Town & Country Roofing

Betty M.

I'm late in posting this, but Town & Country Roofing re-roofed our house about a year ago and they deserve our kudos. Our house is very old and needed a lot of repairs. It was a challenging project, but we found Ruben and all the teams of workers on site to be professional/respectful, on time, and hardworking. They really want to do a good job and they listened to us. From first consultation meeting to select the right roof material (composition shingles) for our house to installation and finish, they were pleasant to work with. They assigned a foreman who is always available by text to respond to any concerns, and he comes on site to check the progress. In construction, it's to be expected that there will be hiccups and unexpected problems, but T&C takes responsibility and focuses on solving the problem and fixing anything that isn't right. They have the talent and experience in their management team to resolve issues. So, after our big re-roof, new skylights and gutter replacement project, we are definitely happy to RECOMMEND THEM. It's been a year and we've had no problems with our new roof. Thank you T&C Roofing!

Tim B.

From start to finish the replacement of our roof was seamless. Top quality of product and work. Highly recommend.

Adam H.

I requested a quote. The response time was amazing. within 1 hour I was talking with a roofer who was going to go out the next day to give me a quote. The next day I received a call from the vendor. He had looked at the property and we discussed the options. He told me because of the New Years holiday coming up that he would send me the quote on Jan 2. I have now contacted the company 6 times asking if I was going to receive the quote. Still no quote. I have heard they were the best. I dont see it.

Just M.

These guys are the best. They came by my house to check for a leak. They were flexible with time and just great guys. Even unclogged my gutter while they were up on the roof. This was my first experience with them and I'm sold. I would highly recommend them.

Tom H.

Town and Country Roofing was recommended to me by another roofer who was unable to bid on my re-roof project. So I phoned T & C and asked if someone could come to my home for an estimate. After two days I got a call back from Reuben. We set up a meeting for Monday at 10:00 a.m. I took off work to be there. No one showed up. I complained to the office, and I got a phone call from Reuben apologizing, but he had forgotten. I canceled any further contact with them. How can I rely on a contractor when they forget initial appointments? Very disappointing.

Mitch M.

If I could give this 0 stars I would. I contracted with Town and Country for a roof repair and attic fan install prior to getting solar installed. They told me it would be a two day job (Wed and Thurs). They came out to work and called it an early day wednesday due to the heat. The project ran into Friday where Raul my contractor assured me it would be done. I came home friday night and found the work wasn't done and nobody called me to let me know it would take longer. Not only that, they had broken a porcelain ornament on my deck and failed to tell me about it. I spent the night walking around my property picking up the trash the workers had left behind from eating their lunch on my lawn.

I waited through the weekend and called Raul on Sunday who assured me they would finish the work on Monday at 7:00 am. At 10:00 am, nobody had shown up nor called. I called Raul who never answered his phone. When I called the business to inquire, they advised me the workers called in sick and they were just getting around to letting me know. She said I would have to wait until the next day for them to finish. Once I advised the woman on the phone about my issues thus far, they sent someone out within the hour who competed the work that day.

Yesterday, I got an electrician up into my attic to wire up the attic fans and he advised me these roofers had put one of the fans above a vaulted ceiling where he could not access it. I called Town and County to see if I could get them to move it and I spoke to a terrible customer service representative named Michelle. Michelle had attitude from the beginning and told me that it was not her department and that I needed to call Raul directly as she snickered on the phone. I did so and yet again Raul did not respond.

A couple hours later Michelle called me back. She told me she spoke with Raul who said that I had agreed on the plans and again asked me what the issue was with a terrible tone. When I tried to explain the situation to her, she repeatedly interrupted me and told me that repair was an entirely different department than hers. I advised her that it was not my responsibility as the customer to call around within your small company to get to the right person, that it was her job as a customer service representative. Michelle began arguing with me and said that she was going to hang up on me after I used the word ""damn"" in the context of ""All I want is my damn roof fixed."" The owner, later commented saying that was ""foul"" and ""abusive"" language.

This company is a joke and Michelle is probably the worst person to have answering phones for your company. Never use this company no matter how good the price may seem. Your job will take forever to get done, they will do it wrong, and they will run you in circles and yell at you when you try to get it done right.

The owner admitted that their customer service was sub par, yet he still has not reached out to me directly regarding this complaint nor has he even offered me a genuine apology, instead he decided to defend his employees. Apparently customer service is not important to them.

Jennifer L.

Great, quick service. Love that they took pictures of my roof to show the damage and slipped tiles. Then they took pictures of the repairs so I knew they were done correctly.

Eric C.

The company estimated a roof job of $1025 including a $75 garage gutter cleanup and the rest for replacing 4 suspected broken tiles (ie $237.5 per tile), after repair, they told me only 3 need to be replaced and that is what they did. The company slashed only $50 after I mentioned only 3/4 work required (should be $237.5 less) and ignored my questions and requests (3 times) for scaling the charge accordingly based on the percentage of work done. Overcharged and not responsive.

Mike P.

Very happy with the service from these guys. They arrived on-time to provide a quote, already had the materials in the truck and replaced 4 broken roof tiles super quick. Francisco was polite and very helpful

XY W.

I had a leak in my laundry room. I had plumber, electronic people, solar people come and nobody figured out what was going on until I called Town and Country Roofing. Francisco came and identified issue right away. To put my mind in peace, he agreed to fix it and clean the gutter the second day even though his schedule was very busy. I can only say ""WOW""