True Renewable Energy

rebecca b.

Terrible, unethical company. I was shopping for solar a year ago. They were one company of 4 that I met with for a quote. To make the appointment they require both homeowners to be present. My husband works a lot, but we made time. 1st guy came out and gave a verbal quote, also information about replacing roof at same time. Verbal warranty information did not match the pamphlet (1st red flag), salesman said we'd only get a particular discount if we agreed that day (2nd red flag) I asked him for a Written quote which he never sent (3rd red flag). Company proceeded to call several times to see whether I was interested,I told them each time I wouldn't even consider without a written quote. Finally a ""manager"" called me and requested a do-over appointment with new sales person. My husband had to take off work, but we agreed. ""Manager"" and salesperson came out. I reiterated we require a written quote... that was a year ago. They have Never sent a written quote, but continue to call me incessantly! I have repeatedly asked them to stop calling.

W. Mae R.

I found TRE through Instagram and I was a little skeptical at first, but they have really come through. As far as customer service, they are A+ professionals. Angel (Sayed) was just absolutely amazing. He is very knowledgeable about the industry and can answer any questions about the products they have to offer. I would highly recommend him if you're in the market for windows, solar, HVAC, or anything else TRE has to offer. The products they have are also very high quality and come with great warranties. He can even help you what needs to be done to get qualified for government programs such as PACE, so there are no upfront costs.

Vickie G.

I was shopping for Solar Panels, Pace program and True Renewable Energy salesmen Steve S. I will keep this short and sweet. HOODWINKED AND BAMBOOZLED. He thought he was getting over!
Solar Panels and the Hero financing! You can do better at your corner check cashing place for these items it would be cheaper. You can't exploit everybody!! Real Talk!!!

Rich A.

I second the various negative reviews of ""True Renewable Energy"".

I made the mistake of giving them my phone number yesterday before reading the Yelp reviews. When they called, they hung up twice when I answered. An hour later they called again, and the guy wouldn't let me get a word in edgewise. Finally I said, ""Excuse me, please cancel my application and do not call me again.""

Of course they've kept calling. What low life pests.

So I came here to add my 2 cents to the negative reviews.

I will be contacting a more reputable roofing company instead.

Thanks for reading.

Alonzo C.

Beautiful energy efficient windows and Exceptional Service is what we're getting! Our house is almost 70 years old and we have all original regular and bay windows; so we are leaking air like crazy. We have tried professional sealing to no avail (and our cooling/heating bills showed our pains). We got estimates from multiple companies and True Energy not only came in at the best pricing, but they also were able to get us unbelievable financing options which we took advantage of (so we could keep a lil extra for other home upgrade projects). All of this was a result of the hard diligent and professional work by salesperson and representative ""Angel"" (he always makes himself available, he always provides clear and honest feedback, and I can list all the other accolades he's demonstrated, but most of all - Angel makes us feel like family; and that's what life is all about - relationships even in business)! A quick thanx to Mike and the rest of the Team also.

Ann T.

Angel, Field Manager for San Jose & other area explained the use of Discover Backup Battery Pack for our solar system. His in-depth understanding was is enormous. He is so informative. We are happy he is working with us.

Yvonne L.

Wow I've been in the market for solar lately and I came across them through a friend who recently got their solar installed by them. I called them for an inquiry and Alex and such a sweetheart. He broke everything down for me and told me what I should expecting. It was everything and more. Their crew was so professional and they're willing to work with you. Their service was superb and knowledgeable. I will definitely refer this to my friends and family and companies I work with if they want solar. Great job TRE

Monique T.

I contacted this company because they stated they were a roofing contractor working in partnership with the county. While they focused on solar energy systems they were roofers. The online reviews seemed mixed and I wanted a comparable quote to those I had already obtained. I had also researched solar and decided against it. I told them I was only interested in a new roof.

The first salesperson arrived ready to sell me a solar energy system and was poised to wrap the cost of their system into my impound account. He wanted to spend an hour going through his sales presentation and doing paperwork. He stated that as of 2020 all homes have to meet Title 24 requirements. I shut him down before he got started by telling him I was paying cash and I wasn't interested in solar. I asked him if he needed to get his ladder to inspect the roof. He said he got the information he needed from Google Earth and would have someone else contact me with a quote.

A few days later I received a quality assurance call from their sales team asking if their representative was punctual, professional, etc. He told them I didn't have time for a quote. Not true. Anyway they said I would be contacted by another department.

A few weeks later I received another quality assurance call. I advised them of the events that had transpired to that point and that I hadn't received a quote. They said someone would call and they would send another salesperson.

A day or so later I received a call from salesperson #2 and we scheduled an appointment. He was on time, showed me his product, wrote up a quote. He was terrific but he didn't inspect the roof either.

Then more follow up calls from their call center. In the meantime I was talking to the other roofers who had quoted me about Title 24. True Renewable Energy's quote was $20,000 compared to $10,000 from the other companies. I tried emailing True Renew with questions but emails were bouncing back and the one that didn't bounce back didn't answer.

Finally I received a follow up call from one of the VPs. She said she would be happy to answer my questions. I forwarded the email to her and she forwarded it to someone else, who stuck with the same sales pitch, ""Title 24, you need to use these tiles because they're the best product, other roofers only recommend other products because they have a lot of inventory, blah blah blah..."" Then he asked for a third appointment. I informed him that shingles wouldn't work despite my preference for them because I have integrated rain gutters. Had the previous salespeople checked the roof like their competitors did, they would have known this. I also told him that their price was twice that of their competitors. I then received emails from the VP attempting to defend their position and promote her company despite being made aware of their poor service and exorbitant price. Even when responding to my request to remove me from their contact list she made a point of stating that they are licensed and have lawyers. Duh! So do other contractors. Then she signed the email by saying, ""Have a blessed day."" I hate when people use that phrase to clean up otherwise inappropriate remarks and comments. They were super aggressive and borderline in their ethics. She should have apologized.

S S.

The new management has been great, they helped us understand the difference in the many products available for making my home green. I really appreciated Mike taking the time and being very transparent about the many products in the market. Highly recommend them if you want to understand the difference in solar panels and other products available in making your home green. Take the time to understand the different products and make informed decision. Thank you True Renew for your honesty and helping us make the right decision.

Yasmine A.

I recently wanted to get panels installed and went off of one of my neighbors recommendations who already had them installed. He recommended true renew and although I was hesitant based off of the reviews I read I still gave them a call. I dealt with Mike who was very much thorough with explaining everything to me and the process of the project. I went ahead with them because they offered me a competitive price which I could not say no to. Anytime I had any questions in between Mike was always helpful. Thank you TRE for the work you did with me. And thank you Mike for showing me how my meter goes backwards.