Tarrant Roofing

Donna B.

2.5 stars, for now. Our experience with Tarrant Roofing is ongoing and mixed. They had done some spot repairs about 18 months ago that seemed good, but our 30+ year old roof needed replacing entirely so we chose them.
I hope and have to assume they're doing a good job with the actual work of roofing. They worked with USAA, our insurer, to file a claim that covers the job. We pay the deductible and USAA has been extremely generous with what it's funding. 100% of a $100,000+ claim is going to Tarrant. We have a large roofline and are replacing a metal roof, which is more costly than traditional shingles.
It took months for the materials to arrive, and once work began the crews quickly stripped the old metal tiles. I stayed out of the way since lots of debris was coming off the roof.
After a few rows of the new metal shingles were up I realized they were not the ones we selected. They're a completely different color than we chose and clash with the new exterior paint and gutters we added only 7 months ago. It totally changes the look of our house for the worse. They ascribe the error to a miscommunication involving us, the supplier who sent us samples, and their rep. In my opinion, once we both sent a photo and handed the rep the physical sample of what we wanted, it was on them to ensure it was what they ordered--they're the roofing professionals, not us.
To save themselves a lot of money, Tarrant has offered to repaint our house and we've opted to accept this course of action to keep from leaving our roof unshingled for months to come while the proper shingles were ordered. I appreciate that they've offered solutions. Now we're going through choosing a new color and having more contractors on site for longer periods, all for an outcome that I'm incredibly disappointed with. We had spent a lot of energy, time, and money last year to make the color choices with our painting and gutter contractors to get our house looking really good, and this one error has changed it all.
I can only hope the installation at least is solid and protects our home for decades to come--and that whenever we sell that buyers don't find the new roof and paint colors off-putting.
The reps have always spoken with us professionally so we have no complaints about personal interactions.

Soulman S.

violently aggressive sales force. banging on doors and multiple door bell rings followed by more super aggressive banging with tools on door.
i was on an important business call working from home and they woke up my wife who is horribly ill.
how would this ever get a customer ????

Richard B.

Will did a great job explaining the process. He was on top of everything. He fixed some issues I had without hesitation. overall Tarrant Roofing is a great Roofing Company. I recommend them highly.

Brett S.

I have a 2 year old roof on my house and have now had no less than 5 leaks. When you call they tell you the warranty department will get back with you and every time it has taken no less than 3 calls to get someone to call you back. I am now on 1 week in on 2 current leaks on the roof. This is if you can get the office to answer the phone rather than their answering service that can only pass a message along. My next step is to just go to their office to speak with someone.

Terry K.

I do not own a home, I do not own a roof. I get calls from this company weekly asking if I would be interested in a quote to replace my nonexistent roof. I have asked to be removed from their list, unsubscribed, etc. I got another call this morning. This has been going on for the better part of 3 years.

Ruby G.

great job, great service. For the first time in the 32 years we have lived here, our patio room roof does not leak! Robert Neumann & Elijah Wages knew exactly what was needed unlike 2 other roofing companies in the past. Our dryer vent cover was not correct which was causing it to clog at the roof & heat up. Robert replaced it with the correct one. Now it works perfectly. We are very happy with the entire roof & gutters. They showed us the roofing before it was put on. It was the material they promised from the company promised, which was a good value. Our fence was repaired & looks like new. Robert or Elijah supervised the entire job to be sure everything was done correctly. Robert worked well with the insurance company & got all of the coverage we were entitled to. I would recommend Tarrant Roofing, especially Robert Neumann & Elijah Wages in Dallas county.

Kevin N.

Was not able to get to the door on time. The contractor rang my door bell and activated the Ring camera system. I watched the video later as he spat in front of my door and hung up his ad on the door knob. Do not spit onto people's property. Especially your potential customer's. Have this all on footage.

Van R.

Awesome job. Trey with Tarrant Roofing was able to get things done with my insurance company that no other roofing comany was able do. Trey was also able to get siding issues taken care of before gutters when back on. Super job all the way around. I would highly recommand Tarrant Roofing to anyone.

T H.

I am noticing that this company is having a lot of RECENT bad reviews online and complaints with the BBB....BE AWARE..... PLEASE STAY AWAY FROM THIS COMPANY!!!! do not use this company. They have gotten paid over $$$ 24K dollars to replace the roof on my home!!! however this company did not properly seal the dryer vent to the vent cap correctly which poses a fire hazard and threat AS WELL AS THEY ARE NOT TAKING OWERNSHIP for their lack of craftsmanship...as they did not fix my exhaust to the vent-a-hood properly and they will not come back and make it right. Mr. Edgar Gonzalez Sr. is EVEN BEING very ADAMANT with telling me that I am responsible for the damages that his crew made to the vent-a-hood when, in actuality, it was their lack of craftsmanship and workmanship with incorrectly connecting the exhaust vent pipe and the cap...now I am stuck with a disconnected open pipe in my attic, and at risk for a grease fire due to half of the grease and half of the heat is going into my attic and the other half is going into the pipe; not to mention...rodents and other creatures having direct access to my home. I disagree with having to pay this company any more monies and have asked Amanda, Malcolm, and Marino Cerventes to have a manager or someone over Mr. Edgar Gonzalez Sr. and over Hector Flores to contact me back; I was assured that someone would call me back, but to this date...I have yet to have a return phone call from a manager or any individual to take full ownership for this company's lack of craftsmanship and make their wrongs right. SAD, Sad, sad professionalism and a very unethical company.
UPDATE: After I posted my initial review on 07/25/2023, I received a phone call the next day on 07/26/2023 from Mr. Hector Flores stating that he was coming by THE SAME day to complete the errors that they did not complete correctly to my dryer vent. I shared with Mr. Flores, that same day calls and expectations to show up are not good for me, because I have other appointments scheduled. We set an appointment for this Friday, 07/28/2023 @ 11am; I also asked Mr. Flores about repairing the vent-a-hood/capping the pipe off and he shared with me that whatever was wrong, he was willing to look at them on the date he comes out and complete the job and make the wrong issues right for me. Fast forward to today, Friday, 07/28/2023 at 11 am...Hector Flores does NOT show up...he sends over his 21 year old son who brings with him a used bent up part that has 4 drilled holes on EACH corner of the part. His son is very unprofessional, rude, arrogant, and was unwilling to even look at and address the open vent-a-hood component. I explained that his father (Hector Flores) shared with me that he was going to look at both components and not only one. The son gave me Hector's phone number and when I called Mr. Hector Flores, he stated he had to talk with Mr. Edgar Gonzalez. When I shared with Mr. Flores that he was the one who completed the work and he gave me his word on that previous Wednesday that he was going to come over and fix whatever was not correct...Mr. Flores would not give an explanation. About an hour later, Edgar Gonzalez called me and continued to obfuscate the TRUTH and the TRUE issue at hand...which is subcontracting out below par craftsmanship in Tarrant Roofing LLC work, service, and products and still refusing to acknowledge the wrongs and fix the errors.

Jake M.

Called me multiple times a week for 6 months attempting to sell me roofing services. You would think they would eventually stop calling.