Sure Roofing & Waterproofing

carolyn p.

I am ""sure"" that this is the roofing company for me. I searched all venues for recommendations and this was the only one Diamond Certified that I could find so I hired them. They were prompt in returning my call and scheduling. They did the work, were patient with my payments ( I had to wait a bit for my bank), finished the roof in stated time. on budget AND sent me pictures since I live out of the city. It looks great...actually fantastic. Nancy in the office was polite, answered all my questions and was very professional. AND not one complaint from my renters. So nice to have a company that lives up to it's obligations. Only problem is they are not in my area.

Ken Y.

Had an appointment so I took half a day off from work so I can meet with the estimator; however, received a call 30 minutes prior to the appointment and was told they can't make it out. Instead, was given a ""phone estimate""?, also was told I would receive a written estimate via email; which never happened. Hard to believe these guys are Diamond Certified, and I'm totally disappointed with this type of non-services. I will be happy and take my money elsewhere, but please do not waste my time. If you can't make the appointment, have the courtesy and at least call the day before so I didn't have to miss work.

Richard E.

Over the years I have worked with several contractors and Sure Roofing is as good as it gets:

- Pricing: they were not the cheapest bid, nor the most expensive, but the end result with the materials that they used was better than the highest bids that we received. All additions to the original contract were explained before hand and were reasonable. There were no surprises.

- On time: The roofing team showed up on the date promised and finished the job (including additions that I added) sooner than expected.

- Communication: From the time that we received the bid to the job completion, we received emails and phone calls to discuss status and any questions. The on site foreman, Si, notified us immediately if there was an issue or question about how to proceed. All throughout the project, Chris, the sales guy, called regularly to see if there was any issues. The one time an issue came up, it was resolved quickly and without problems.

- Quality of workmanship: as stated before the material used and the quality of the workmanship was better than bids that we had for 30%-40% more. All flashing and gutters used copper fittings and the chimneys are now encased in stainless steel with stainless steel flues. Since this building is in San Francisco, my neighbors buildings are right next to mine. Sure made sure that everything from the dutch gutters to the sides of the neighbors buildings were matching. The shingles used were the thickest, strongest available. There was even an old weather vane on my roof that they were able to salvage and reattach so that that it's working once again. I'm fairly certain that this roof will out last me.

- Relationship with neighbors: since we are all crammed very tight here in SF, during the project it was impossible not to have some debris fall onto my neighbors property. In addition parking being what it is in SF, usually this type of project would impact the neighborhood due to a need for debris boxes, construction trucks, etc. However, Sure hauled off all the debris every day and made sure that they cleaned both my property and my neighbors' property every day. Nothing was left at the end of the day and parking was not impacted.

Gregory M.

During the rain on March 13th our roof began to leak. My wife sent Sure Roofing an e-mail that afternoon. It was very responsive. The company sent a crew that Saturday, March 19th and patched the roof, which did not leak when it rained the next day. The following Wednesday, March 23d, a Sure roofing crew arrived and,with first rate efficiency and excellent workmenship, replaced our roof over the next three days. The workmen and foreman, Ismael, were competent, thorough and professional, as was the owner, Richard and his assistant, Chris. Sure Roofing is an outstanding company. We were fortunate to engage its services; which were, incidentally, reasonably priced.

Dan F.

They did a fantastic job on my roof. We had a leak in our kitchen ceiling...roof needed to be re-coated as it hadn't been done in 10 years. Chris came out, provided us a detailed proposal the same day! They were booked out several weeks but did us a huge favor and fit us in to the calendar. Richard the owner came out the first day which my wife really liked. The office staff was very thorough and communicative from start to finish. Their pricing was not on the high end nor on the low end...right in the middle, just where I like it. We used the Diamond Certified directory to find them, read all the reviews...and our experience was easy and seamless from start to finish, with great customer service from the entire team at Sure Roofing. Thanks a lot for helping us out when we were in a bind!

Shirley Y.

Sure Roofing replaced my roof in October 2010. My roof has a flat part and a pitched section in the front. They replaced the flat area with torch down bitumen. The pitched area has tiles but there is a small flat section in front of the tiles, which they also put torch down bitumen. It is the front section that has been having problems. It turns out Sure Roofing did not torch down all of the bitumen but just slipped a section of the bitumen under the first row of tiles (Another roofer pointed out the problem to me). This has allowed moisture to become trapped between the bitumen and the roof causing mildew to appear in my living room ceiling. I contacted the company and they sent out one of their men, David. At first, David tried to disclaim responsibility for the problem but when I pointed out they did not seal the bitumen under the tiles, he took photos and said he would talk to his boss and they would call me. Three days pass and not a word from them so I call the office. The receptionist tells me David didn't say anything and she would confer with him and get back to me. Needless to say no phone call from them. The following week, I call again and she tells me she hasn't spoken to the owner but once she does, she will call me. Since then I've called two more times with the same excuses. After reading some of the yelp reviews, I now realize this company is not going to respond unless I take them to court. My contract states I have a 5 year labor warranty. It is unfortunate the company does not stand behind their work. For them to rectify this situation would cost them less than $2,000. I would tell anyone who is thinking of using them to BEWARE. If you have any problems after the work is done, you will have to call out another roofing company to deal with it. I will be filing a complaint with the Better Business Bureau, as well as the California License Bureau. And, I will be taking them to small claims court. Dealing with them has been disappointing and frustrating.

Siri A.

Richard and another gentleman came out to complete a bid on my roof deck. Richard was pretty aloof and wouldn't really talk to me while I was showing them the deck/problem areas but the other gentleman was pleasant and seemed knowledgable. 2 months later still no bid and no contact whatsoever.
Wouldn't recommend based on poor communication and professionalism.

E. Lynn D.

I did my homework-got 6 estimates-between Tar & Gravel and Torch Down roofs. We had SURE replace our gutters with copper ones last year and replace a top to our flower box overhang with a stainless steel top. They did a great job with that, so we had him submit a roof estimate next. He was the best bang for the buck and would do all the extras for us-new Facia board, copper downspout, venting in stainless or copper where needed. We gave a deposit a week before, and he wanted to schedule right away, but we had some conflicts, as well as a death in the family, which took precedence. I texted him with two dates and both were great for him. Asked him to pull the permit and schedule the inspector as well. He complied, let me know the crew would be out at 8am and they were right on time! Brought their own ""Port-a-Potty"", which I liked and found courteous and professional! Not fond of workmen traipsing around my home using the facilities unless absolutely necessary! We work from home, so it can disturb us, but we never refuse if it has to be that way.

The crew wasted NO time tearing off the old tar and gravel roof. The lead man, immediately let us know the underpayment was ""Perfect"" and would not need replacement, albeit they had the material if it needed to be with them. You always always have an ""unknown"" until exposed. They worked until the roof was off completely and then took a lunch break-only about 30 minutes too!

They used redwood for the Facia all around the front so it matched-it was needed -and did a great job lining it up, trimming, gluing and nailing. It is VERY secure! They finished the whole thing by the end of the day, and at the right stage, they inspector signed off on it all with his ""approval"" and we were given the original document at that time. So the City of Daly City said we are ""kosher"" now!

At the end of the day the owner, Richard Choy, came by and we gave him 1/2 of the remaining amount of the job, only because the copper downspout needs to be installed and the front edge of the new Facia board needs the metal edging sealed over, but I have to have our painter prime it before they can finish it, then they get the balance of what is owed.

So far, all has gone smoothly and I would hire or refer them again! Richard made some suggestions along the way since doing the work for us last year and he's been spot on so far! I anticipate this roof lasting for quite awhile with no issues.

You must always remember when doing a Torch Down Roof, someone NEEDS to be on the roof at all times with a fire extinguisher as it CAN start a fire, so you really want experienced folks doing your work. Several of the companies we interviewed were most professional and pleasant, but they were WAY more expensive! It IS good to compare apples to apples, drive and see other places they've done their work and even talk with an owner to see if they've had any ""problems"" with the roof since installation. We did this and heard no bad references.

So, in the long run, I would recommend SURE for your roof. I have learned to ""micromanage"" most vendors. ""Assume Nothing""! CALL them the day before to make sure they are coming at the time planned, have the permit, scheduled the inspection. Much is lost in communication when one ""assumes"" anything these days!

Cster X.

Don't waste your time calling these guys like we did. We asked if they did work in Concord. They said yes, and made an appointment to come and meet us for an estimate. They even suggested the date and time..... The day comes... and we wait... and we wait... and we wait.... we call them... no answer... an hour and a half after their suggested meeting time... we give up... three hours after the appointment time, Richard calls us, and immediately starts complaining about how far our house is, that it is going to take him an hour to get to us, and an hour for him to get home, and since it's so far the bid is going to be really high anyways... and he hangs up..... wow... really unprofessional.... don't waste your time

Kathryn B.

6 months later and I am still glad that we went with Sure Roofing. Everyone is impressed with our skylight. Did I say that it was made out of copper? It also has vents which I can open and close.