Texan Roofing

Consumer A.

Texan Roofing will not honor what they write in your contract. I contacted Texan Roofing, at 403 W Grand Parkway S Access Rd, Unit R, Katy, TX 77494, for a roof replacement. The owner, Tim Kana, walked my roof and gave me his estimate on a contract. At a subsequent appointment, the details of the work were discussed, in person and Tim Kana understood and wrote everything that I required in my contract and signed it. The materials were delivered the morning of the work, but the drip edge material was not the one specified in the contract. The application of the shingles was not applied with the contracted Texas Wind Code required 6 nails per shingles, even after I contacted Tim Kana during the application. The application of the drip edge was not nailed into the wood decking in many places. The mis-aligned starter strip adhesion will not stick down and will thus fail to meet GAF requirements. The ridge vents were incorrectly installed with mis-matching pieces, exposed nail heads. and ragged roof caps. His workers caused damage to my existing aluminum facia board covers which was not repaired, even though Tim Kana specifically agreed, in his writing, on our contract that he would be responsible for any of that damage. Post installation, Tim Kana was presented with pictured proof of before and after damages to my existing aluminum facia, showing new nails from his crew's nail guns, damaging my facia. Subsequent requests to address problems were only met with profanity and Tim Kana would not honor what he wrote in our contract. All-in-all, the specified installation and resulting quality of work was poor, so and I doubt the GAF warrantee will be honored on this Texan Roofing installation. The written Texan Roofing contract warrantee is not worth the paper it is written on and will not be honored. Avoid.

Your response is, untruthful, as your words and actions have been in the past. When you respond ""My roofers are 100% sure that the fascia damage you are mad at wasn't caused by them"", they were only afraid for their jobs. I have audio of your crew foreman admitting that they caused the facia damage with their nail guns, and could fix it, but you remain in denial. The pictured damage was presented to you the following day after your crew left near dark. I sent you a certified letter that you avoided, like a summons. I showed time stamped pictures of my facia before and after showing damage from new nails matching your nail guns, presented to you in my BBB complaint. Its criminal when you do not abide by what you write into your customers roofing contracts. When you deny the pictured facts, it only confirms your poor reputation. No one should trust Texan Roofing and Tim Kana to modify their home when he will not honor their written contracts and you do not know what you will be paying.

The facts are irrefutable. Potential customers should take note of the way you run your roofing business and that you did not and may not honor your future written contracts for installation or warrantee. You will regret using Texan Roofing and Tim Kana

Michael M.

We called Texan Roofing to come out and give us a quote to re-roof our 2 story house. Received the quote same day. We had a few questions and they were quickly answered by Adrian and we decided to sign the estimate to start work. Once we signed we were put on the schedule for the next available day for materials to be dropped off. Materials were dropped on site on time. Roofing crew arrived the next day as planned on time, if not early and began working. Great work done by the Crew, Adrian was here as well. Any questions or issues were quickly handled. Crew did a great job keeping up with everything that was removed and disposed of. At the end of the day they crew did a final sweep of any nails/ shingles that were picked up. Very professional work. Crew did a great job as well. We had to replace a few extra pieces of plywood and were charged additional for that, to which we were already prepared for due to age of previous roof age. Adrian explained everything that was happening if we had questions. Over the next few days to a week we looked for miscellaneous nails and found a few as to be expected. One of our rain gutter spouts came off and Adrian came out at not cost and repaired it. We will highly recommend Texan Roofing to anyone in the future. Great company, Great price, Great Crew, Fantastic work!

Melissa S.

Got a call to set an appointment for a roof inspection as ""they are currently roofing another house on my street"". Set appointment for the ext day and no call no show from the company. When calling the number that reached out to me it just rings with no voicemail. Doesn't sound like a legit business. This isn't the first time with this and other companies in the Northwest Harris/Cypress area.

Zeyad F.

I called Texan Roofing to get an inspection done on my roof due to missing shingles and a leak. My roof is less than 5 years old and believe it or not some other companies wanted me to replace the whole roof.
Tim, the owner, came out the next day, gave me a fair estimate, and explained what needed to be done to fix the leak and replace the missing shingles. I'm very pleased with the work his team has done and would definitely trust Tim and his team if I ever needed more roofing work done.

John C.

I submitted an online request for a quote. Let me first say I absolutely hate doing online requests that ask for your phone number. It never fails to put you on an annoying sales list with harassing phone calls. Well guess what, it finally failed! Brian Carpenter with Texan Roofing respected my wishes and contacted me first via email (they actually ask preferred method of contact). After a pleasant email exchange describing my roofing needs Mr. Carpenter asked for permission to call me. Blown away is an understatement. I mean seriously, I am actually being treated like a living, breathing human customer. All jokes aside its greatly appreciated to have your preferences respected.

So Mr. Carpenter calls up and the conversation continues. My wife (the decision maker) is listening into our conversation and I could tell she was impressed with his vast knowledge and straight forward comments. We make arrangements for Brian (yes by now we were on first name basis) to come out and inspect the roof. Hang up and the first words out of my wife's mouth were ""we are going with that guy; I don't care what it costs"". Now this would normally be an issue for me but the wife does have a great gut feeling.

The day before the inspection Brian reaches out to confirm. Awesome, I tend to forget things because I'm getting older and I refuse to write things down because I don't want to admit I'm getting older. Inspection day arrives, Brian sends a text letting us know he is about 30 minutes away. Communication is huge in my book if you could not tell. Brian arrives, does the inspection and confirms its best if we replace the entire roof.

I'm picky, my wife and I wanted a very specific look and color. Brian showed us samples, walked us through the entire process and took his time to ensure we had no lingering questions. We picked out our scheme and signed a contract a few days later. At this point I'm expecting a delay due to supply chain or labor shortage. Nope! I was wrong again. Brian got back with me and scheduled the removal and installation for the following week, assuring me it would be complete in no more than a day and a half.

Install day arrived and the workers were knocking on the door at 7 AM on the dot. I was in shock, everyone is there on time and ready to work, and work they did! My roof is not small but not gigantic either, by 9 AM they had removed the entire roof and started replacing bad decking and laying down the underlayment. So what happened to the mess created from the tear down? They were cleaning up the debris as they worked. Weird concept to keep the customer's property clean during the roofing process.

Sadly, I had to leave for work and could not enjoy the progress in person. Later that evening after the sun had set Brian called to inform me they were unable to complete the job in 1 day. They were 10 feet short on the ridge vents. Seriously? That's the only issue? Not a problem at all. But now I'm anxious to rush home, inspect their work and strive to find something wrong. On the last roof we had replaced I was finding nails and debris for months, so I knew what to look for. I got home, pulled out the flashlight, walked around admiring their work and getting upset with myself that I could not find any debris. No crew is really this good. Well guess what, I was wrong a third time. The next morning, I woke up and did another inspection with full sunlight. The Texan Roofing crew really IS THIS GOOD!

Due to the roofs age our insurance premiums were higher. I submitted pictures of the completed roof along with an invoice showing when and who did the work. My insurance agent was highly impressed with the quality of work and even mentioned I got a great deal. To have my insurance agent commend the job Texan Roofing performed made me thrilled and overly satisfied. See my wife and her gut instincts are pretty damn good.

Yes, I highly recommend Brian Carpenter and Texan Roofing for your roofing needs! Don't believe me? Read the other reviews, then reach out to them.

Mike A.

Leaking roof gutter system

Previous owner contracted Texan Roofing to install the roof and gutter(small section) of our house right before we purchased. Everything worked fine until water started leaking into the soffit a couple months later. I contacted Texan roofing and they could not figure out the issue. Said they would come back out to correct it but they forgot. Fast forward 6 months and water started leaking into the house from the same point.

While water was leaking in my house I contacted Texan roofing and they said it would be a week before they could come by and look at it. Definitely was not a priority for them. When they inspected the tech determined that the gutter they subcontracted was installed incorrectly and caulking/flashing needed to be installed to fix the issue. They put a temporary fix but would not install flashing because ""a subcontractor did it and we are not responsible."" The gutter was subcontracted meaning Texan roofing got a cut and are definitely liable. As they were getting off of the roof they collapsed my gutter and said they didn't know how to fix it.

Long story short there is water damage in my house and the owner says he is not liable since the subcontractor installed the gutters.

Von C.

The owner came out to inspect my roof when another roofing company blew me off! He was through and knowledgeable. I know I am adding to the many other 5 star reviews but had to let y'all know how good the place is! We didn't even end up needing his services but just a second opinion. The owner even provided his cell number to me so I wouldn't have to go through dispatch if I needed anything else.

Dianna-Kate N.

We had the roof done last weekend.
We are very happy with the new roof.
The crew did a great job . We will use them again for our new house. And recommend to anyone.
Thanks Texan Roofing!!!
Kate L.

Rupa R.

The person who came to inspect my roof after a sudden rain leak told me he would send an estimate later that day. However, when I called the next day to find out if and roughly when they could fix the roof (severe weather in the immediate forecast was making me nervous), he informed me that my emergency was not his priority, that they were extremely busy with several existing projects, and that I would need to wait as long as required for both the estimate and the service. At which point I apologized for wasting his time and promptly took my business elsewhere. And to a place with good customer service/attitude for a change. Not a fan of being spoken down to and have people acting like they are doing me a major favor...

John H.

Complete assholes. Once they get your phone number they will not quit calling you. They call me 2 to 3 times a day after I have asked to be taken off their list. Don't use them. I have a feeling that after they look at your roof you will have damage no matter how good of shape your roof is in. One more call from them and I am going to the AG office to have them stop. It should not be this hard.