The Orlando Roofing

Chastity R.

Orlando Roofing Company (Hoffner) did an excellent job replacing my roof. They were very professional and the workers were very courteous. They did a fabulous job and cleaned up all the debris. I am very pleased with the sales and customer service team excellent communication every step of the way. The actual team that did the work were amazing.

Roya B.

BE AWARE OF THIS CROOK COMPANY, THEY ARE FRAUD!!!
READ THIS BEFORE HIRING THESE CROOKS!!!!
I hired this company to change my damaged roof. They made me sign the AOB (assignment of benefits) which mean your insurance pays them instead of you. My roof was leaking and the roofing company told me they don't know how long the fight with insurance will continue and there is no guarantee that my insurance would pay us to fix the roof. So I went ahead and fixed that damage area plus all the damages inside the house. Six months later my insurance company agreed to pay them. They sent the check directly to the Orlando Roofing Company and I did not even know how much they paid them. This company came and changed the roof and did A VERY BAD JOB!! They tore my window screens and they were so rough on the roof that the fan in my bathroom fell down!! They covered the attic ventilation where the heat was supposed to scape, with shingles. They ruined my yard and patio furnitures by throwing the old shingles down, and the flower beds and driveway were filled with crap and nails.
When I called them to come back and fix what they damaged and especially fix the opening in the attic, the crook owner ""FRANK"" told me: (Don't even talk about it and let it go because we are not coming back!!!) This means the warranty they give you is all BS!!
After my insurance company paid them, they cancelled my insurance. I called the insurance to find out how much they paid them because I never got any information. My insurance paid them $45,000 from which $11.300 was to fix the interior damages but I fixed it out of my own pocket and the ORC (Orlando Roofing Company) kept the money my insurance paid them specifically for that. I had to get a lawyer and fight for 6 months till they paid me 1/2 of $11.300!!
When my insurance company sent me the papers, I saw that the roofing company claimed damages in my house that did not exist, like living and dining rooms and the kitchen, they even included a picture of someone else's house just to collect more money from my insurance. The whole damages including the roof were not more than $30,000 but with the insurance fraud ORC did, they got more than $45,0000!!
I am planing to report them to the authorities for insurance fraud.
DO NOT HIRE THIS FRAUD COMPANY neither sign AOB with any company unless you request ""IN WRITING"" two signatures to cash the check that your insurance company will issue(the home owner signature and the roofing company signature) otherwise the roofing companies especially Orlando Roofing Company, are bunch of crooks and they wait till they find a naive homeowner to open their trap for them!!
If anyone else feels the same way, we can file a class action lawsuit against this company!!!
If you need more information, you can contact me via my email ""[email protected]""

Marc G.

I contacted Orlando Roofing Company for a roof replacement estimate on a 27 year old roof in 2018. Never got the estimate, but got sold to signing an AOB with them to ""fight the insurance company"" to cover the roof replacement on the grounds of hail damage. In hindsight, the hail damage pictures that Tom showed me were probably from another roof considering my old metal TV Dish lacked any serious hail dents.

Fast-forward 1 year after a lengthy appraisal process with insurance--the umpire of the case awarded funds to cover interior damage, but $0 for the roof.

Frank gets attorney fees paid whether an insurance case is won or lost thanks to the ""one-way attorney fee"" provision section 627.428 F.S. before the AOB Reform Bill effective 7/1/2019, which did away with the loophole that caused massive amounts of AOB abuse cases in Florida by contractors.

Frank is also keeping attorney fees from funds the umpire of the case awarded us to fix our interior damage, essentially double-dipping. $2500 for a processing fee on top of that. Orlando Roofing Company hasn't done any work to the roof or interior of my home, yet they're trying to keep more than 60% of the insurance award!

Last phone conversation I had, Frank scolded me for not being thankful I got any money at all and hung up on me. These are facts, not opinions. Be informed and research FL AOB abuse before you sign anything. And even though Tom will claim that all the legal fees and admin costs are paid on their end, realize that means it's actually taken out of the insurance award even if it's a double-dip. What they really want is your signature on that AOB. I'm taking this up to the Attorney General's Office, Office of Insurance Regulation, and Orange County Consumer Protection Office.

S K.

I used them about a year ago to fix tile roof leak; spent $2500 and initially leak stopped. I called back recently as leak resumed and needed to have it looked at (I was even willing to pay more if need be despite it being the same issue), but they won't call me back and they were upset that I called several times to the office to have them come out to see the house. I would definitely avoid them as ther work seemed subpar and customer service stinks.

Elizabeth H.

Very knowledgable and hardworking staff. The fact that they are family owned and operated assured me I was getting quality work for an honest price. Thanks Orlando Roofing Company for all that you have done, highly recommend!

Kim H.

We had several bad experiences with other companies, but after meeting with Tom and him explaining the process to us we felt that we had finally found the right company to help us. The whole process was smooth, we were kept informed by Tom, very good experience and great to work with!

Blue D.

After struggling with my insurance company to pay for a new roof for 8 months I contacted ORC. they picked up the ball and helped me get a new roof! They handled everything! I was no longer stressed out by my insurance company and my new roof looks great!would definitely recommend!

Paula S.

Our re-roofing experience with The Orlando Roofing Company was nothing more than outstanding! Insurance fought us tooth and nail and their lawyer fought back! New roof, skylight glass, and complete repaint on our living area ceiling. We chose to bump up the underlayment to ice and water to prevent any further issues should we loose singles due to a storm. Alexander was on our roof and walked it with the estimator. Cameron oversaw the rest. Fighting with insurance meant it would take time but it was so both it!

Diane T.

I needed to have my roof and fence replaced after hurricane Irma. I contacted Frank Neilson of Orlando Roofing Co. The staff was very helpful, courteous and followed through with their work. I am very pleased with the outcome of my roof and fence. I would positively recommend Frank Neilson and his team to anyone requiring their services.
Diane. Ocoee FL

Michelle V.

This company is like fraud artist. As well as their customer service is extremely rude except for one lady named Nicole. They refuse to terminate their AOB contracts even if they don't perform any work. They have this attitude that if you don't let them do the work on your roof then they will hold on to your house via a contract so you can't get any help. They are con artist they had me pay almost 300.00 for just signing an AOB before they would submit a termination well we paid it and still two weeks later they have not. However we have repeatedly for two months ask them to terminate and submitted emails, letter etc. Still no termination.