T&S Roofing Systems

J S.

The ""going dark"" comments noted frequently sum up well my experience. I made arrangements with my tenant to give the estimator access to the house for replacement of the patio flat roof. He inspected the property, but never provided an estimate. I contacted him weeks later and he said the owner wasn't interested unless I replaced the entire roof (the pitched roof has many years of life left). OK, fine but if you don't want the work at least have the courtesy of letting the customer know. I am miffed, but feel fortunate I didn't sign up with them.

Christopher H.

Stay away from this company. All the negative reviews are accurate. I contracted with this company over a year ago. The sales consultation visit portrayed a company that has not lived up to the expectations. Someone else wrote about communications going dark after that initial visit. That's exactly what I've experienced for over a year. . I've had to consistently reach out week after week, month after month to get updates about the progress and status of start date. It's been one excuse after the other (permitting, COVID, no workers, delay in delivery of materials, etc). Not once has a project manager called to apologize for the delays or explain the process. I had to insist for an email with information about the install dates, details and payment process. They could barely do that. Then today they had the nerve to call me today to tell me that I didn't need to be upset. Offered no explanation, offered no apology, nor a discount. Nothing!!!!! Zero!!! They've had a deposit from us since last year in April and we have nothing to show for it. Our original date of install which was confirmed two months ago was cancelled two days before the date. They apparently thought that was acceptable. Mayelis has done her best to communicate with me but she is clearly hindered by the incompetence of this company that is mismanaged and needs several courses in customer service and customer satisfaction. If I could get out of this contract I would. We're going to get a nice explanation from the person that monitors this site but honestly nothing will be further from the truth. Avoid this company, save yourself the heartache. They're not concerned about your inconvenience. Their apologies in a public forum are going to be a little too late.

Lynda B.

I wrote a review about the horrible experience we had with the replacement of our roof. I see where Alexandria responded with some very challenging statements about our roof. Humorously, she stated our roof and the parapet walls were damaged by the previous roofer? Really, the parapet walls were in great condition and we had the roof and walls coated with a protective coating every two years. Our roof was quite old, (approximately 20 years) with no problems. If it was damaged by the previous roofer we would have known long before 20 years! Frankly, I find that silly.
We replaced it to sell the home. Many don't understand what a parapet wall is but it actually protects the roof As all the sides are substantially higher than the roof itself.

she never addresses the grave mistakes that were made, and always not in our favor. We NEVER received pictures of rotted wood as promised!
we had to take their word that the $3000 Extra we had to pay was justified. This is a 30% increase over the original estimate!
The mistakes in billing weren't addressed, me being called a liar wasn't addressed! The fact that the attorney called me to say I hadn't paid my Bill when I had. I could continue but i Believe this is enough!

Ciri D.

I would like to start this review by saying that my husband and I had the great fortune of hiring T&S Roofing Systems. In 2018, we met with Maycol Delgado because we were thinking about re-roofing our home. Maycol really impressed us with his presentation, he thoroughly went through every single step of their process, and listened to our concerns answering every single question.

A few years passed and Maycol kept in touch with us. Finally in 2020, we were able to move forward with this enormous project, and frankly we were petrified that the experience would be stressful and taxing to our family life, especially since my husband and I are working from home due to Covid-19.

Even though Maycol had gone point by point on what to expect, we were still very apprehensive of having our property in chaos while the roof job was completed.

On day one, we had the a crew show up and we noticed that our pool was completely covered with a tarp protecting its surface. The crew worked tirelessly until evening. What shocked my husband and I was how at the end of the day, there was a completely detailed cleanup of properly. That evening, we stood outside and could not believe that anyone had been at our home. I even saw a worker carefully clean our outdoor furniture and coffee table. This kind of professionalism and attention to detail continued daily as we watched in amazement at these gentlemen work long hours. Each and every one of them was courteous when we spoke to them.

Jorge, our project manager was in constant communication with us and was always available whenever a question came-up. Roberto was also available whenever we needed him. Rafael was also instrumental in this project. Maycol stopped by the house several times to check up on the progress. What an incredible group of professionals!

Our roof passed every inspection without a glitch, and the work was completed on time.

We are so happy and excited with the way our home looks with our beautiful new roof, but we are even happier with the entire experience.

Without a doubt, we will only use T&S Roofing for all of our roofing needs and have already given their information to all of our friends and family.

Lynn G.

Did repair work. Paid top dollar. 6mo warranty. Before 6 mo roof leaking same area. Sent someone out that said oh no leak, it's your insulation and duct work. Duct specialist came in and said absolutely not, replaced ducts from recent leak. With the past heavy rains and flooding, water now leaking in house. Communication the worst. Called warranty department and 4 days later received a call after numerous calls. No thank you! The worst. No trust in this company.

Anoni M.

Lack of follow through, they asked for my contact info but never followed up. In this day and age trustworthy service providers are hard to come by and if this simple thing can't be done by a company much more a true job you want them to do for you.

Glenn S.

Though there work is good....their communication...leaving me in the dark...""I'll get back to you"" ""out to lunch"" prolonged the job. They must learn to talk to their customers instead of putting them off. The work is good, but their caring about their customers is bad.

Jam V.

Hired them in March, still dealing with them in September. Communication on their part has been awful. I can't express that enough! Read it again...COMMUNICATION ON THEIR PART IS AWFUL.

I hired them in March. They forgot about my property and it wasn't until I called in late April that they remembered me. Throughout the process, getting information from them was VERY difficult.
They would not show up to work and not call to inform me. Then they would show up without letting us know.

Job wasn't completed until JUNE and they were hired in March!

They pulled two permits on my property. One is still open and will expire soon. I have received letters from the county stating that they need to close it. I have spent the last week trying to contact ANYONE at T&S. NO ONE responds. They are now sending my calls to voicemail and not answering text messages.

A elder neighbor of mine made the mistake of hiring them in June (without asking us if we would recommend them...we would have told her NO) they haven't even started on her roof.

If I can save ONE person from this nightmare, I would be happy.

Michael A.

This company makes lots of promises at the sales consultation but heaven forbid you need to contact them for any reason and they go dark. We used them through the Miami Dade PACE program managed by YGreene, and if it wasn't because of YGreene's leverage, they would never respond to address issues.

My mom signed the contract to have her entire roof and eaves replaced. Because of COVID she asked that the project be delayed 3 months. At this point the company was in constant contact trying to get her to move forward with the project.

When she was finally ready to do the project they dragged their feet. A start date was agreed to and after time off was requested, they changed the date unilaterally and without explanation. 3 days of PTO wasted. When the project was finally started, the construction team insisted the eaves were not included despite them being listed on the contract. After fighting with T&S they finally got the construction crew to do the replacement.

The contract implicitly included 3 sheets of plywood to be replaced on the roof and any extra would be charged on top of the initial quote. After the roof was done, the amount of surplus material including 6 extra sheets of plywood were thrown haphazardly into the garbage heap along with a bunch of tar bricks, roof tiles, and flashings. We're still waiting to find out what the charges on that will be.

The eaves were not completed at the same time as the roof. It took weeks of trying to get in contact with the foreman, sales rep, and main office to get them to show up to finish the project. Many times they promised to return our calls by a certain date and often missed these deadlines leaving us in the dark as to the progress or schedule.

When they finally showed up to complete the eaves, there was again a discrepancy in what the crew believed the scope of the work was and what was in the contract which resulted in more arguing. Unsurprisingly, the eaves work is super shoddy with huge gaps between pieces of wood and edges.

Fast forward another 3 weeks without hearing from the company and unable to contact them we then come to find out that the roof failed county inspection. We only found this out because we had to contact the county ourselves. Still no responses on behalf of the company.

Avoid this company.

Michael O.

Good luck getting someone to call you back. I had an emergency situation and 5 calls in one day to them, nothing, no return call. I even told the person i'd wait on hold which I did for 10 mins. ""Jimmy will call you back"", yeah right. I'll call you back will be engraved on their tombstone ! I'm glad I found this out now before having them do a new roof. I couldn't imagine paying 200k for a roof and nobody calls you back.