Vertical Roofing

P R.

My experience with Vertical Roofing is less than satisfactory. I think the initial work was fine with the exception of a few minor repairs that had to be adjusted after the work was said complete. I contacted the salesmen and he sent a man to repair the issue and it was taken care of.

Fast forward 2 years later and we discover that there is a leak in the roof most likely around the chimney. I let the salesmen know that the roof was leaking and was soon told that my contracts warranty expired a couple of months back. I requested if he would be willing to give an estimate on repairs and never heard back.

The issues discovered are the type that would not be known to an individual unless they are experienced with roofing repair, meaning the typical homeowner would not know to check. Specifically, flashing around the chimney was repurposed per the contract (under the stipulation that the flashing was deemed reusable). Unknown to us there had been a leak in the roof for a couple of years and it just become noticeable. The flashing was not fully resealed, was full of holes and had been reused at least 3-4 other times as well as rusted through in some places. According to the individual who did the repair it should have been changed. There isn't justification for reusing or trying to reuse such worn out materials with such little sealing (he thought they used the least amount of caulking) except to keep from spending money and increase their own take home.

My hope was that this organization (as well as any other) would stand behind the quality of work they do and at least take initiative to do right by customers when an issue such as a contractor not doing their best work arises. Such as situation should have at least warranted a response such as: we don't do repairs, sorry this happened if you chose to go with us again we will find a way to make this up to you, or let us send out a guy and see will what we can do for you. These are the typical good customer services responses to such a situation to keep customers loyal. Nothing has since transpired between myself and the sales agent or any of their representatives. I cannot say I would recommend them to anyone and feel others should know this situation should they consider using Vertical Roofing for their roofing job.

Teresa C.

If I could give them more than 5 stars I would! Vertical Roofing has fought with my insurance company to get the job done from the beginning. Without their expertise I would have had to pay out of pocket for most of the work done on my roof or worse than that I would not have known about the underlying damage that they informed me of! Jeff was my go to guy and if he didn't know the answer he made sure to find out for me - He was so easy to work with and always made sure I knew exactly what was going on! I will definitely recommend Vertical Roofing to my friends and family!

Bassima E.

Shortly after finishing roofing the north side of my house, I started to hear animals in my addict coming from that same side. Called them up to complain about the new activity and the noise and sure enough the boss showed up to inspect. The roof is very high and at the time I could not point to exact location the critters were finding their way in. Not my job anyway and it was impossible to be posted outside day and night just waiting for a sighting, but new for certain that it had to do with replacing the roof. Boss showed up and I was very grateful for the follow up. He looked at an area that I have pointed to as perhaps the entry point and went and added ckicken wire that I have provided. Roofers should know that any little gap left open will attract animals looking to hibernate for the winter month. Sure enough, as the winter progressed, more and more activities in my addict to a point where we could not sleep anymore.
With the advent of spring, I have noticed that my roof is invaded by squirrels up and down all day. I even after painful investigation cought a squirrel going inside the roof into the addict and I could tell clearly that vertical roofing have lifted the plastic and the evesrough to tuck the shingles and neglected to close it or replace it by a new piece. A small fixe that has cost me pain, suffering and finacial losses. 4 weeks of trapping and bating and 5 squirrels later from various point of entry all from the newly replaces roof.
The point every consumer looking to replace his or her roof, is not only to fix the roof but to make sure they don't suffer from negligence and unethical practices that will leave them with more financial expenditure when they hire animal control services to rid them from critters in their addicts. By the way,
After much complaining, they said that they will come back but will charge if it is not their doing!!!.
Maybe I have planted the squirrels
Shortly after finishing the roof....
Utter non sense. Any way, it was impossible to fix the gaps with animal trapped inn and needed to call animal control first. Any one dealing with a similar situation can imagine the difficulty of coordinating this disaster.
I did end up taking the risk by sending my son 30 feet up in the air to close the gaps.
I have pics on file of trapped squirrels and point of entry resulting from replacing roof.
I m an honest person and this is my honest story. I was very reluctant to tell my story but the pain and frustration was real.

Jim B.

As many we had hail damage and since Vertical was in the area they asked to inspect my roof. As it turned out we needed a new roof and gutters. Their salesperson was happy to quote and after Insurance we have moved ahead and signed paperwork. For 30 days no calls no follow up until I emailed them. I was then given a date to begin, which came and went without a call. I called the next day to ask about my roof and was told ""they had tried to get me on the schedule but didn't get to it"". BUT they could do it over a week later. I suggested that in that time period I could probably secure a new roofer. Just under a week later Vertical's Crew was on site to do a complete roof.
1. We have a pergola that was to be roofed under in sections- I was assured that would not be an issue they had a special guy to handle that area.
2. We just installed a new pool and I was assured they would cover the pool and be careful around the filter area.
3. The Satellite dish could be removed and reinstalled without an issue.
So they couldn't do the pergola properly, they dropped a bundle of shingles on the filter area and the Satellite repair guy is due tomorrow just about the time the pool repair people should be here. Lastly the gutter guys will be about a week after us????
Once again a sub contractor based company that over promises and under delivers with no control over their crews.

Nancy M.

Vertical roofing sent Denny Berend to us after we had the roof of our home damaged in a hailstorm. Denny patiently worked with us to help us decide on the type and color of roofing material that would look best on our home. After the materials were delivered, Denny carefully oversaw the crew's work and helped us solve a leak problem where our patio connects to the house. We are very pleased with the new roof and the cleaning done after the roof was replaced.
We also called Vertical Roofing to put a new roof on my aunt's house. Again, excellent job done! When they finished with her house, the crew replaced a few shingles that had been blown off my mom' house.
I would recommend Vertical Roofing in a heartbeat! Denny Berend and his careful supervision of these three jobs is my chief reason for this high recommendation. He is an outstanding representative of your company.

Diane G.

Vertical Roofing knocked on our door asking if they could inspect our roof for any damage after some hail storms in our area. We consented and to make a long story short our roof was replaced by a sub-contractor hired by Vertical Roofing. For that job we give 5 stars. We had some other items needing repair and signed a contract on May 2, 2016 with Vertical to get those items completed. One of the jobs was to get our deck, screen porch and pergola stained. We waited until June 7th for a sub-contractor hired by Vertical to come and provide estimate for the staining. On June 14th, I contacted Vertical and asked what our next step would be since we knew we already had someone come out to bid. They gave excuses that our insurance was holding up paperwork on their end. After extensive research on my part, it was determined our insurance had not received a bid proposal. After all was clarified the painting company hired by Vertical was sent out on June 18th. After two weeks of ""partial"" day's work, the deck is worse now than before. They applied interior paint to an exterior deck, part of our railings and pergola. They ruined parts of our deck trying to remove. It has been 2 weeks and two other painting companies have come to assess the situation. Vertical has made no attempt to fix the disaster caused by their company and have no sense of urgency for completion of the job. We have had one excuse after another as to when our deck will be completed and we see no positive outcome in the near future. Do not trust this company. They have lied to us repeatedly and have little to no commitment to customer satisfaction..

Dee D.

I called this company in desperate need of roof and fence repair. I was told I would be contacted with-in the hour. Of course, no call back. I called again to just get voice mail, not once, but three times. Waited 24 hours to call, still no answer. Does this company exsist? If so, keep a knocking and no ones home. Obviously this company does NOT need business or should not be counted on, if you need repairs done before the year 2020.