Taylor Construction

Robert L.

A complete & utter nightmare. This company was hired to do a restoration job for my four story apartment building (Greystones), as well as some window installations. After four long years, with every summer having the ALL windows/deck tarped up, both main entrances to the building blocked off, and construction access given to my apartment for 8 hours every day, they are still not close to being done. Every single person I've talked to, included those in construction themselves, have said this is an absolutely ludicrous timeframe. DO NOT HIRE TAYLOR CONSTRUCTION.

Dusty S.

I have a small rental cabin in Blue Ridge and made an appointment through Sam's Club to get an estimate to have my gutters replaced. We settled on Thursday, so I drove the two hours on Wednesday and talked to their scheduler guy on Weds afternoon. I said I would be there on Thursday and we confirmed the 10am appointment. He asked if my wife and I would be there, and I said ""She works during the week, but I'll be here. See you at ten..."" Gave him directions and whatnot, and hung up.

Smash cut to Thursday morning at 11:30, and no sign of Taylor Construction, so I called. I am familiar with the idea that contractors do not believe in timepieces of any kind, so I gave them a bit of leeway. The lady who answered said they had canceled my appointment because my wife wasn't going to be there. If that's your bizarre policy, fine. It's your company. My wife cares as much about gutters as my cat cares about quantum physics, so her being here is 1000% relevance free, but whatever. What angers me is Taylor Construction wasting my time; if another insane policy is not telling customers that you have canceled their appointment and letting them stand around waiting for half a day when they could be doing something useful...well...might I suggest changing that policy slightly to something less likely to drive said customer away forever? In any case, I found a local company who saved the day by fitting me in to their schedule the same day I called.

Jim H.

I was set up with this company because I was interested in a Kohler shower system. I arranged my day to be at home during the appointment time. I got a call about a half hour before the appointment cancelling. This makes me question the reliability of this contractor. I have limited time at home for appointments. Thanks for messing up my day.

Linda T.

We had 32 windows installed by Taylor construction and now i have been dealing with them to replace 10 of them since February. I have sent them emails regarding what's the status and have not received any feedback.

I was told the company that installed them went out of business but Taylor would honor my warranty. I was pleased to hear that when they went through my original contract to pinpoint the windows that need replacement but it seems now it has come to a halt. Good customer service requires communication and that's not happening

I would like to know how that other woman was able to get them to replace her windows as they are sure not doing it for me!!!!'

I'm pleased to say that taylor construction finally contacted me and I've had my bad windows replaced. I also needed 4 more replaced for a total of 14 replaced. I'm very pleased that they honored my contract even though the original supplier went out of business.

Barbara W.

Best experience I've ever had in dealing with a contractor! My appointment was scheduled with Randy Maynard, he was absolutely professional, compassionate, and extremely respectful of our home. Initially, I was only interested in getting a new shower and ended up getting the shower and the walk-in bathtub. On demo day a young man, Adam (very young) showed up alone and my immediate thought was this is not going to go well at all. Boy was I wrong! His helper showed up and they got busy. They were very engaging, professional and completely respectful of our home. I am 100% plus satisfied with the complete job from start to finish. I am retired and my walk-in bathtub is the best part of being retired. I love it

David S.

Had Gutterguard installed on my new home. The representative was very knowledgeable and the install crew was on time and professional. I had Taylor install this product on our previous home as well as windows. They are a good company.

Mary T.

In 2008 we had 11 windows replaced by Taylor Construction. They did a great job and we have enjoyed the windows ever since. We saw a great savings on our utility bills each month and the house was warmer in winter and cooler in summer. This past year 2018, four of the windows failed (seal was broken letting in moisture). Even though the window company had gone out of business, Taylor Construction honored the warranty and charged only a nominal fee for installation. We were impressed by their honesty and responsiveness. We just had them install 5 new windows in the front of our house, where they honored a quote from last year on pricing. There was an immediate difference in the temperature in these rooms. I will continue to use them to replace more windows in our home.

Jay W.

Taylor Construction AKA Southern Window and Siding is a company with a good product but in my opinion highly questionable business practices. My best advice, read the reviews on Yelp, and Angie's List at least and get at least two other estimates.

I called Taylor Construction in late May/early June 2019 to get an estimate for new gutters for our 2100 sq. ft. single story home. The salesman measured the house and then presented his product. He told us we needed 250 linear feet of gutter. Interesting since my wife and I had carefully measured the same facia boards at 188 ft. When I confronted the salesman with this he went back out to his vehicle and said he must have added wrong because he now also had 188 ft. I know that contractors regularly ""pad"" estimates therefore I was prepared. It is possible that this was a simple math mistake but interesting that a man with so much experience in the business (as he had told me) would be off by 62 feet.

After this, he took out a blank sheet and writes a figure in excess of $9000.00. Then he continued to write more notes and more figures. Finally, he explains how the original cost to us would be nine thousand some dollars but we were eligible for several discounts that would reduce the price to $7,500.00. He had already shown me an example of the gutter they used and how it was installed. He agreed with the type of installation we currently had except that he recommended two additional downspouts. It all sounded reasonable and the sample seemed very solid. It also came with a lifetime no-clog guarantee. I was pleased and asked him for a written estimate. That's when the hard sell started. He said he could not give me a written estimate unless I was ready to sign a contract right then! In addition, if I was not ready to sign immediately I would loose all the discounts. These types of hard sell tactics are effective but untrue (the discounts always reappear if you agree to sign later on) and in my opinion, unethical. When I told him I wanted to get other estimates, he grabbed up the paper with his figures on it and would not let me make a copy. He even made me promise not to discuss the price I would pay with my of my neighbors. Before he left he did agree to send me an estimate by email. Several days and several calls to his business later it was clear no estimate would be coming.

By this time you should be seeing the red flags that I saw.

A few days later I got a call fro Taylor Construction. A lady there said that they had a sister company, Southern Window and Siding that was newer, smaller and had lower overhead. She said they should be able to do the job for less. I agreed to an appointment.

It turns out that this is simply ""step two"" of their sales strategy, aimed at customers who don't bite at first. I later found out that Southern Window and Siding Co. is at the same address as Taylor Construction. However, this salesman said he had no information from the first salesman. Thus he started by re-measuring our house and interestingly got 188 ft. on the first try. After his sales pitch and all included discounts (that amazingly were still available to us), he presented me with a new price of $4897.00.

From over $9000 to $7,500 to $4897. Wow! Silly me, I went for it. I signed the contract. The salesman collected $1616.00 from me right then, 30% of the total cost. He told me I had three days to change my mind and get a full refund. He said the company was busy and that it would be 2-3 weeks before work could be started and I said that was ok.

Then the wait started. Nearing the two week date I called Southern/Taylor and asked about a start date. I was told that the agreement was 2-3 weeks and that I needed to wait. The contract was signed on May 8th. May 29th was three weeks. On or about May 27th I called the office and said that I was told 2-3 weeks and it was now almost three weeks and I didn't even have a start date. I asked to speak with a manager and was told that none were available. I made other calls to the company, was told the management staff were in a meeting, called a number of a manager on an information sheet that came with the contract paperwork...he answered and said he didn't know how I got his number and transferred me to another number where I had to leave a voice message. In other words, I was getting the old run around.

On May 28th I received a call from Mr. Pete Sacheli, General Sales Manager for Southern Window etc. He told me that it would still be 3-4 weeks and again, would not provide me with a start date. From 2-3 weeks to 5-7 weeks and no end in sight. I said I was tired of delays and he said that per contract I would forfeit my $1616.00 deposit if I cancelled. I told him I thought that his company was in breach of the oral contract to start within 2-3 weeks of the contract signing.

A couple days ago we got an estimate from another company, same basic type gutter, same guarantee: $2949.00.

You judge.

David R.

I don't like this place. No thanks.
I will go somewhere more friendly and has better employees.

Carmen H.

I would not recommend this company to my worst enemy. We should have read the Yelp reviews before we agreed to have them install the gutter guard system on our home. First of all when they finally came to install the gutter guards it was one person to do the installation when we were promised a crew. The gutter guard system was not installed properly. If there is a bad storm with heavy rain, there is a leak in our home because the gutter system can't handle it. Called numerous times to get issue resolved and they want us to pay for repair. Long story short they don't stand behind their product. DO NOT USE Taylor Construction!!!!