Tom Lee Roofing

Ron W.

We've now hired Tom Lee Roofing twice for two different homes. They're far better than any other roofing company we've hired in the past. The price is fair. They're buttoned up, they're on time and extremely professional, all the way from the office to the workmen who do the work.

Joanie B.

I found Tom Lee Roofing in the Diamond Certified Directory, and they truly lived up their stellar rating! After much frustration dealing with several other roofing contractors, I was extremely pleased with TLR from my initial contact through my final payment . My roof repair options were clearly explained to me by the foreman, they fit my job into the schedule just in time (I had severe bad leaks), and did a beautiful, high-quality job before the first big storm last October. The office staff was very friendly, patient and thorough. Since this was my first big roof job, I had many questions which were answered promptly and clearly. I ended up putting an overlay roof on top of my existing roof, which was the right decision given all the factors. They also fixed all the bad patchwork done by prior roofers, and my new green roof and gutters have drammatically improved the look and integrity of my house. This is the best winter I've had in my house, thanks to the peace of mind I gained by having TLR give TLC to my roof! I strongly recommend Tom Lee Roofing -- an experienced roofer you can trust, a company with high integrity, and a family business!

Tweet F.

Considering how great the reviews are for this company, and how much I live by Yelp reviews, I was incredibly disappointed at the 'customer service' of this company. After reading about Tom Lee's services and focus on 'customer relations' on its website and seeing ""Want to get a free estimate or have a question?"", I made the call. I told the woman who answered the phone that parts of my roof appeared to be deteriorating and asked whether it would be possible to have an estimator come to give me a quote on the repairs necessary. She dubiously told me that there would be a $100 charge. When I expressed surprise at the charge, she said that if they 'know' in advance that there really is a problem, they waive this charge. When they don't 'know' there's an issue, they hit you with a $100 fee. Leading me to believe that this woman answering phones apparently possesses some remarkable ability to telephonically discern whether a caller really has a problem without even needing to see the roof concerned. That's a pretty crazy skill.

Not to mention the fact that I, apparently, don't have anything better to do with my time than to schedule meetings with roofing contractors when I don't seriously believe I have a problem.

Be forewarned - this company apparently left out the fine print on their website that should say ""* Free estimate only applies if you can convince the receptionist that you really have a problem"" .

I then immediately called Acme and Young Roofing for quotes, both of whom were incredibly courteous and set up estimator meetings without a bat of an eye. While the bad news is that it looks like I need an entire new roof, the good news is that I know where I will NOT be sending my business. With a significant expense like a roof, it's better to find out early than to find out too late if the entire company shares this poor attitude.

Douglas G.

I've been using Yelp for a couple years but have yet to write a review. How is it that a roofing company could cause me to finally write a Yelp review?

Bad dinner experience maybe you loose some cash, bad roofing job and you'll regret it for months. No regrets with Tom Lee.

Anyway we had a leak in the roof last winter and I wanted a simple repair not a whole new roof. They came out inspected the roof with me and pointed to a raised cap where the fireplace vent came through and confidently stated that is where the leak is coming from. I thought this couldn't be the case since I couldn't see anything amiss in this area. But Im not a roofer so...... I had them do the work and guess what it fixed the problem.

They were prompt and communicated clearly. Their proposal was easily understood listed some materials options with explanations

They did the work in one day, removed all the debris and left the job site clean. In two years we'll be re-roofing and installing some skylights. I'm calling them back for this work.

Benji J.

had them recoat our condo flat roof in 2008 with aluminum paint and remove a deck. Great communication (although I wish I could deal with them via email, it's mostly phone-based). They did a good job, and I'm having them do some more work now. Will update this in a couple of years if the work they did lasts, although right now everything seems to be holding up!

Teresa T.

I was referred to Tom Lee through a family friend who has been in the architectural business in the city for a long time.

Above all else, the work of Tom Lee speaks for itself. The foreman/estimator Mark was extremely switched on, left a very good impression on his initial visit. We received 2 other estimates at the same time and have to say that Tom Lee's pricing was very competitive but most of all the can-do attitude was what appealed to us.

They made our re-roof and skylight installation job so seamless, despite our aggressive time schedule and other challenges with access to roof, this was impressive.

The job was done very professionally; they took care to scope out the job thoroughly, came prepared, communicated well with us throughout the process, very fast work turnaround - it was impressive. All to say that I highly recommend Tom Lee, you will be well taken care of. They will make a tough difficult job seem easy and manageable. Now that is the true value of Tom Lee!

Michelle F.

I received five roofing estimates, and ended up going with Tom Lee because he most impressed our contractor and had done a fantastic job on a friend's roof. We weren't disappointed. He wasn't the cheapest bid, but of the ones who seemed the most reputable (and a few definitely did not) he clearly stood out. His roofers worked quickly and professionally, cleaned up well, and our roof and decks look fantastic and should last a long time. We he job terribly were especially leery since whoever did the work the last time around (Lawson roofing) botched the job terribly which resulted in considerable damage to the house.
The roofers initially forgot one small fix, traps installed around downspouts, and they came back to install them promptly without additional cost. Great company, great work.

Sheri E.

Mark, Cherise, Gabriel, and the whole crew were great and if they did more than roofs and skylights, I'd hire them again. They finished the job in two days even though they are meticulous and thorough and in spite of my change order. They cleaned up at the end of both days, were polite, I can't praise them enough. Very highly recommended.

Tweaty B.

They made a good impression right from the beginning! Of the 3 roofing contractors who came over to give me an estimate, only Mark from Tom Lee Roofing actually got up on the roof to see what condition it was in.

They cleaned up at the end of every day and would have finished before the rains came back if I hadn't thrown a change-order (replace 2 skylights) at them at the last minute. That was my fault but the Tom Lee crew didn't bat an eye. The crew ended up having to rainproof a partially-finished roof while we waited for the skylights to arrive. I don't know how they did it but the roof did NOT leak at all during those 5 days.

Anyway, the roof looks great now. The owner/contractors who are fixing up their own house next door were so impressed, they ask for a business card from one of the crew.

Did I mention the seamless, custom gutters formed on the spot? How about the hand nailing of the shingles? Those last 2 items are what convinced our building contractor neighbors to use Tom Lee Roofing in the future.

Clyde H.

these guys are as good as it gets.

superlative follow up, GREAT client communication, found ways to save me money,-not run up the bill.

couldn't recommend this company any stronger.