Texan Roofing

Robert G.

I had hail damage and my roof was seventeen years old and it needed to be replaced. I filed a claim with my insurance company on my own. I found Texan Roofing's website by searching for a Master Elite roofing company at the GAF website online. The video on the front page of Texan Roofing's website about awards for customer satisfaction caught my attention. I called Texan Roofing to schedule an estimate for a roof replacement and Matt Meuth came out to my house. He first listened to all of problems I had with my old roof and then we went into the attic to get a view of the problem areas. We then went outside and up on the roof together. Matt explained in detail all of the suggestions on what was needed to replace my roof. We went in the house and he looked at my insurance settlement claim and said he could complete the whole job for the settlement price. He explained the shingles, roof deck protection, ventilation and everything else that needed to be done in great detail and made sure I understood it. He listened while I asked him questions about his company concerning liability insurance, worker's experience, references, licenses, etc. He completed a written estimate explaining everything we had discussed and this included a ten year leak free transferable warranty. A few days later I called three of the references and they all spoke highly of Texan Roofing.
On the work day the the truck with the materials was on time and so was the work crew. Matt stopped by during the day to oversee the work and make sure everything was going well. When the work was completed Matt and I went up on the roof and he explained all of the work that was done to me in detail. When I was satisfied that everything had been done correctly we then went inside the house and I handed him the check for the work.
I would highly recommend Texan Roofing. The price was fair, the customer service was excellent, the work was done correctly and on time.

Anirban C.

We've use Texan Roofing twice now- on two of our homes. Both times they have been stellar. They are pretty prompt with the communication, and the crew does a pretty good job of prepping and cleaning up.

During our recent roof replacement, they laid down tarp all around our landscaping and pool and cleaning up pretty nicely after they were done.

Brian was very helpful throughout the process and kept us updated by sending picture of the progress and walked around ensuring everything was being done properly. We'll definitely use Texan Roofing again for our roofing needs.

Tim F.

I recently replaced my hot water heaters and the vents had to be resealed on the roof. I called 3 roofing companies but only got a return call from Carlos at Texan Roofing. Anyway I saw that they had excellent reviews and went ahead. I scheduled an inspection the following business day and I have to say that everything about the company is top-notch and professional. I ended having additional work done as a result of finding missing shingles and I know that every dollar I spent will save me thousands down the line. Will definitely keep these guys on my preferred contractor speed dial from here on out. Call Carlos at Texan Roofing for five star roofing work!!!

Daray O.

Ah, there's the stellar customer service I'm looking for.. I'm not a roofer; by that definition I have a life (although you've since deleted this comment). Thanks for siding with your rep without reaching out to address or mitigate my concerns. Why on God's green earth would I take time out of my busy day to put someone down if I wasn't truly irritated. Your bashing will not help you (although you've since deleted the bashing as well).

Update 1 in response to owners deleted comment: It's odd because if you would have reached out to ease and disgruntled customer the review could have easily been changed; at least that's what I would have done. Bashing a customer in public doesn't bode well for your reputation. Never once have you asked how things happened from my point of view as the events you have stated are drastically incorrect. At this point I'm sure most people are not interested in this frivolous debate (glad you've since retracted most of your comments).

What they are interested in however is a good roofing company. I know that if I we're going to spend 10K+ with a business then I'd want to feel valued from the onset. This was not conveyed (nor was the permission to record the calls conveyed - but that's a whole other can of worms). I, in fact, did find a good roofing company that has been amazing every step of the way. I will not be distasteful and recommend them here but if you click on my profile you'll find that I'll have written up a full review on them once the work is completed - Hope this helps you guys out there looking for quality roofers with quality service.

Update 2 in response to owners deleted comment: Since you want to continue to name call, repeat your self 5 times in a row saying the same exact thing and tell half stories. I have attached a screenshot of the call log. I called 4 times please stop falsifying saying I called twice (I see this comment has been deleted as well since the screenshot was provided).

1st call, I was hung up on immediately after the phone was picked up

2nd call, I was hung up on again a few seconds after someone picked up the phone

3rd call at this time I'm agitated that this could be an actual business acting like this so I call again and actually hear a voice, before I could get any words out about what just happened she told me to hold. 20 seconds later -You guys hang up a 3rd time!

4th call at this time I'm livid and could care less what she has to tell me. I call back and she again proceeds to tell me to hold, I try and cut her off before she puts me on hold. She's hears my attempt to try and cut her off and address my concerns and puts me on hold anyways.. When she returns I tell her exactly what I put on here as my original review ""terrible terrible terrible"", then I proceed to return the favor and hang up.

Please don't call me a liar when you are in fact the one falsify information.

Again see screenshot for exhibit a.

Rebecca V.

Texan Roofing did a great job on our roof replacement! Brian is an honest and straight forward guy. He answered all our questions and was very knowledgeable. The crew was very courteous and polite. They took great care in prepping prior to removing our shingles and when cleaning up after the work was complete. The roof looks great and was completed in a timely manner. We highly recommend Texas Roofing for any roofing needs you may have.

Michael H.

Tim and his entire crew are amazing! I experienced nothing short of perfection, from the communication, to the work they did with my insurance company, to the very clean up at the end! The amount of care and level of professionalism was outstanding and I would keep recommending them as much as I can. I wish he was a GC, because then all the stuff on my house would be done right the first time! Highly recommend!

Curtis J.

I found it hard to believe that a roofing company could be as good as their reviews, but Texan Roofing sure lives up to their reputation. While I had a hard time even getting other companies to come give me a quote, Adam came by on a Sunday (on a holiday weekend!) and gave me a fair bid. He also gave me his cell phone number and was super responsive from start to finish.

The re-roof started around 7:30am and was completed by 5 that same day. It was nice not having to worry if my exposed roof would be vulnerable to a rainstorm in the middle of the night. These guys are legit.

Scott S.

Sales pitch is great. Very professional, until you sign on the line. After that, a crew showed up, put the roof up and left without even saying they are done. They left my patio furniture and gas grill in the yard for me to move back. They left scraps and nails in my driveway which cost me a tire. Three follow up appointments with the rep were no shows with no notice or explanation. We still have shingles showing up in our yard after each storm. This may be left over mess, or something worse. Time will tell. I've been told the company will reimburse us for the tire. Time will tell. I can not recommend this company.

Ernesto C.

Our roof was damaged during hailstorms in 2015, severely enough to require an entire roof replacement. We had no prior experience with Texan Roofing until we encountered several glowing reviews during March of 2016 on various websites.Those reviews immediately piqued our interest in Texan Roofing. We were impressed at the level of detail of information embedded within the Texan Roofing website.

We are the type of homeowners who participates in all phases of the planning, execution and completion of home repairs of this magnitude.Upon our first initial meeting, we presented Brian Carpenter of Texan Roofing with a comprehensive itemized listing of our roofing issues, questions and concerns. Brian readily accepted the challenge of our concerns, and also indicated that our level of detail would allow Texan Roofing to ensure that they could complete this roofing project to the standards that we had requested.

We selected Texan Roofing to perform our roofing job, in part because of the company reputation, warranty, quality of product and workmanship, but also mainly because of the professionalism, efficiency, attention to detail and stellar customer service exhibited by Brian Carpenter of Texan Roofing, throughout all aspects of the roofing replacement project.

Brian Carpenter worked extensively with our insurance carrier concerning the details of the roofing project and explained the various portions of the insurance claim to us in minute detail. Brian proactively rescheduled the start of the roofing project by a day due to a potential rain threat, which instantly put our minds at ease.

Brian Carpenter was present for extended periods during the two-day roofing process. He arrived very early on the first day and assisted the roofing crew in meticulously covering and securing the patio, air conditioning units and other delicate outdoor items to our specifications.

The roofing crew itself was quiet, and worked extended hours with extreme proficiency. Once again, we must compliment Brian Carpenter on his ability to articulate our concerns for several special roofing nuances to the roofing crew, which allowed them to repair these roofing anomalies, some of which had existed since the original construction of our home.

Texan Roofing greatly exceeded our expectations in completing this roofing project. From our first initial contact with Brian Carpenter of Texan Roofing, through the final inspection process, there was an abundance of professionalism, quality of workmanship, quality of materials, and outstanding customer service.

It is extremely refreshing to encounter someone such as Brian Carpenter of Texan Roofing who combines product knowledge, industry expertise, integrity, efficiency and a personable attitude into their chosen profession. We consider Brian Carpenter an invaluable asset to the Texas Roofing team who relentlessly strives to ensure that the customer experience is positive from the first initial contact with homeowners through the completion of the project.

In our opinion, Texan Roofing is a premier organization that provides exceptional workmanship and unparalleled customer service while ensuring that homeowner satisfaction is the top priority.

Ernesto R. Culton and Maria R. Culton April 30, 2016

Margie D.

I dealt with Brian during the whole process. We did as Christine did (below) and got a few more estimates. Between the professionalism and thoroughness of the quote given by Texan Roofing I have to say the cheaper quote did not seem so appealing. You know this is something that needs to pass the test of time I wanted to know we picked the right contractor to help protect one of our biggest assets. By the way, the neighbors have already told us how outstanding it looks. Very impressed. You may save money going with someone else but the quality will probably suffer.