Urbach Roofing

Jody H.

How many times in your life do you purchase a new roof?
This was my first and I had no idea what I was doing.

My experience with Urbach Roofing was without buyer's remorse. I immediately could see everyone knew exactly what they were doing, what options I had, a breakdown in prices, an inspection, financing assistance, a timeline, a crew that could make smart adjustments once the roof was opened up, a ten yr warranty and really friendly people.
YES, I will highly recommend these local San Marcos professionals.

Paul R.

Eventually the job was completed satisfactorily just be aware that it will take lots of emails, time, and frustration to get to the end of the road. Customer support is terrible. Appointments missed. Clean up was poor. Inspector had a terrible attitude like we were wasting his time. Lots of finger pointing and excuses and blaming us for either not understanding, or trying to convince us the work was actually good. As I said eventually everything was completed, just a long and frustrating process and it took a lot of patience.

I would not recommend Urbach Roofing unless you understand these issues.

Mike H.

Urbach was recommended by a gc that could not do the work. I got 4 quotes, all within 500$ of each other for 12k$ job. Urbach immediately distinguished themselves with an incredibly thorough inspection and identified roof ventilation requirements that left unfixed, could potentially invalidate the roof's manufacturer's warranty. It was only a 200$ fix to ensure the warranty. The sales rep set up a 1 hour zoom meeting to go over the work proposal that included different price points for different roofing systems. Exceptional detail so I knew exactly what I was getting. The demo crew left my place cleaner than they found it, the sales rep and PM were all responsive, knowledgeable, and helpful. The workers were professional, pleasant, and did fantastic work. Cannot recommend enough, especially after dealing with other contractors that were sooo much harder to deal with!

Scarlett K.

Re companies pathetic addition here, I explained my medical situation to their seemingly nice and knowledgeable salesgal. She gave me all kinds of assurances how my asthma would not be bothered by the new roof as there was an attic between roof and me that would protect my air quality . Not true. Air quality in house became unlivable. Check the internet and see how many people cannot live in their homes after new roof installation. I even found an article in roofing magazine geared towards the roofing industry telling roofing companies how to prepare for lawsuits when they create havoc in people's homes like they did in mine. It's like the tobacco industry not telling smokers cigarettes will kill you. I ended up needing surgery and truly suffered for about a year from having this company put a roof on my house. Only reason they say it got resolved is they got paid. They never cared about my health, my having to move out, have surgery etc. I stand firm on all things said in original review.

Kelly B.

Great company to work with! All the staff members were very friendly and courteous. They were on time and ready to work. They cleaned up after their days work and always had smiles on their faces! I would definitely recommend Urbach Roofing to another friend. They were even able to locate a partially odd sized sky light vent for our Garden Shop here at Green Thumb! Thank you from Green Thumb Nursery for a job well done

Steve H.

Skillful expertise -- and roofs are where you don't want mistakes. They roofed our house, and came back 15 years later after a branch fell for a repair. Careful explanation, clear pricing, flawless work.

Jennifer S.

Have known Urbach Roofing for twenty years, and when I was working in the home remodeling industry, referred this company to many of my clients. All referrals came back glowing which was awesome and allowed me to really trust in their work and business.

When we purchased our home 16 years ago, we had a standard home inspection and the roof was in good condition. Our home at that time was 16 years old.

As the years went by, we did have Urbach out to evaluate the roof to make sure it remained in good condition. Over those years, there were a couple of minor repairs and the conversation was had that at some point, we would likely need a re-roof. Not surprising.

Fast forward to Feb 2020 and our home now 30 years old, it was time to sit down and begin evaluating companies and bids for re-roofing.

Urbach Roofing was certainly at the top of the list. But we are homeowners and recognize having multiple bids is critical. We had four companies in total, including Urbach, provide estimates, timing, and all the information to make a good decision.

Then COVID19 happened and we panicked and stopped because spending money at that time, not knowing what would be happening, freaked us out.

In spring of 2021, we decided that it was time and we needed to re-evaluate the estimates.

One team, the lowest estimate, worked for a roofing company during the week and did their own work on the weekends. This allowed them to underbid not only their employer, but other roofing companies. But they had no insurance, no work comp, no business license and no warranty. Granted they did the work everyday at work. But I don't think that type of operation is fair and I just knew that somehow it would not work out for us.

One quote came in just below Urbach and another higher. I'm sure those other companies were good, but I ultimately selected Urbach because I KNOW they are good and their quote was solid based upon our vetting.

We scheduled the re-roof for June. Funny, after booking the date, we had a rain storm and our rook leaked slightly in the guest room. Like our house agreed the work needed to be done. Lol. Called Urbach and they were out quickly, made the repairs and because we had our work scheduled, no charge. Phew. Thank goodness.

June arrives. We get the call reminding us of our work and instructions for preparation.

The Crew arrived and set up and they got to it. This was a lift and relay re-roof. We did not replace the existing tile because that would be astronomical and our current tile, although weathered, is still in great shape. We did opt for the upgraded underlayment. We anticipated wood needing to be replaced and made the necessary mental adjustments to the original estimate accordingly.

In all of this, we also had Urbach install a SolaTube in our hallway, as well as remove and replace all our existing gutters and downspouts. The gutter work was completed by A1, but everything was coordinated through Urbach so it worked with the scope of roofing and timing.

Our fireplace chimney cover, 31 years old, had completely rusted and was also needing to be replaced. It was non functional and when it rained, water was infiltrating our chimney. Of course, we didn't know that because we couldn't see the chimney cover other than from the ground. But once on the roof, we could see it was just destroyed.

Thankfully, Urbach was able to to provide a quote prior to the work. I called our chimney sweep company and another fireplace company for quotes. Urbach was the lowest price, which I didn't expect honestly.

They said it would be a couple of weeks for that item because it wasn't something they did in-house. Cool with us.

Lo and behold, they were able to get one sooner and they got it installed on the last day of work. Exceptional.

Urbach Roofing completed this reroof, with upgraded underlayment, new bird stop, new vents, with city permits, all in the original timeframe. We did go over the original estimate but the majority of that is because I personally added on to the job. The other overruns were identified as line items in the original estimate because until the roof is peeled back, you don't know what to expect for damage and replacement. In our case, that was minimal and those add ons had been realistically anticipated in advance.

We strongly recommend Urbach Roofing. They have been awesome to work with and have been great in all of the services they provide.

Roger would be incredibly proud of his family for keeping this business going in the same way he ran it for decades. His daughters are operating this with long time employees and a team that believes in delivering the same quality to every client.

Jen M.

Highly recommend Urbach Roofing! This is the second roof I have had done in the last 12 months (different homes). The service with Urbach was by far superior to the other company. They were on time, on budget, and extremely responsive to any questions.

Jack S.

OK work but customer after-service was very poor. The excuse was ""we guarantee our workmanship but problems with products must be addressed directly to that company by the customer...totally absurd! Imagine buying a new Ford car and your brake cylinder goes bad. Do you go to Ford to fix it even though Ford's workmanship was OK, or do you go directly to the brake cylinder company? Hell no. You go to Ford with a big FIX IT! Urbach does not believe in this. They will abandon you so quick!

Greg W.

Urbach roofing installed a new roof for us (concrete S-tile). The roof looks great and so far no leaks as we've had a fair amount of rain to break it in. Communication was good with their team and coordinator in their office. No complaints.