Tarrant Roofing - Fort Worth

Paul T.

I would give them zero stars but that doesn't seem to be possible. Tarrant Roofing & Siding installed 33 replacement windows for me 1 year ago; unfortunately all but two of them on the 1st floor of my home were not code complaint (they needed to be tempered glass and they weren't, so the code official 'red-tagged' my home). One year on, half of the non-compliant windows have been replaced and I cannot get a straight answer from anyone at this company about the schedule for replacing the remainder.
Every call I make is answered by a different person and you are put through the 'third-degree' regarding what it is you want to discuss. The principals of the company are impossible to reach, as each time I ask to speak to one of them (by name) they are either a) out of the office, b) in a meeting, or, c) in training all day. The turn-over of personnel at this company is virtually unbelievable; supervisors that were with them one day are not there a week latter.
All in all, this has been the most frustrating experience I have ever had with a home improvement contractor. They screwed-up the initial order by ordering non-tempered glass and they seem to be disinterested in making good on their error.
If you do use them I suggest holding back a substantial amount of the contract value until such time as the local authority having jurisdiction accepts their product: just to be safe, have the contract language address this issue.

Espe Martinez D.

Purchased a new home last week and just days before closing, a strong storm rolled through DFW bringing hail and tornadoes. Tarrant Roofing was recommended to me by my realtor and they were able to come out the very next day to Decatur to inspect our roof before we signed closing paperwork. Miles was great, responsive, and thorough. Pictures of the roof were sent immediately upon inspection. I'd choose them for any roofing needs in the future.

Rick H.

I have not had work done by this company, nor will I -ever. I'm writing to express my my anger with them for repeatedly sending their sales people to my door. I've had at least 8 of them ring my doorbell over the past 2 years. I have TWO No Solicitation sighs, but that doesn't stop them. I've called the office to complain but that didn't seem to deter them. Again today another one shows up "" I respect your no solicitation sign but I want to offer you a free roof inspection"". If you respected the sign you wouldn't be at my door.... Please just stay away.

Alexander R.

We had a large insurance claim that we contracted Tarrant Roofing for after an excellent sales pitch from one of their project managers after our ranch was pummeled by a hailstorm this spring. This was the last ""excellent"" anything we got from Tarrant Roofing, as the next 7 months have been spent dealing with so many issues I could write a book about it. I will save the reader time by saying many false promises were made, and most of the installations (from tin roofs on multiple buildings to painting multiple buildings) were of such poor workmanship that crews had to come back sometimes 3-4 times before issues were resolved. Many of these issues I just had to make peace with not being right... for example after complaining about large gaps between the tin on a 100 x 100 metal building I was told that to fix that they would have to take everything down and redo it and that they wouldn't do that; this building actually looked better after the hail damage than after the repair!
What was originally supposed to take a few months took 8... While I understand supply chain issues most of the delays were due to poor scheduling and fore site as well as many cancelled appointments that had to be rescheduled (not to mention having to come back dozens of times to correct errors on installs). Our project manager communicated well at the beginning but that fell off fast when things began dragging on, and was cought lying multiple times over scheduling issues and appointments (in their defense to cover for their subs incompetence).
Overall I would say craftsmanship was below average, customer service poor, and I am more than disappointed with the final product. This was no small claim, in the neighborhood of 1/4 million. I try not to live with regrets but its pretty hard with this one... hopefully I can steer someone else clear of making the same mistake I did of choosing Tarrant Roofing.

B J.

There are pros and cons to these guys.

In the pros category-

Salesmen are professional and they work closely with your insurance company.

They will also help with any disputes via your insurance

Cost is middle of the road based on standard work

They are turn-key in that you can get gutters, roof, metal tops all in one place

Now the cons-
Guys don't show up when they say they will

Metal work is not good. Guys destroyed my siding and left it exposed to the weather

They don't clean up (metal guys) and leave sharp pieces of metal all over the place

They are slow to respond once they have their money

I don't know that I wouldn't recommend them; but I will tell you to hold onto the final payment until you are 100% satisfied

Tracy M.

This company is a local storm chaser. I was lied to about what they would do about ordering the WRONG size storage building. They even agreed that the building was incorrect and would fix the problem. The company brought the cheapest building, smaller the what I had. If my dog house needed a roof I would go somewhere else. Would not return my calls and would not meet me when they scheduled a meeting, maybe three days later show up.
NOT a roofing company I would use or recommend

Josh D.

Amazing place to get your Roof completed! They do right by the customer 100% of the time and honest on their findings, great leadership as well...

Ivan G.

Tried to leave on good terms, took things personal when I mentioned I was offered a position at a different company. Owes me about 9k in wages from jobs I've provided. Highly disappointed by the actions taken, threatened to take things to state when I requested my funds. Despite me doing the right thing & mentioning to them that I'd recommend changing passwords because anyone who previously worked there could take data. Instead of being told thank you I was told to kick rocks.

Jbrn35 L.

I'm only providing one star because it will not allow zero stars. Beware of this company. Not forthright and upfront with prices. No follow up with complaint garage door is wrong. Plot. But sure they will have a strategic response for it. Read the BBB and believe it. I would not refer this company to anyone! And I mean ANYONE!

B N.

Absolute waste of time. I spent hours with the residential sales manager who NEVER initiated a single call to me and lied about that when I would call him after waiting weeks for a call back. This happened over months. I had over 40K worth of damage and had the $ from insurance. Apparently, that wasn't enough to keep their interest. I finally gave up trying to give them my business.