Texan Roofing

John C.

I submitted an online request for a quote. Let me first say I absolutely hate doing online requests that ask for your phone number. It never fails to put you on an annoying sales list with harassing phone calls. Well guess what, it finally failed! Brian Carpenter with Texan Roofing respected my wishes and contacted me first via email (they actually ask preferred method of contact). After a pleasant email exchange describing my roofing needs Mr. Carpenter asked for permission to call me. Blown away is an understatement. I mean seriously, I am actually being treated like a living, breathing human customer. All jokes aside its greatly appreciated to have your preferences respected.

So Mr. Carpenter calls up and the conversation continues. My wife (the decision maker) is listening into our conversation and I could tell she was impressed with his vast knowledge and straight forward comments. We make arrangements for Brian (yes by now we were on first name basis) to come out and inspect the roof. Hang up and the first words out of my wife's mouth were ""we are going with that guy; I don't care what it costs"". Now this would normally be an issue for me but the wife does have a great gut feeling.

The day before the inspection Brian reaches out to confirm. Awesome, I tend to forget things because I'm getting older and I refuse to write things down because I don't want to admit I'm getting older. Inspection day arrives, Brian sends a text letting us know he is about 30 minutes away. Communication is huge in my book if you could not tell. Brian arrives, does the inspection and confirms its best if we replace the entire roof.

I'm picky, my wife and I wanted a very specific look and color. Brian showed us samples, walked us through the entire process and took his time to ensure we had no lingering questions. We picked out our scheme and signed a contract a few days later. At this point I'm expecting a delay due to supply chain or labor shortage. Nope! I was wrong again. Brian got back with me and scheduled the removal and installation for the following week, assuring me it would be complete in no more than a day and a half.

Install day arrived and the workers were knocking on the door at 7 AM on the dot. I was in shock, everyone is there on time and ready to work, and work they did! My roof is not small but not gigantic either, by 9 AM they had removed the entire roof and started replacing bad decking and laying down the underlayment. So what happened to the mess created from the tear down? They were cleaning up the debris as they worked. Weird concept to keep the customer's property clean during the roofing process.

Sadly, I had to leave for work and could not enjoy the progress in person. Later that evening after the sun had set Brian called to inform me they were unable to complete the job in 1 day. They were 10 feet short on the ridge vents. Seriously? That's the only issue? Not a problem at all. But now I'm anxious to rush home, inspect their work and strive to find something wrong. On the last roof we had replaced I was finding nails and debris for months, so I knew what to look for. I got home, pulled out the flashlight, walked around admiring their work and getting upset with myself that I could not find any debris. No crew is really this good. Well guess what, I was wrong a third time. The next morning, I woke up and did another inspection with full sunlight. The Texan Roofing crew really IS THIS GOOD!

Due to the roofs age our insurance premiums were higher. I submitted pictures of the completed roof along with an invoice showing when and who did the work. My insurance agent was highly impressed with the quality of work and even mentioned I got a great deal. To have my insurance agent commend the job Texan Roofing performed made me thrilled and overly satisfied. See my wife and her gut instincts are pretty damn good.

Yes, I highly recommend Brian Carpenter and Texan Roofing for your roofing needs! Don't believe me? Read the other reviews, then reach out to them.

Mike A.

Leaking roof gutter system

Previous owner contracted Texan Roofing to install the roof and gutter(small section) of our house right before we purchased. Everything worked fine until water started leaking into the soffit a couple months later. I contacted Texan roofing and they could not figure out the issue. Said they would come back out to correct it but they forgot. Fast forward 6 months and water started leaking into the house from the same point.

While water was leaking in my house I contacted Texan roofing and they said it would be a week before they could come by and look at it. Definitely was not a priority for them. When they inspected the tech determined that the gutter they subcontracted was installed incorrectly and caulking/flashing needed to be installed to fix the issue. They put a temporary fix but would not install flashing because ""a subcontractor did it and we are not responsible."" The gutter was subcontracted meaning Texan roofing got a cut and are definitely liable. As they were getting off of the roof they collapsed my gutter and said they didn't know how to fix it.

Long story short there is water damage in my house and the owner says he is not liable since the subcontractor installed the gutters.

Von C.

The owner came out to inspect my roof when another roofing company blew me off! He was through and knowledgeable. I know I am adding to the many other 5 star reviews but had to let y'all know how good the place is! We didn't even end up needing his services but just a second opinion. The owner even provided his cell number to me so I wouldn't have to go through dispatch if I needed anything else.

Dianna-Kate N.

We had the roof done last weekend.
We are very happy with the new roof.
The crew did a great job . We will use them again for our new house. And recommend to anyone.
Thanks Texan Roofing!!!
Kate L.

Rupa R.

The person who came to inspect my roof after a sudden rain leak told me he would send an estimate later that day. However, when I called the next day to find out if and roughly when they could fix the roof (severe weather in the immediate forecast was making me nervous), he informed me that my emergency was not his priority, that they were extremely busy with several existing projects, and that I would need to wait as long as required for both the estimate and the service. At which point I apologized for wasting his time and promptly took my business elsewhere. And to a place with good customer service/attitude for a change. Not a fan of being spoken down to and have people acting like they are doing me a major favor...

John H.

Complete assholes. Once they get your phone number they will not quit calling you. They call me 2 to 3 times a day after I have asked to be taken off their list. Don't use them. I have a feeling that after they look at your roof you will have damage no matter how good of shape your roof is in. One more call from them and I am going to the AG office to have them stop. It should not be this hard.

Robert G.

I had hail damage and my roof was seventeen years old and it needed to be replaced. I filed a claim with my insurance company on my own. I found Texan Roofing's website by searching for a Master Elite roofing company at the GAF website online. The video on the front page of Texan Roofing's website about awards for customer satisfaction caught my attention. I called Texan Roofing to schedule an estimate for a roof replacement and Matt Meuth came out to my house. He first listened to all of problems I had with my old roof and then we went into the attic to get a view of the problem areas. We then went outside and up on the roof together. Matt explained in detail all of the suggestions on what was needed to replace my roof. We went in the house and he looked at my insurance settlement claim and said he could complete the whole job for the settlement price. He explained the shingles, roof deck protection, ventilation and everything else that needed to be done in great detail and made sure I understood it. He listened while I asked him questions about his company concerning liability insurance, worker's experience, references, licenses, etc. He completed a written estimate explaining everything we had discussed and this included a ten year leak free transferable warranty. A few days later I called three of the references and they all spoke highly of Texan Roofing.
On the work day the the truck with the materials was on time and so was the work crew. Matt stopped by during the day to oversee the work and make sure everything was going well. When the work was completed Matt and I went up on the roof and he explained all of the work that was done to me in detail. When I was satisfied that everything had been done correctly we then went inside the house and I handed him the check for the work.
I would highly recommend Texan Roofing. The price was fair, the customer service was excellent, the work was done correctly and on time.

Anirban C.

We've use Texan Roofing twice now- on two of our homes. Both times they have been stellar. They are pretty prompt with the communication, and the crew does a pretty good job of prepping and cleaning up.

During our recent roof replacement, they laid down tarp all around our landscaping and pool and cleaning up pretty nicely after they were done.

Brian was very helpful throughout the process and kept us updated by sending picture of the progress and walked around ensuring everything was being done properly. We'll definitely use Texan Roofing again for our roofing needs.

Tim F.

I recently replaced my hot water heaters and the vents had to be resealed on the roof. I called 3 roofing companies but only got a return call from Carlos at Texan Roofing. Anyway I saw that they had excellent reviews and went ahead. I scheduled an inspection the following business day and I have to say that everything about the company is top-notch and professional. I ended having additional work done as a result of finding missing shingles and I know that every dollar I spent will save me thousands down the line. Will definitely keep these guys on my preferred contractor speed dial from here on out. Call Carlos at Texan Roofing for five star roofing work!!!

Daray O.

Ah, there's the stellar customer service I'm looking for.. I'm not a roofer; by that definition I have a life (although you've since deleted this comment). Thanks for siding with your rep without reaching out to address or mitigate my concerns. Why on God's green earth would I take time out of my busy day to put someone down if I wasn't truly irritated. Your bashing will not help you (although you've since deleted the bashing as well).

Update 1 in response to owners deleted comment: It's odd because if you would have reached out to ease and disgruntled customer the review could have easily been changed; at least that's what I would have done. Bashing a customer in public doesn't bode well for your reputation. Never once have you asked how things happened from my point of view as the events you have stated are drastically incorrect. At this point I'm sure most people are not interested in this frivolous debate (glad you've since retracted most of your comments).

What they are interested in however is a good roofing company. I know that if I we're going to spend 10K+ with a business then I'd want to feel valued from the onset. This was not conveyed (nor was the permission to record the calls conveyed - but that's a whole other can of worms). I, in fact, did find a good roofing company that has been amazing every step of the way. I will not be distasteful and recommend them here but if you click on my profile you'll find that I'll have written up a full review on them once the work is completed - Hope this helps you guys out there looking for quality roofers with quality service.

Update 2 in response to owners deleted comment: Since you want to continue to name call, repeat your self 5 times in a row saying the same exact thing and tell half stories. I have attached a screenshot of the call log. I called 4 times please stop falsifying saying I called twice (I see this comment has been deleted as well since the screenshot was provided).

1st call, I was hung up on immediately after the phone was picked up

2nd call, I was hung up on again a few seconds after someone picked up the phone

3rd call at this time I'm agitated that this could be an actual business acting like this so I call again and actually hear a voice, before I could get any words out about what just happened she told me to hold. 20 seconds later -You guys hang up a 3rd time!

4th call at this time I'm livid and could care less what she has to tell me. I call back and she again proceeds to tell me to hold, I try and cut her off before she puts me on hold. She's hears my attempt to try and cut her off and address my concerns and puts me on hold anyways.. When she returns I tell her exactly what I put on here as my original review ""terrible terrible terrible"", then I proceed to return the favor and hang up.

Please don't call me a liar when you are in fact the one falsify information.

Again see screenshot for exhibit a.