The Golden State Roofers

T.j. H.

After posting my negative review regarding their failure to get my roof permitted with the city and the subsequent months spent trying to get them to do it, they got back to me! Finally done. They've since called and asked that I take down the review. Instead, I'll update it with my full experience.

The salesman Jeremy was very nice and knowledgeable. Made us comfortable with going with this company for our new roof. The problems started with the fact that he was no longer involved from then on. Although we were able call him about issues, he would just pass them off to the main office, which is where the communication would break down.

Each of the 3 days of the roofing process is conducted by 3 different crews, and there isn't a clear ""project manager"" or line of communication about next steps. You just have to trust that everything is getting done and they'll show up the next day. The issues really began on Day 4, when we got the call saying ""we're all done, time to pay"". I then had to inform the person calling that my house was still littered with nails, wood, debris, 2x4s, some equipment, etc. Further, there were wires left over from an old satellite they removed that were just left hanging off the side of my house, as well as a hole they inadvertently made in my stucco, an unfinished corner, and a spot on the very top of my roof that wasn't finished, the shingles were just left in a little pile there. Obviously the lady in the office was told they were done when they weren't. So she had to send someone out.

We could tell that the poor guy they sent out was not happy about all the unfinished work and absolute MESS left by the Day 3 crew. We could hear him on the phone berating the guys in Spanish for the poor work. He then did the best he could to finish up everything and clean up. Unfortunately just being one guy doing clean up that required a team left much to be desired.

What they don't tell you when selling you the roof and going over the project is that your garage and attic will be absolutely COVERED with debris. Nails, giant shards of wood, shingles and more. I remember Jeremy saying there ""might be some dust"", LOL. The one guy they sent used a blower to clear the floor in the garage (but not the layer covering the rafters and behind objects), and said he ""wasn't allowed"" to go in the attic. Of course, I let Jeremy know about the mess left behind, he said he would look into it, but nothing was done despite repeated follow ups. They don't tell you that their roofers would basically use your attic as a dumpster, just tossing chunks of wood into it, to go with the dust, nails and other debris.

Now maybe it's customary in the roofing industry for the customer to have to spend a couple days with a shop-vac clearing debris in their garage and attic, but I bet if you go with another company, they'll do a better job cleaning up after the job.

A couple days later, the city inspector showed up to do his final inspection to permit the roof, but Clear Energy forgot to leave a ladder for him, which meant he couldn't do it. I immediately called Jeremy to have them reschedule the inspection. He said they'd take care of it. They didn't. That started almost 6 months of texts, calls, unreturned messages, etc. to get them to reschedule the inspection. As I mentioned, it wasn't until I posted the negative Yelp review that they finally got back to me and got it done. They placed the blame on employee turnover in the office...

Anyway. I'm happy with how the roof looks, and happy to be done with this company. I'd recommend looking elsewhere if you're looking to get your roof done.

Sylvia G.

Be aware of these two sales people Richard and L.J from Clear Energy. They gave us the impression that everything is included in the price for roof, painting the house and Solar panels removed and put back. It was extremely important for my husband and I to call our Solar company right away before they did any painting or roofing. They made it seemed that they will handle it. They are so deceiving. They should not have painted the house first before roofing because we found out Freedom our Solar company that they are the only ones to remove and put them back on roof. Plus we have to pay Freedom to do that. It takes all day to do this, and these two guys made it seem like it was not a problem. I will never go to Clear Energy for any project for our home. And another thing it took a long time for this company to complete the project. I never spoke to these two sales person again. I only talked to a representative in charge from productions to handle this project.

Jackie D.

Incredibly disappointed my the professionalism of this company. We had the come out to measure and quote for window replacements. Fast forward 3 weeks...we never got a quote. Called the main office. They could not explain what the delay was and said we would have a quote by the end of the next day. Fast forward another 4 weeks...no quote. Called the main office again and they scheduled the ""manager"" to come out and give us a quote. They promised us a quote before he would leave. Same guy from our original meeting shows up, blames the delay on us. Agree to disagree. Then blames his main office personnel for not informing us correctly. Says he will get back to us with a quote by the end of the next day. It's now been 4 days later...still no quote. Needless to say, we won't be doing business with them.

Bob H.

I recently used this company for an older roof that needed replacement. I had another company come out before that recommended an overlay but it didn't seem right. I'm the type of guy who changes his oil every 2k whether it needs it or not so a full replacement of the roof seemed like the best option. When their roofer came out he put me at ease right away and did something none of these other roofers have done... He checked in the attic and took pictures of the damage to show me! When I saw all the saturation up there I knew complete removal was the only option for me. He proceeded to bring samples from his truck and walk through the different roof packages and warranties they offer. I ended up going with the Owens Corning lifetime warranty Shasta white cool roof and couldn't be happier. It is not the most eye popping color but it is the most reflective so the house should be much cooler this summer. These guys were pros, they worked incredibly hard and cleaned up at the end of the day every day. Permit and wood cost was included in the price so I didn't pay a penny more than the initial agreement. Thank you clear energy team and I'll highly consider you for my other properties.

Veronica C.

How wrong is it to pay for a new roof plus insulation and then not be able to get good sleep almost a year later when you think of the roofing company that didn't ever follow up or express any care regarding work that is still pending?

Yes, COVID has made things difficult and obtaining city permits is complicated but the last thing anyone wants is to be abandoned by their home roofing contractor.

I cringe every time I read the business description where this company claims that they will treat your home as if it were their own because it doesn't seem possible that for their own homes they would leave water damaged wood under new roofing tiles, attic insulation that isn't sufficient and other unfinished work without any care or follow up.

Our solar company was also delayed by COVID in reinstalling our solar panels but when they were ready to mount, our solar rep advised us that our roofer won't have time for our home until the summer ... yes, another 3 or 4 months from now ... such fun!

In our experience, this company name is perfect ... they literally CLEARED our home energy solutions!

Cindy P.

Reliable and answered all my questions. They were on top of their job task and finished in a timely manner. Employee wore mask and cleaned up very nicely once job was finished.

Joy P.

Very Happy with my roof. I would recommend them to anyone. They listened to us and answered all of our question. I would work with them again. They follow all of the COVID requirement. Very friendly crew.

Jennifer A.

Loved that they showed up in a mask and early. They finished our overlay roof in one day which is awesome. The job was clean and good and we did not have any problems and hassles while they were working. They are courteous and respectful. I highly recommend Clear Energy Solutions company. Thank you!

Virginia R.

I can't complain about the product that was used. I will complain about the service. This company has given us the run around as soon as we have our deposit. Everyone is so unorganized and has something different to say. It took forever to get them in Sync to meet the inspector. We were told any problems we had, to just call and they would come out. It has been 5 days and no one has gotten back to us. I am very disappointed with them and how they handle customer service.
11/21
Update. Since the last review, I was contacted and they came out to inspect the situation and within a few days they had someone out to fix it. Again, the quality of the material they use is great and the same to other companies we had previously contacted.

Kip M.

Prices were Much higher that other prices I got, more that double. Their quote had almost NO details. I do not trust a company that does not provide a detailed quote.