Treeium Energy

Alan R.

Treeium was all peaches and cream when my system was installed two years ago: I gave them a five star review. They were easily accessible by phone and very responsive with proactive project management and skillful technicians who installed the system. This month, I discovered that my system hadn't been making energy for a month. The My Solar Edge app doesn't notify the user of a failure or any problem with the system. When I raised this issue with Treeium after several emails. I was told that they found out via My Solar Edge that my inverter had a problem and needed to be replaced. I waited 9 days for a new inverter to be shipped from Solar Edge to my residence via UPS Ground. After it arrived and several emails later, I was informed by Treeium that I would be charged for the labor for installing the new inverter and putting the system on line as my one year warranty on labor had expired and that I needed to schedule the repair myself through a second party vendor that they will provide me with the information to contact. I also discovered that several of the original people I worked with at Treeium when the system was installed have left and are working for a different solar company and that Treeium had been sold. I paid $23 K for this system and recommended Treeium to a friend for an $80 K repair to his roof and installation of a solar panel system. No good deed goes unpunished. Add to it that you cannot get hold of any human being who works at Treeium on the telephone other than a nice young lady who answers the phone and says she will email whomever you need to speak to. Like so many other solar companies, Treeium insulates itself from customers and is borderline indifferent if a problem occurs after the check clears. Buyer beware!

Nick H.

If this review were only for Frances Mayorga, I'd rate her higher. She did a great job handling my solar battery situation. She was the 4th person who took over the case (lots of turnover and employee churn, pandemic delays, etc.). She showed real initiative in making sure things got completed and that I was kept in the loop as we dealt with various government agencies that weren't well equipped to make this happen from their side (but we had to go through them legally). I can't give five stars because the company had so much internal turnover that this took far longer than it should have. At the same time, I can't blame them too much because no one knew how nuts the pandemic would be and the supply chain issues we'd have with Tesla and their years-long delays. At least the process got done and it works (finally). Took nearly three years, but again, that's more pandemic and Telsa than them, I think.

Harold G.

Terrible company, not responsive the return for phone calls being sued by their workers for them not paying them

Dan O.

Treeium installed our solar system last year and it's working as expected the installation process was painful, i had to follow up with them to get paper work moving and make sure they install the right panels and fix the broken tiles and they broke few too many!
and that bring me to the worst part! On November my roof leaked in the area were they broke and replaced the tiles, it took them 2 months to sent their roofer and assess the situation.
after 4 long minutes of professional assessments, taking some pictures, they claimed that they are not responsible for that part of the roof since they didn't install any panels, and warranty doesn't apply.

and after some back and forth they offered to fix it for $4,500 and they will do me a favor and cover 50% of the cost. that's great except i got multiple quote for under $2k to fix the leak.

I'm not writing this post to force them to take responsibility and do the right thing, because I don't trust them to do any work on my house.

I picked this company last year because of the quality of work that they sold me on, unfortunately that was a mistake and all the people that I worked with left the company!

good luck!

Erik R.

I've had the typical issue from other reviews with unresponsiveness/slowness in completing the job (so far, 2 months over schedule and 6k more than quoted after contract signed), but the latest issue I've had is water damage due to the work Treeium has done on my roof.

The worst part is how unresponsive they are. Please, just be transparent, and fix issues before they progress. I pointed out cracks in my ceiling and they brushed it off. Now it's an big problem that I frankly can't trust Treeium to deal with.

Photos attached of my incomplete installation. They pulled the tiles off weeks ago, still haven't put them back on, and of course now it's raining and my ceiling is leaking. This was all preventable.

Thanks guys. Way to shaft your customer.

S M.

I am providing the review in the hope this will draw their attention to finishing my project. Dealing with Treeium for my solar installation has not at all been a pleasurable experience for me. You are at their mercy once you sign the contract and make the payment. There is no accountability, and timeliness. They are hard to reach by phone. The assigned project manager does not return your text messages. There are instances your email goes without a response from them. I signed up for my project in April. The contract provided the completion date of the end of August. Here we are in October, and I still do not have the solar panel on my roof. There has been a delay from them in every step of the project. It took Treeium well over three months to get the city approval for they did not submit the right permit set (like this is their first project!). I had sent them my HOA contact in April but they did not reach out to them until September simply because they forgot to follow through. In that process they lost my HOA contact. I let go and resent the same information three more times and they kept denying I had sent it each time, before they finally acknowledged their mistake (mind boggling!). We lost three weeks in that process.

All my payments have been made on time, and I expect a prompt service in return but they have failed in every aspect up until now, and my pain has not ended. I am a person that shows a lot of perseverance but they are just too much to handle. I can tell you Treeium I am not a happy customer. Now tell me why you don't deserve my one star.

Robert R.

We contracted with Treeium Energy (a subsidiary of Treeium Inc.) to install a home solar system for us (photovoltaic panels, battery back-up and EV charger) on 1/25/22. As of today (10/12/22), the system is still not operational and the project is not complete. Here are some of the problems that have arisen in the course of this project.
1. The contract we signed specified an estimated completion date of 5/20/22. We are about 5 months past that date and the project is not completed or operational.
2. The contract was outrageously front-loaded so that Treeium collected funds before doing the associated work. There was thus no financial incentive for them to complete the project.
3. The process of getting plans approved by the city was needlessly delayed because Treeium was not aware of the proper protocol to follow in getting approval.
4. Treeium told us that, once materials were received, installation of the system would be complete in 2-3 days after starting work. It took over a month.
5. After installation of the system, Treeium left significant stucco damage unrepaired for a month.
6. Because of all the project delays, we've suffered financial loss as a result of having to pay interest charges and utility bills at the same time.
7. Treeium has tried and repeatedly failed to file proper paperwork to (1) get utility company approval to turn on the system and (2) to get the utility company rebate they told us we'd get.
8. Treeium has been unresponsive to our requests for information on project status and estimated completion dates.
9. Treeium has failed to respond to concerns at all. They've basically been ghosting us.

I would avoid doing any business with Treeium at all, and particularly avoid doing any solar-related work with them. This is not a professional operation.

Dr B.

We have been trying to get solar since October 2021. After a delay from City planning we were able to get the new roof and then the panels. They attached the solar to our oven's electrical line and not the electrical panel. They also did not do the job as promised. We will now need to have the electrical redone and wait another month for inspection before maybe being able to use the panels which were installed in February. DO NOT HIRE. Absolute worst customer service. They told us it was OUR fault the solar was connected to the wrong grid and to hire an electrician to fix it!! These guys are incompetent. Look elsewhere for solar. They talk the talk but no follow through. Over 50k paid.

Jenay m.

If I could give them zero stars, I would. My husband and I have remodeled 3 homes and are not new comers to the experience. We chose Treeium for our solar project because they were not the cheapest nor were they the most expensive and in our research they used panels we found good reviews on. The company itself had good reviews online and we had a positive experience with our sales person. While the install went fairly smoothly, the follow up has been abysmal. Our project has been completed since December and we are still unable to come to a conclusion due to a leek in our roof (at the vent point that was installed by them as they also handled HVAC install). At this point, 3
Months later, we have had MULTIPLE scheduled meetings in which none of the promised attendees have shown up (including the ""upper management"") . We have been promised much with no actual action and have been forced to move forward with the state licensing board. I cannot with good conscious recommend this company due to their complete lack of follow through and disrespect of their clients time. I

Henry T.

Very good experience. Their project managers especially were very communicative and helpful with our solar and battery install - I was very happy that they and the install team went the extra mile to ensure I was a happy customer. I definitely recommend them and will call on them for future home renovation projects.