estimate from my insurance company ( which was wrong) they have been positive and encouraging throughout the process. My insurance didn't want to replace the entire roof. Wilson showed me that there was damage that the insurance inspector missed. They made several return trips to meet with the insurance guy and prove to him that the entire roof needed to be replaced. They then did the job quickly and cleaned up very nicely. Then.. we had to coordinate more inspections with insurance AND my bank. My bank made everything very difficult, but Wilson roofing people always were polite and helpful. They have so much experience in dealing with insurance and silly mortgage holder rules, they did all the work and managed all the hassles. They have been in business in Austin for over 20 years. There is a reason for that. They do quality work and they handle the insurance/ mortgage junk nicely!

Dave S.

They gave us a prompt, accurate estimate, completed the work on time and as described and it even included some damaged wood repair and painting on a chimney and they did that, too. For a contractor to show up on time, complete the work as expected and leave no trace they were there, other than the finished product is just great.

T S.

Our church needed some help with a small roofing project. They could not have been any better to work with. They came on referral for their work with clay tiles and I would continue to share the positive reference. The scheduling and the field folks were ultra professional and very fair. We'll bookmark Wilson Roofing.

Matthew C.

The roof looks great
BUT it's been two months later since insurance company issued them a check it still hasn't been completely resolved!
They need to give their office and paperwork procedures a tune up to get my confidence back. Would shop around and get everything squared away in the future.

Michael B.

SHORT STORY: After I signed the contract I couldn't get them to actually schedule me, and eventually office staff barked at me ""We're very busy and I can't have you calling here every day!"" (I wouldn't have called at all had they ever gotten back to me), and ""Your job happens when it happens!""

LONGER STORY: Wilson bid $1200 each to install two 2x4 skylights in my roof (not including the inside work). I asked, ""If I sign today, when can they be installed?"" Wilson said probably in two weeks, three in the worst case. So I signed and emailed the contract back, but then I didn't hear from anyone to confirm about scheduling. After a few days of silence I started calling every 1-2 days to inquire, and they always said someone would get back to me, but nobody ever did. Finally on Day 8 after I signed the contract (at which point there should have been 6 days left on the probable install), I found that Wilson hadn't even ordered the skylights, and it would be at least *another* 2-3 weeks before the skylights were even on hand, and no telling when my actual install would be done. When I complained about this, the staffer blind-transferred me to Jessica, who started in on me before I even said anything, telling me, ""We're very busy here, and I can't have you calling every day!"" (I was only calling because they'd never gotten back to me), and ""the skylights get here when they get here, and they'll get installed when they get installed,"" or words to that effect.

Since they forbade me from calling them any more, I emailed them to fire them, then left a review here and on AngiesList. Right after that, Ralph Wilson, the owner, emailed me and said, ""I saw your review on AngiesList. We will not do any work for you."" That says it all:

(1) He could have apologized for their not getting back to me, or their office manager barking at me, but not a word about that. He certainly doesn't care about his customers' experience.

(2) Just as telling was that he thought he was somehow punishing me by refusing to do work for me, as though I still wanted them to do the work, and as though I hadn't already fired THEM. It was really childish, like, ""Waaa, you left us a bad review, so we're not gonna work for you, waaaa!""

Kathy C.

This is without a doubt the best run, highly regarded roofing business in Austin.

Where do I start? First, the owner was honest enough to tell me 5 years ago that we were in good shape and didn't need work done then. In a few years, he promised.

Meanwhile all our Westlake cul de sac members had theirs completed by Wilson roofing. Now was our turn.

1. They've been in business forever. Have the best workers, highest quality products, and most importantly an AMAZING QUALITY CONTROL TEAM that shows up throughout the day to check on every detail.

2. They have two shifts that work their ass off. First shift 7:00 consists of 5 or 6 guys. Second shift comes about 3. They work hard until sunset, with the same quality control guys that show up and speak to the homeowner.

3. They are upfront that this is a construction zone. They replace every piece of questionable wood.

4. They arrive the next morning from 7- 11 and then a supervisor checks it out

The legacy and respect for Wilson roofing is legendary in Austin!

Elizabeth H.

I would never recommend Wilson Roofing. The quality of work is poor, the contract has not been adhered to, the rook leaks, the ceiling caved in, the workers were rude, and I am telling everyone I know NOT to use this company.

Keli R.

Initially, Wilson was very responsive, James came within a few days to see what was required to replace my roof and said that I should have the quote within a few days. A week later nothing, called cell (mailbox was full), sent text, left message at office, and no response. Called office again a few days later and got James on the phone. Apparently the boss wanted to make a few changes on the quote specifics (not the $), but didn't get to it before he left for a week. Was promised, I would get it as soon as he returned. It's been another 3 days since his return and no contact. On top of that their verbal quote was $10K over the other quotes I received.