USA Windows and Doors

Jorge R.

On December 17, 1920, I signed and gave them 50% of the cost of 8 windows and a door.
today it has 2 inspections that have not passed and the windows were poorly placed, the installation does not correspond to the plan that they gave to the city
the permit has already been renewed 2 times
The worst thing is that when they come to install the work, they call the office and until they pay, or they roll down the windows, then you can't do anything.
The first time they had to return the money to us because from the beginning they made a mistake and they could not install them, from there it was a year ago since they had to renew it the first time to put them in but they installed them and they were already wrong
I do not know what to do now

Jah C.

Terrible company! Do not sign contract with them! Almost 1 year now & my window project is not complete! They've failed 3 City inspections & still haven't came back to fix the problems. Reported to Better Business Bureau & they still haven't replied on when they will finish the work!

Customer that regrets using this terrible company!

A.Smikle

Delia P.

Not sure how they are getting good reviews but they are 6 months delayed on my order and they refuse to call me to set up a delivery date. I left three messages for the owner John and have not had the courtesy of a call back. I'm a business owner and if I treated my customers like that I'd be out of business. My recommendation if you take the risk and buy from them let them put in writing the delivery date, but then again all their fine print allows them to do whatever you want and you are left with begging for what you paid for.

Angela H.

DO NOT USE THIS COMPANY. I used USA Green for hurricane impact windows and it could not have been a worse experience. It took over 2 years and while I understand the issues with getting materials etc., this went way beyond that. They didn't order the parts/missing windows until I called to remind them for the 3rd or 4th time. They didn't show up when they were supposed to, they NEVER called back when they said they would oh, except to get the final payment. They left my house a dirty mess on the days I could get them to come work. I spent countless hours calling and following up with little to no response from them. I had to constantly do their job for them, repeatedly telling them the parts we needed and what was left to be done. It got to the point that I would call every Monday and it was almost a joke with the girl that would answer the phone, I'd say it's me again for my weekly call. Each time she would say someone would call me by the end of that week and not once did that ever happen, this went on for AT LEAST 4 weeks. It got to the point of ridiculousness and I would say that to her and she'd always say someone WILL call this week but that never happened. When they did show up they didn't always have what they needed. It seemed like no matter who I spoke to they didn't know anything about what I had already discussed with 4 people prior. To be fair I will say I had one nice experience with two guys that came to fix the problems that kept my windows from passing inspection. They came when they were supposed to, when they FINALLY got the parts (I think it took about 6 months), did what they were supposed to and cleaned up after themselves. Once I finally did pass inspection it took them over 2 months to come put up the final trim. For the most part I am happy with the windows but it was not worth the frustration, I would have rather weathered a hurricane without them. Don't waste your time and FRUSTRATION, find another company.

Alicia A.

I have been waiting over one year to install 5 windows Phone calls never returned. BEWARE!! I have lost my deposit money and have to start over with another company.

Naama G.

We highly recommend USA Windows and Doors for their professionalism and product . Every individual from the sales person , project manager, installers, office staff from start to finish made it a stress free experience . We had several estimates and lots of research and ratings /reviews were very high . We made the right choice ! Thank you USA windows and doors, we are so happy with our new windows and 5 plus stars.

Seth D.

I don't know where to start. My initial interaction with the salesman was fine. He offered PGT windows for my house at a competitive price(I had shopped around with other local companies). The initial estimate for delivery and installation of the windows was 4 months which is pretty standard. At 4 months, I was given a updated estimate of 4 more months. It's important to note that this is the middle of 2021 and shortages and backordering are common so I was not surprised or disappointed at this news. Plus, this is a issue with the manufacturer, not the installer. At least 3 times in this second 4 month period, USA emailed me with a update for the windows advising that they would be ready before the end of that 4 month period. This was not accurate, but as I had not really expected them before the end of the second 4 month period I assumed this was again a issue with the manufacturer. At nine months after ordering (and not hearing anything from USA), I finally call the company to see what is going on. This would be the first of a dozen calls over the next month and a half only trying to ascertain when my windows will be ready. I got the run around everytime I called and only after threatening to cancel the order or retain counsel did they finally give me a new date(11 months after ordering). A week after this new date...crickets. I call and tell them they have 24 hours to give me a straight answer about what is going on. I get a call that evening to tell me they have my windows and can install tomorrow. Wow! Great!(They were actually missing one window but I said install what you got...fine). The installers arrive. Not one speaks English, but how much do you really need to communicate? Apparently a lot?!?! They installed the windows in the master bedroom incorrectly (they swapped the two windows which open in different directions). They installed the window in our living room upside down. They installed a window in the living room with incorrect hardware (wrong handle). They did not attach the handles on some of the windows correctly( some of these handles had set screws that were stripped or otherwise ineffective because of over painting). The caulking on the inside of the house was sloppy. The windows were not clean. Project still not done as they will have to return to fix the issues and install the one window that they didn't have. Don't use this company.

Damian B.

The journey with this company has been really painful, as a homeowner I want everyone who is considering hiring them to read this review first.
The project started more than one year ago in September 2020. I had t wait to for the installation for almost 6 months. They installed the first 9 windows in one day. In my personal opinion, the technician they sent to my home was not professional at all and he did a really bad job. How do I know? The final inspection in this project has failed 3 times.
I was in need also of some modification and they send another technician to do that installation like 2 weeks after by February 2021, I have to recognize that this second technician (I'm not going to mention any names because I think technicians are not guilty in this story) did a better job and was much more professional than the first one they sent, but again the quality of the job was not good enough, again, the final inspection in this project has failed 3 times.
Did I mention since the first day there was a missing window? Well, that is another story, I was waiting for that window for more than 6 months, in the end, they sent another technician that was supposed to do a much better job than the previous one, but in the end, the quality of the installation wasn't good enough, the final inspection in this project has failed 3 times.
Once they have all the windows installed the final inspection show began: They scheduled the inspection really quick and as quickly as that it failed because the bucks were concealed. The inspector needed to see how the windows were installed or a letter from an architect certifying the installation. It happens that after all, they didn't have any pictures of the installation, which seems weird to me because I saw every technician taking pictures of the installation, so a letter from an architect wasn't possible.
In the end, they needed to show the inspector how the windows were installed so they just came to my home and started to break all the finish, and leave everything unfinished in order to be able to show that to the inspector. To my surprise, there wasn't any installer, or anyone from the company to meet the inspector the last time, so I had to walk him through and gather the information about what was wrong by myself. By today one year and 3 months after I signed the contract I have all the windows unfinished, they don't have any technician that can come to my home and finish at least the ones that pass the inspection. And I honestly don't know what else to do except to write my experience here.

Gary T.

This might be the worst company that I ever dealt with. I gave them a deposit in the beginning of April to purchase and install high impact windows and doors. Due to Covid the installation date changed from July to Aug. and finally to early last week. Well nobody showed up.
The installation mgr. came on Fri Oct. 29th. and assured me that installation will(positively) begin on Mon. Oct.25th.
To my surprise they showed up and left without saying a word.
I asked for my deposit back and they refused. I feel like I was robbed of $20,000!
Nothing was said and no work was done.

Bill G.

STAY AWAY!! I signed a contract September 2020 and I am still missing Front Door parts!!! It's been a year and half !Customer service is non-existent, they don't answer phone calls and show no intent to complete the work.
Called so many times and they always have the same story, the parts are still in back order. They came to replace a damage panel in the front door and they made it worst, they destroy another piece.. I am waiting for 3 moths for a replacement. Shady company, shady people, I would never do business with them again and will never recommend any of my family and friends. After spending more than $35,000 dollars in windows and doors this is the worst experience ever. STAY AWAY FROM THIS COMPANY.