Universal Roof & Contracting

Mark R.

This company has a severe lack of customer service and doesn't seem to care for their customers once their project is completed and paid for.
After paying over $55k for a new roof, new siding, 5 new windows, and rebuilding of our screened porch they held us hostage for an additional $7k threatening to put a lien on our home if we didn't pay! TOTAL BS!
So we had several pieces of siding ""pop off"". This was due to negligence on their part! We were able to put a few of them back in place ourselves but one was too high for us to reach.
They asked/wanted/demanded $1,200.00 to put up one piece of siding that came off. This is a 10-15 minute job for one to two workers!
So as of today they still have not come out to assist a once us with a very simplistic task, holding a $1,200.00 bill over our heads! Thanks for everything (sarcastically)!

Heather C.

All
I can say is look at the picture my bedroom ceiling is ruined. My attic is dripping water but no shingles missing and no response to a new roof

Phyllis G.

I hired this company over 4 months ago to put my roof on and paid the 1/3 down as requested and still waiting for a new roof. It is one excuse after another and terrible communication. I am at a loss now as what to do. My insurance has canceled over this and no one at this company cares. I have a new insurance company ready to write a policy but won't until the roof is installed. I have done everything required by me and still I wait.

Cindy Y.

They are Cheaper, lack of any customer service, and no communication. If the price is less, does not mean you getting Apples to Apples. I got raisins and a very frustrating time. I am ADA, which seemed to amuse office staff.

Brad C.

We had our second roof done by them , the other lasted 20 yrs . The company is to be trusted to get your roof done the right way, and stand behind it!

Bryant D.

I had a flat roof installed by this company. i had listened to them on the radio and felt they seemed reputable. I had a railing on my roof which they removed prior to the istallation. I asked them about the replacement and they had ""forgotten"" about it until the day of installation. When I pointed this out to the foreman he had some members of the crew go to Home Depot and put the railing on.
Its 3 years later and i noticed rot on the railing. I was going to repair but it was beyond that. I called Universal and they had someone come out and I didn't hear back so I called again. I was given the runaround and never heard.
I finally got someone who said they had no record of the railing and thus were not responsible. I was told I would get a call from the president to work something out but never did. I called repeatedly for weeks and no response.
I am getting in touch with BBB

Sherry W.

Universal Roofing did our roof in early 2021 and as far as the roof goes, it appears to be done correctly. Our biggest complaint is the terrible job Universal Roofing did removing all the roofing nails from our property. Over the past four months we have found literally hundreds of nails -- including two stuck in shoe soles and one in a motorcycle tire that cost over $300 to replace -- as well as ribbons of air gun nails, safety glasses and even a screwdriver. Was it done on purpose? Probably not, but at the very least it's an indication Universal managers are not adequately watching the work the roofers are doing. And makes you wonder what else got missed. When we closed the job I would have given Universal roofing a favorable recommendation. But not now.

Peter G.

Had a new roof put on 2 years ago, everything went well.... until we had a leak two months ago.... called them, they sent somebody out to inspect and that guy says everything is fine.... well, there's a leak..... it's NOT fine.... it's a single story house with no upstairs bathrooms so guess what ??? There's a roof leak..... going back and forth with this company for two months now and still the leak is not fixed.... they were right there and very responsive when it came to getting paid $17000 for a re-roof job but now that there's a problem we get the runaround.... by the time this is eventually fixed we'll probably have to pay for drywall repair as I don't know if that's covered under their ""warranty""..... not happy....

Jeff J.

The roof was installed in 2014.
Universal chose the shingle company (CertainTeed...despite that company going thru a Class Action suit in 2008.)
The roof leak from the goose necks in late 2016-2017.
The shingles developed fungus and mold by 2017.
Requested assistance to remedy the situation 2017-2019.
Finally took a shingle sample in 2019 after 5 months of requesting.
CetainTeed agreed it was a fungus and mold issue but would only pay for cleaning.
Universal said it is not their problem.
I am out $31K to pay for a new roof.

Do not contract with this company

V. J. W.

We cannot say enough good things about Universal Contracting of Naples. After Hurricane Irma, we began a long, arduous battle with our homeowners insurance company to replace our tile roof. Then more stress trying to actually get the new roof done when we put our home on the market and it sold in one day and our contract was contingent on getting the roof done before closing. Everyone at Universal was so helpful from their Finance Dept. to their Field Mgr. and crews...but especially Brandon Barnaby, the Project Mgr., who relentlessly fought to get us across the finish line--which we did, just hours before our closing. Great job, Universal! Keep up the good work.