Sure Roofing & Waterproofing

Cynthia T.

We hired Sure Roofing to fix a faulty roof installed by another roofer. The old roof was a disaster. The entire Sure team was helpful, from Chris Testa, who quoted the job, to the owners. They identified the leaks left from the faulty roof and fixed the problem and laid a waterproofing layer that should last. Lucky for us they came in before the torrential winter storms and the roof held up. I wish we had hired them in the first place. Richard is the family patriarch and was on site many days to make sure the project proceeded smoothly.

Sally K.

Updated 2023
As you can see in the original review, we got our roof done by Sure Roofing in 2015. It's a flat roof. We were told they would level it so water would not pool. Water has been pooling since the first rain after the new roof. They came out and tried to raise it with a patch and we thought that solved the issue but it did not. A few years ago we discovered the roof was bubbling up all over with large air bubbles! The owner came out last year, looked at the roof for 30 seconds, told us it was fine and insisted nothing was wrong with the roof and refused to do anything. It also looks terrible. We now have to get a new roof from a different roofing company. We've been getting quotes and the competitors can't believe how Sure Roofing left our roof. I generally don't leave negative reviews for independently owned companies but they've refused to honor the quality their work and it's costing us a lot of time and money.

T T.

Recommended by a family friend who works in construction. It's been several years now since Sure Roofing installed our new roof. They were thorough in explaining their product and detailed with their work. The office was responsive with my questions. A minor issue came up months after the roof installation was complete and the company came back out and promptly addressed it without any hassle. Best of all, no more leaks!

Eric B.

Disappointed. We selected Sure Roofing, and decided that their high price was worth it, because we wanted everything to go smoothly and get done right. That didn't happen. The scheduling was a nightmare, in large part because the scaffolding people they subjected us to were maniacs (who ended up damaging our house). Once the job was done, there were about 8 nails poking though our inside wall from the roof outside. Obviously, their roofers made a mistake. We aksed them to fix it and, to our shock, they gave us a runaround, denying they had done anything wrong (I guess our house wasn't good enough for their nails) and refusing to stand by their work. After a lot of disucssion, they agreed to split the repair cost.

Wai C.

Serious communication problem within their own organization that disappoints. Their estimator came to give me with the price of a skylight 4×2 in area for $2000. then after I paid $1000 deposit , it ended up with the foreman shows up and tell me he can only do 4x1 skylight . at that time I had no choice but to continue. the quality of work is good but it beats my purpose of spending the money.

I grab my quotation and ask them to refund portion of the money because a good portion of the work is not done. they told me they did me a favor since they are so busy they no longer do skylights and that they normally charge $250 an hour so I got a very good deal even though I know they spent 4 hours total not including the time to fabricate the skylight.

what gets worse if that they told me I made the request to make the skylight smaller. WTF ?!

at the end they gave me $100 I almost felt like crying because they were so nice. guess what, that $100 got me to spend time to write this review.

they said they broke even . so look at the picture and you be the judge if they made money or not.

stay away from Sure Roofing !

Orest N.

Recently went with Sure Roofing for re-roofing my home in the Sunset. I couldn't be more pleased with the results. Getting things scheduled all the way through to having the work done was fast and painless. They were on-time, courteous, and did a great job. Would definitely recommend.

Jerry O.

Sure roofing just completed my roof job today. I must say that I had a great experience from the initial proposal to the end product. Luis and his crew were professional and very accommodating. They went above and beyond the original scope of work and totally exceeded my expectations. I would definitely refer them to friends and family. Now I'm set for a wet Winter!!!

carolyn p.

I am ""sure"" that this is the roofing company for me. I searched all venues for recommendations and this was the only one Diamond Certified that I could find so I hired them. They were prompt in returning my call and scheduling. They did the work, were patient with my payments ( I had to wait a bit for my bank), finished the roof in stated time. on budget AND sent me pictures since I live out of the city. It looks great...actually fantastic. Nancy in the office was polite, answered all my questions and was very professional. AND not one complaint from my renters. So nice to have a company that lives up to it's obligations. Only problem is they are not in my area.

Ken Y.

Had an appointment so I took half a day off from work so I can meet with the estimator; however, received a call 30 minutes prior to the appointment and was told they can't make it out. Instead, was given a ""phone estimate""?, also was told I would receive a written estimate via email; which never happened. Hard to believe these guys are Diamond Certified, and I'm totally disappointed with this type of non-services. I will be happy and take my money elsewhere, but please do not waste my time. If you can't make the appointment, have the courtesy and at least call the day before so I didn't have to miss work.

Richard E.

Over the years I have worked with several contractors and Sure Roofing is as good as it gets:

- Pricing: they were not the cheapest bid, nor the most expensive, but the end result with the materials that they used was better than the highest bids that we received. All additions to the original contract were explained before hand and were reasonable. There were no surprises.

- On time: The roofing team showed up on the date promised and finished the job (including additions that I added) sooner than expected.

- Communication: From the time that we received the bid to the job completion, we received emails and phone calls to discuss status and any questions. The on site foreman, Si, notified us immediately if there was an issue or question about how to proceed. All throughout the project, Chris, the sales guy, called regularly to see if there was any issues. The one time an issue came up, it was resolved quickly and without problems.

- Quality of workmanship: as stated before the material used and the quality of the workmanship was better than bids that we had for 30%-40% more. All flashing and gutters used copper fittings and the chimneys are now encased in stainless steel with stainless steel flues. Since this building is in San Francisco, my neighbors buildings are right next to mine. Sure made sure that everything from the dutch gutters to the sides of the neighbors buildings were matching. The shingles used were the thickest, strongest available. There was even an old weather vane on my roof that they were able to salvage and reattach so that that it's working once again. I'm fairly certain that this roof will out last me.

- Relationship with neighbors: since we are all crammed very tight here in SF, during the project it was impossible not to have some debris fall onto my neighbors property. In addition parking being what it is in SF, usually this type of project would impact the neighborhood due to a need for debris boxes, construction trucks, etc. However, Sure hauled off all the debris every day and made sure that they cleaned both my property and my neighbors' property every day. Nothing was left at the end of the day and parking was not impacted.