Western Pacific Roofing

Rose R.

Such excellent service! Always on time, courteous, thorough and will go the extra mile to get the job done.

Kathleen B.

Their professionalism is horrible and Customer Service has much to be desired. I commissioned Western Pacific Roofing Corp. to close specific areas on the roof of my home where squirrels were gaining access under the tiles. In addition, the contract included the replacement of missing tiles, the repositioning and securing of tiles that had slid out of position, and the replacement of a fascia board at the rear of the house. The workers showed up on time, however they took a two hour break, and was never seen taking any tiles up to the roof. This was suspect as the contract included replacing missing tiles which was a part of the quote. I, personally, pointed out to the worker -Pedro - the specific areas of concern regarding the squirrels, and he confirmed that he understood. When the workers announced completion, I went outside to inspected the roof (from the ground) and found that the task of closing the focus areas where the squirrels were gaining access was untouched. I withheld payment, and immediately contacted the office regarding the matter. I was told that they would get back to me.

After four weeks of making numerous phones calls and leaving detailed voicemail messages about the issue, all I got was promises of return calls once they conducted their investigation. At one point I was transferred to the Accounts Receivable person, who spoke with me only to threaten to put a lien on my property if the invoice was not paid. After another week, I was contacted and informed that ""they"" had decided to send workers out to complete the contract.

The workers showed up one week later. Their solution to the problem was to reposition the existing tiles to reduce the opening and use mortar to seal the rest of the space/opening. This did not completely seal the troublesome area but it appeared to drastically reduce the opening. The mortar used was gray in color, and my roof is Spanish tile and red brick in color. When this was brought to the worker's attention he stated that he had put some color in the mixture, but if it was not enough, when it dried, that he would come back to paint the areas. I accepted the offer to have him return if necessary. I think I failed to mention that this focus area is on the front of the house. Ten days later I phoned the office to make arrangements for the painting as the mortar was still gray, and very noticeably so. Once again, I was faced with reluctance to complete the job stating they had no knowledge of the arrangement, and that the person in charge was not in the office, but someone would contact me. It's two months later and the job is still not done! $3000 was the cost of this headache! I sincerely regret choosing Western Pacific Roofing Corp. to do this simple job.

Gary C.

I would like to thank the crew ( Brad, Roberto, Freddy and Jesus ) for the great job they did on my roof. They showed up on time each day and cleaned up any mess before they left. They are all very hard workers!

If and when I ever need a roofing contractor again I will only use Western Pacific Roofing.

Thanks for the great job!

Jeff M.

Alright so after this last rain it turns out that the leak is coming from a ripped rubber seal on the down pipes from the roof. So after they charged me $1,200 to patch a piece of my roof all it really needed was a $7 rubber seal on a pipe. What a joke of a business.

Dean B.

On a small roof a repair (4 broken tile, supplied by owner) Western Pacific charged for 3 hours while the job took only 2 hours. The Service Call Charge of $250 included the 1st hour, then they added in additional time of 2 hours. They double charged the first hour. I wonder how many have been overcharged this way. They declined to review. This was the Palmdale operation/office

Georgia R.

We have a commercial bldg on the Blvd. and Western came out and the crew were professional and got the big job done.
A couple of things needed extra attention and they came out and promptly took care of it.
Thank you

Mike M.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
If you want the job done right the first time call Western Pacific. We had our roof redone using the old tiles, it has never looked so good. From the start dealing with JT getting estimates on repair and redo, it was painless and professional. The 2 roofers that came out are Manual and Jose Hernandez. We can't say enough about these guys, Professional, Clean and highly skilled. The job site was clean and was checked for nails everyday. We have used Western over the years for repairs, and they always stand by their work and are always there. They maybe expensive but you get what you pay for, so if you want the job done right, the first time, this is the company you want.

Looo J.

The estimate was fair. I paid my deposit to have the work completed. I have been calling the company for 3 weeks to schedule a date/time for the roofers to come out to complete the work.

Patti K.

Great service. Their estimate was reasonable for our reroof. They replaced our old roof with GAF cool roof shingles. The house is cooler inside now.
Everyone from the company was super professional. The office folks were super responsive. The roofers were quick and efficient.
The friendly job foreman kept his workers and our safety in mind. The big boss made a trip out to check on the quality.
We're very pleased and totally recommend Western.

Debra E.

Nothing worse than having your roof leak! Found Western Pacific to be very responsive. Two guys came out, wore masks, were very polite and professional. Finished the job and conducted a water test to insure no more leaks. They cleaned up the job and made sure we were completely satisfied. Will refer them to my friends and family!