Synergy Home Improvements

Duane K.

I contracted Synergy in late 2018 for my 11.4kW ground-mounted system. In June of 2022, the inverter died. I caught the issue via the monitoring app within a couple of days, and contacted Synergy. They provided some initial support to submit the warranty claim to the inverter manufacturer, but since then they've been hands off. While they are not directly responsible for the failed inverter, their support since the initial filing of the claim has been abysmal. They need to take more ownership of their warranty claims. At this point, in addition to the over $40K that I paid for my system, I'm now out approximately another $2K and counting. There are so many ways Synergy could mitigate the losses to their existing customers, but they chose instead to focus on new installations.

In addition, the initial installation left me scratching my head. I was assured that Synergy would have a site project manager onsite during the construction. Much to my chagrin, they completely subcontracted out the construction to another company, who showed up in their own vehicles. No Synergy PM onsite, I think I saw him once during the 3 day process. Had I known ahead of time that Synergy was only a middle-man, I could have saved significantly. Their hands-off approach from the time they win the contract and hand it over to their subcontractor is disappointing.

Overall, I would NOT recommend going with Synergy. Find another company that cares, and does not charge you a markup for just subcontracting out the work they should be performing.

-Duane K
Newcastle, CA

Paul C.

It took this company over five months to finally get our Enphase monitoring system set up! Now that we have a monitoring system. We can see that our system tripped the circuit breakers back in March! The system has not been producing power since then. Their incompetence has cost us money. Now the system is offline again after only a few hours. We reset the system and it is showing a red light again. DO NOT USE THIS COMPANY!

PLEASE SEND SOMEONE OUT TO FIX THIS ASAP!

Joseph D.

A salesman came by offering solar, I told him to give me his pitch and I'm glad I did. It was a great rate on solar panel system for my house and the team at Synergy worked quickly and efficiently to set it up. Shea kept me updated regularly and answered any questions so I never felt in the dark about any part of the process at anytime.

I highly recommend them.

ChampionEagles G.

Synergy Home Improvement is committed to great customer service and quality i have ever experienced. The owners are some of the best people! Definitely recommend the peace of mind that you receive from working with Synergy.

Ruel M.

Love the service and customer service are very helpful. Solar monitor are great, and if something wrong with panel, they will fix right away. MY SOLAR agent , still able to contact and help me with some questions about the solar.

Donna W.

I had a great experience with Synergy. Greg B was referred to me by my brother. He was very helpful and educated me on everything I needed to know. The installation happened within 2 weeks and only took about 4 hours. I have since referred 3 of my friends from Church. Thank you Greg and Shea for making it easy to go solar.

Troy S.

Synergy installed a 5.7KWh PV system for us in August 2019. They were expanding business into the Modesto area and were doing it using a third-party company in the area. I do not know if this is the common practice of Synergy, but it did color our experience.

Synergy did not use their own installation crew, at least not the crew that did work for us. That crew (from NorCal Home Systems, I think?) was very good, completed the install in about 5 hours and did a very clean job. They also did several installs for Synergy in my neighborhood.

Post installation support is why Synergy only received 3 stars. They do not respond to customer contacts. Our SolarEdge inverter randomly stops reporting, but we can see it is still operational. SolarEdge says to contact our installer, Synergy doesn't respond. The communications card is probably the issue, but they won't acknowledge emails, phone calls, or even letters in the mail. We've given up on trying to get the card looked at/replaced/or the situation resolved.

So, price wise, they were middle of the pack on quotes, installation was well done (by the third party contractors) but Synergy themselves? They didn't really offer much as a value-added reseller.

Jeff S.

Think twice before you consider Synergy Home Improvement. Rick is a very knowledgeable salesman and also a part owner by the information he gave me, but the company is a mess. Once we signed the contract all communication broke down. After paying a large deposit we heard nothing for over a month. I then called the the company and had to push and guide them the rest of the way. I believe the install took over 3 months and about 20 to 30 calls or emails. Once complete, an inverter went out and we had to once again contact the organization multiple times to get it fixed. I have also been trying to reach Rick and customer service for about 3 weeks with no response. Not sure, but maybe they are going out of business. I plan on writing to the BBB as well.

Rick and Synergy, if you are reading this, please respond to my last inquiry sent multiple times over the last 3 weeks.

Steffnie M.

Please! Take this as a warning!! This company is realy nice when they are trying to close a deal... Once your solar is installed you will NEVER hear from them again!! If anything goes wrong good luck getting ahold of any one!! They won't call you back!! We have called 11 times now we have left numerous messages. They keep saying don't worry your sales rep will call u back... We are still waiting!! We should have gone with West Haven solar!!

Sangho B.

Roseville-based, employee-owned business. Rick is a terrific source of knowledge, and a stand-up guy. His pricing can't be beat and he gives you lots of tips on how to design the most cost-effective system.