Tarrant Roofing - Fort Worth

Bd M.

Bad at following directions. Our house had a no soliciting sign. They still knocked loudly on our door. Here is the attention you asked for.

Mike B.

I was told they would reimburse me for a new tire because they left nails everywhere and one got in my tire. Submitted the receipt and they would not honor it. Liars. Do not trust this company

Red B.

Tarrant Roofing did an excellent job. Started with a free roof inspection which showed the recent hail storms damage, Derek and Matthew were there every step of the way as we filed my insurance claim, and made sure that everything was accounted for and included. They worked with me to meet my timing and the cleanup around the home was thorough and left the yard in good condition. Would highly recommend considering Tarrant Roofing and companies in your review of contractors.

Stephanie S.

The process could not have gone any better! Our salesperson (Kelly Johnson) was also our Project Manager. It was a one-stop-shop with Kelly and she was amazing. Her communication skills were excellent. She took care of the insurance details, starting with meeting with our insurance adjuster at my house to initiate the claim. Everything was explained clearly to us and went according to plan. The crew was professional, put tarps on my grass, and cleaned up afterwards. Kelly came to our house throughout the one-day installation to check on things and then the next day for a final inspection.

I highly recommend Tarrant Roofing, and particularly Kelly Johnson.

Justin T.

Highly, unprofessional Tarrant Roofing did work around my apartment complex. Leaving a mess in work areas, not taking responsibility for their contractors or employees messes. Employees even left a mess on my patio after asking them not to take breaks under my patio.

As a resident of the complex we were told any roofing nails that damage our tires we would receive reimbursement for. After submitting the required documents Lori from Tarrant roofing stated I would only receive half the reimbursement for my tire due to the work around the complex being completed a week prior on 9.20.2023. However, as stated to Lori and her team their job site trailer was left in the complex along with materials and fencing were not removed from the complex until 10.5.2023.

Even after Lori admitted to their job site not being cleaned up until 10.5.2023 as well as myself providing pictures. Lori still refuses to reimburse myself for the damage from tire.

I truly hope going forward that any business this organization gets they take full accountability for whether residential or commercial. However, as a business owner and future homeowner I will never use Tarrant Roofing.

Megan C.

I truly cannot say enough good things about my experience with Tarrant Roofing and specifically Brett. This review will be long, but bare with me because the whole back story really shows the true commitment and expertise of this company.
I will try to make a long story short, but I met Brett when I called Tarrant Roofing to give me a second opinion on my roof. I was having a leak that was damaging the garage ceiling and needed to get it fixed ASAP. I started by calling my home warranty company (silly, I know, but I am a first time homeowner) and the company they sent out was good, but not great. I got what I thought was an insanely high quote from them and decided I needed a second opinion. In comes Brett, he was extremely thorough. He was at my my house for 2 hours looking at everything and taking pictures. He advised me that I had enough damage that could potentially warrant a new roof. I was considering filing a claim with my homeowners insurance company and Brett walked me through the whole process, what to expect, the timeline of events, etc. He even talked to the insurance agent on my behalf to make sure they had all the correct information. Fast forward to when the adjuster finally came out. Brett was here for the entire inspection and even said he wanted to come when the insurance agency third party roof people came out to take their pictures. Well, little did Brett or I know what an ordeal replacing my roof would be. I went back and forth with my insurance for a solid 8 weeks (had to file a complaint with TDI, it was a total nightmare) and during the entire time, Brett stayed in contact with me and asked for updates. I never felt like I was dealing with this on my own and he followed up with me consistently to check on the progress. He also gave me advice when I asked for it and made sure I had all my options in front of me so I could make an informed decision. He never pressured me or tried to upsell me at all. Finally came to a resolution with the insurance company and then we hit another snag. I live in a duplex and my HOA said the roof had to match and that it needed to look uniform on the entire building. UGH. But Brett was very patient and came up with every scenario he could think of to get this to work. A few more weeks later, I finally have a new roof and my garage ceiling looks better than it did when I moved in, all thanks to Tarrant Roofing. My whole experience was nothing short of incredible and I highly recommend using them for all your roofing needs. Great employees, great customer service, fantastic end results!

Paul T.

I would give them zero stars but that doesn't seem to be possible. Tarrant Roofing & Siding installed 33 replacement windows for me 1 year ago; unfortunately all but two of them on the 1st floor of my home were not code complaint (they needed to be tempered glass and they weren't, so the code official 'red-tagged' my home). One year on, half of the non-compliant windows have been replaced and I cannot get a straight answer from anyone at this company about the schedule for replacing the remainder.
Every call I make is answered by a different person and you are put through the 'third-degree' regarding what it is you want to discuss. The principals of the company are impossible to reach, as each time I ask to speak to one of them (by name) they are either a) out of the office, b) in a meeting, or, c) in training all day. The turn-over of personnel at this company is virtually unbelievable; supervisors that were with them one day are not there a week latter.
All in all, this has been the most frustrating experience I have ever had with a home improvement contractor. They screwed-up the initial order by ordering non-tempered glass and they seem to be disinterested in making good on their error.
If you do use them I suggest holding back a substantial amount of the contract value until such time as the local authority having jurisdiction accepts their product: just to be safe, have the contract language address this issue.

Espe Martinez D.

Purchased a new home last week and just days before closing, a strong storm rolled through DFW bringing hail and tornadoes. Tarrant Roofing was recommended to me by my realtor and they were able to come out the very next day to Decatur to inspect our roof before we signed closing paperwork. Miles was great, responsive, and thorough. Pictures of the roof were sent immediately upon inspection. I'd choose them for any roofing needs in the future.

Rick H.

I have not had work done by this company, nor will I -ever. I'm writing to express my my anger with them for repeatedly sending their sales people to my door. I've had at least 8 of them ring my doorbell over the past 2 years. I have TWO No Solicitation sighs, but that doesn't stop them. I've called the office to complain but that didn't seem to deter them. Again today another one shows up "" I respect your no solicitation sign but I want to offer you a free roof inspection"". If you respected the sign you wouldn't be at my door.... Please just stay away.

Alexander R.

We had a large insurance claim that we contracted Tarrant Roofing for after an excellent sales pitch from one of their project managers after our ranch was pummeled by a hailstorm this spring. This was the last ""excellent"" anything we got from Tarrant Roofing, as the next 7 months have been spent dealing with so many issues I could write a book about it. I will save the reader time by saying many false promises were made, and most of the installations (from tin roofs on multiple buildings to painting multiple buildings) were of such poor workmanship that crews had to come back sometimes 3-4 times before issues were resolved. Many of these issues I just had to make peace with not being right... for example after complaining about large gaps between the tin on a 100 x 100 metal building I was told that to fix that they would have to take everything down and redo it and that they wouldn't do that; this building actually looked better after the hail damage than after the repair!
What was originally supposed to take a few months took 8... While I understand supply chain issues most of the delays were due to poor scheduling and fore site as well as many cancelled appointments that had to be rescheduled (not to mention having to come back dozens of times to correct errors on installs). Our project manager communicated well at the beginning but that fell off fast when things began dragging on, and was cought lying multiple times over scheduling issues and appointments (in their defense to cover for their subs incompetence).
Overall I would say craftsmanship was below average, customer service poor, and I am more than disappointed with the final product. This was no small claim, in the neighborhood of 1/4 million. I try not to live with regrets but its pretty hard with this one... hopefully I can steer someone else clear of making the same mistake I did of choosing Tarrant Roofing.