Tropical Wholesale

Jeffrey N.

Excellent company. Had my roof soffit support strip temporary separated 1-inch on one side. Called Matt and he immediately dispatched his workers to secure it. While on site, workers inspected the soffit condition around my entire house. Tropical installed my house soffit 3-years ago and provided this service. I also had my entire house windows installed by Tropical Wholesale. Crew did great job and better yet, they cleaned up all the mess. If you want things done right, I highly recommend Tropical Wholesale.

AlwaysSincere E.

Mike came to do an estimate that ended with I don't have a brochure for you to study; here's my 40 minute power point presentation; I don't measure windows; here's my estimate; BUT I do have a copy of the contract we can sign because if I come back my price will go up! He spent more time telling us what they don't do (like the competition) rather than what they can do. I asked him several times to stop and sell me his product. He did not like that at all. He did not look at a single window in our home and said that they were so good that he could be cocky and didn't need our business.

His father, Matt, the owner, called soon after he left wanting to know how Mike did. Interesting, right?! He acknowledged that they were the best and been in business for so many years. Matt offered to come out and do another estimate. He didn't seem to hear that his son's cocky sales technique was a turn off. I told Matt that it even makes me uncomfortable to have anyone from his company come back to my home.

Charlene L.

After getting an estimate for replacing some of our windows, we decided to also have Tropical Wholesalers do our roof (fix and re-roof). First, Ron came in to fix some of our damaged eaves. Then Charlie and his crew did the roof and solar replacement. They did a quick and awesome job. We were so pleased that this was done before the high winds and heavy rains in December. We stayed nice and warm, under our new roof.
Our windows took longer to install. We decided to have the windows installed after the holidays. Johnny and CJ came in to install 7 windows. Matt had already talked to us on the difference between retrofitting and window construction. After seeing the difference in my windows in my bedroom/on suite, I'm glad we went with Tropical Wholesalers. They made our room look like new construction. The before and after was unbelievable. We did have a problem with one of the windows; kitchen cottage. We called Matt and even went down to the office and spoke to Ann. Ron came and fixed the window. He did professional ""magic""; not only is it functional, but aesthetically pleasing to the eyes.
I am pleased with the job and know that Matt is a man of his word; integrity and knowledgeable.
I am enjoying the windows; it makes the room feel cooler and definitely easier to manage (then cranking the jealousies).

Sandra N.

My mother purchased windows and sliding glass doors from this company a few years ago, for the entire house. Within a year two of the sliding glass doors developed a residue between the window panes that is impossible to get to without destroying the doors. Despite talking to Matt MULTIPLE times, several years later we have had no resolution. He reassured her many times that the problem would be fixed and the doors replaced, but nothing has been done. We are so frustrated that our next stop will be the Better Business Bureau.

Richard A.

Had our bathrooms remodeled over 2 years ago. The difference was like night and day. The bathrooms still look like new new with minimal maintenance.
Their designs are unique and very appealing to the eye.
If you are looking to remodel you have to visit Tropicals showroom on Beretania before you do anything.
Ask for Matt or Mike, they will make the experience very enjoyable.
Richard

Alicia R.

March 15th: screen finally installed after more calls waiting for delivery and waiting for an appointment to come install

Mister M.

We were told that our Windows would be in by end of October. It's now 6 weeks past and the excuses are getting pretty bad. We all know that the slow boat to China current take months. We spoke to a couple of the owners personal friends and both said the same thing, get your money back!!!
So, are they going to try and change all of our windows in the rain, it's winter now! If they did what they said they would do, this review would be 5 stars.

Marie F.

We called Tropical Wholesale because we had a broken window, Matt came after hours and fixed the window, thank you Matt! You are a lifesaver!.
Tropical Wholesale is very reasonable, very fair and very HONEST!.
We would recommend this Company to any and everyone! Thanks again Matt!
Aloha
Jeannine and Marie Fukino

H A.

Ridiculous! Matt and son came for an estimate. Didn't even ask me what I wanted done. Walked in pointed to bathroom $13,000 then walked to the bedroom area/bath $20,000. Then he walked to the kitchen. Stopped him before he could give me the estimate. But not before telling me I should get rid of the ""new"" stove. When I told him what I was looking for--he extended his hand and said ""Goodluck"". Not sure what he meant by that but I got everything I wanted done for only a fraction of his estimate.

Phil K.

We had this company replace all our windows with their vinyl windows. As others have said, they gave us a ""lifetime warranty"". The metal coil springs inside the window frames soon failed and we can hardly move the windows up or down. Of course, it turns out that the warranty was a manufacturer's warranty and that manufacturer sold out to LbL Windows who won't honor the warranties of their predecessor. Tropical Wholesale has promised several times to come out and fix the windows with their spare parts, but they're a NO SHOW! All talk and no action! Forget this low-end company that doesn't back their work or materials.