USAHI Impact Windows and Doors

Edda C.

The level of professionalism showed by all team members was impressive. They did exactly what had been specified. Thank you Yohai Gio Baruch!

Amy P.

Lital was very thorough in her product presentation at first visit. She addressed every concern and question we presented her with. Throughout the process she has been there for us. To be honest her customer service has made the difference in our interaction with the company.

Austin D.

This has been the worst company I've ever dealt with. It's getting close to two years since my window project began and I still can't get them to finish. No one shows up or returns calls. I still can't get them to order my screens so I can finally be done with this company. It has been the biggest headache that just wont end. Stay away from this company and save yourself the stress.

Dalia T.

DO NOT USE THIS COMPANY.

Initially said they would start on 12 October
-Instead, delivered wrong windows/doors on that date and did not start until the next day
-Disappeared for hours at a time and left 1 person working
-Used wrong color caulking
-Did extremely poor job with caulking. So many holes
-Did not install door ramp threshold, as promised
-Left one window incomplete with tape to cover the holes
-Was supposed to return on 17 October to complete project. Called to say they would be late. Nobody showed up.
-I did not get a call on Monday, and had to call USAHI. They eventually gave me a date of 28 October.
-On 28 Oct workers show up and only partially complete the window. Said someone would show up at 4:30 to complete the job. No one showed. None of the other issues Louis was notified of on 20 October
-On 29 Oct, I call to let Louis know. He said he would call me back, but did not. I called around 3:30 and he said he didn't call because he didn't want to give me an unsatisfactory answer. I explained that not calling is worse than calling with an unsatisfactory time.
-Finally, he tells me someone would come around 4.
-Workers return to fix the window, and do not fix anything else.
-Dec 28th, my inspection was supposed to take place. I don't live in the area, so I took the day off. Nobody shows up or calls to say it's canceled.
-Feb 26th (two months later), still no rescheduled appointment. Their excuse: ""The installer didn't take good pictures."" They didn't notice that two months ago? And why didn't you call to sat that, if that's the case?

I am losing money. Until I get the inspection completed, my homeowners insurance is increased, and so is my mortgage as a result. This job could have been completed in 3 days, which is the timeline I was given. USA Home Improvement does not respect my time. They have poor customer service, and produce unprofessional results. I am not happy with their service, and would never recommend them or do business with them again.

Marcio M.

Great people to work with. They went after all the permit to get the job done right. There was a bit of delay to finish small detail, but they did excelente job doing it. The project manager very attentive to make sure the final job was done it right. Would definitely recommend it

Marta F.

What GREAT customer service from everyone I spoke to every single time. Mr. Nir Peleg was my sales person and he was very professional and knowledgeable about all the products available. After I placed my order I was always informed of the progress ( since they take a few weeks to manufacture & ship) of the windows and doors .

Once my installation date was established the installers finished faster than expected and made sure to clean up. Had no issues whatsoever with the inspection which was a few days after the installation date.

Overall I have NO complaints, GREAT experience.

Ruben R.

USA Hi exceeded my expectations from Point of Sale, to project management ,to installation. I would like to commend the work of Yohai Gio Baruch (Sales Rep) for walking me through the process from beginning to end. He is confident in their product and process. The installation team of 3 (Jose, Alvaro and team) worked efficiently and work completed in 2 days. Totally recommend. My windows look GREAT. Way to Go USA HI. Thank you Gio !

Paul P.

Down here in Florida, it is important that You not only judge a company by the way they perform but also by the way they ""Follow-Up"". I want to compliment USA Home Improvement and especially Louis and the office staff for the way they continued to stay with my window replacement project from the beginning of the Covid 19 pandemic right through the inspection. I had a small retention balance until completion. Other contractors down here probably would have walked away but USA Home Improvement saw it through completion and it was my pleasure to pay and show my gratitude.

Michelle F.

Everything was great, except for a few snags with the city inspector. Everyone showed up in mask for the final inspection. It took a little longer due to COVID19 but I understand that. Overall everyone was very helpful and was very good about responding to my concerns, it was a great experience!

Michael S.

After 3 weeks they still have not finished A/C job. Numerous call fell on deaf ears. Had to go no Amazon to order parts and finish job. Use someone else.