SunLux

wesley s.

I had a Sunlux system installed 2 years ago. During the initial design phase I asked for a system that produced 120% of the needs for my 3k sq ft home because I live in the desert and was planning a renovation for more sq footage. Gary Lupo and Mike Valencia were the designer and sales lead who recommended a 13kw system and assured me it was more than enough. Well from day 1 it was not. The 1st year in the house I had a $5k true up from SCE! I repeatedly called Sunlux, Gary and Mike and was told I needed to give it the full year because the system would make up for the overruns in the summer and it most certainly did not.

I have gone back and forth with Gary, Mike and their support team for the past year asking that they honor the platinum service guarantee since the system is not producing what I asked. I was told the system is producing 13kw and that's what it was designed for regardless of what I wanted. At this point Sunlux customer support turned it back over to Mike Valencia who has not responded to any emails or phone calls. I have replaced doors, added a whole house fan, more insulation all to try to make the system work and will still have a $3k true up this year. My only choice now is to add more panels myself since sunlux has no intent to honor their guarantee which will cost me significantly more than 2 years ago.

Do yourself a favor and go elsewhere. Sunlux is big on promises but terrible on delivery and execution of those promises. If you decide to use this company anyway, stay away from Gary Lupo and Mike Valencia, they are frauds.

Avin S.

Got solar installed through Sunlux with no issues and they even installed some consumption meters for me for free. Fast forward 6 years and my wife discovered a water stain on our ceiling. It's been a nightmare trying to deal with it and Sunlux has not helped.

The wife discovered the issue on May 13th. I called them on the following Monday, May 15th. They couldn't find my information so I forwarded them my contract. They said they lost it during a data migration. They took down my information and called me back 2 weeks later only after I followed up with them regarding status.

Two technicians came out on June 5th in the morning but WAS scheduled for the afternoon. I wasn't even notified, they just showed up at my door. They took our hose to the roof and started to look for the leak. They couldn't find any so they asked me to turn it up. I turned it to max which I think is 5 gallons per minute. They found a leak in one of my Ohagen vents and said that the leak was due to that vent and that they were not at fault. I went up to the attic where the other technician was and saw the leak with my own eyes but it leak was 15-20 feet away from where the ceiling stain was! I was speaking to Lorena saying that that leak is not the cause of the water damage. She said that it was and that I needed to hire a roofer. I asked her aren't you guys roofers? It says solar and roof contractors on your truck.

To find the leak, the panels needed to be removed. Sunlux came out July 3rd to remove them. Our roofer came July 6th to find and fixed the leak that day. Sunlux came back out July 21st to reinstall the solar. For some reason, they used one of the broken tiles I had lying around to replace another broken tile. I also noticed that there were 2 more broken tiles. The solar panels were put back but are not level. It doesn't affect productivity but that's not how it looked before they were taken off. And also the critter guard looks terrible as well. When we first got solar, they hired a company to install it and it looked great but now I think they are trying to install it themselves. I messaged Guillermo regarding these issues but have not heard anything other than that the critter guard clips are on backorder. The last I heard anything was on Aug 20th and as I write this review it's Sept 21st.

At this point, I'm at a loss for words, I lost my trust and faith in Sunlux. They did take responsibility for the roof penetration leak although still felt very reluctant. Guillermo even came out to see the roofers fix the leak and still questioned how it could leak and when he left still said he needed to look at some pictures first. Sunlux did eventually take responsibility but the ordeal caused a lot of stress and anxiety. They did cut the check for the amount we had to pay our roofer but the fact that they're not addressing my other issues is why I'm writing up this follow-up review. At this point, I probably rather not have them on my roof possibly breaking more tiles. I just hope that there aren't any broken tiles under the panels because I wasn't able to watch them put the panels back. But I'm guessing there is because I found some other broken tiles around the solar panels that they haven't said they will fix either. It's concerning that my concerns and issues were not addressed a whole 2 months after reinstallation and there was that rare tropical storm that happened about a month ago.

Sean L.

One of the worst company to deal with. Manager there is very meant and disrespectful .

Hasan K.

Biggest disappointment and damage that I ever seen!

I'd like to say this is the most honest review that I ever wrote, please please make sure to read through before you make your decision, unless you have money to waste.

They installed fully paid solar panels 3 years ago to our roof and our Roof started to leak from ceiling just under the solar panels. I called them to come and check it out. It took 2-3 months to someone to come and check.

Their own technician told me that roof underlayment is entirely dry, more than 25 years old and it's cracking around solar panel brackets, and he said that he tried to put roof leak sealant around them but he wasn't optimistic since he thought all the bracket are in the same state.

Then I asked him why did you even install the solar panels on the old roof without warning us at the first place! No answer, he told me to talk to company about it. I texted and emailed them many many times (more than 20 times at least) to get an answer for my question, they kept ignoring me, and never replied to my repair request.

I also requested from few local Roof companies to take a look at our roof and they all said the same thing, they shouldn't have installed the solar system without replacing underlayment, period.

I'm also attaching some photos to show you to damage.

At the end, I ended up contracting with roof company that they will remove all the panels and re-build the roof. We're talking about $30,000. (roof repair) + we'll see what is being also damaged once the solar panels are removed + interior damage (significant amount of drywalls needs to be removed including some kitchen cabinets).

TL:DR; if you want to save some money, you either not install any solar panels or go and find a company reputable and stays their warranty.

Quick Note: The wall water damage that you see coming from solar panels area, there are ceiling lights in the kitchen located just under the solar panels, when it rains water starts dripping from the lights first, then moves down to the walls since the angle of the roof and rafters guiding the water to come down to the side walls.

H G.

Had some problems with my battery any I emailed and called with no support. Not sure if the company is out of business.

Anne R.

Very challenging communication. Poor follow up. Inpatient service. Frustrating and easily avoidable delays

Michael C.

I have had solar panels that were installed by Sunlux for the last 4 years. I need to get my roof redone due to water leaks. I have been trying to get an estimate from Sunlux for the last few weeks to remove and then reinstall the panels, but communication is lacking. Someone did get back to me after a few days with a question about which panels I need to have moved. I got back to them then nothing from them for the last 10 days. If it was something minor I wouldn't care so much but I need to get this done before it rains again.

K S.

Kurtiss the crew lead was awesome and answered all my questions I had and walked me through the process of solar. He also did very well on the electrical. The roof lead Omar and his guys Ricardo & Alex on the other hand had done mediocre work. For 3 guys and licensed roofers I expected better work. There was a lot of debris left on roof, broken tiles exposing sheathing, solar panels not leveled and crooked. Glue and scratches on the solar panels themself. Expected better from sunlux.

UPDATE: Kurtiss came back out and fixed all the roof issues and everything is perfect. He even painted the old vent stacks flashings which he didn't have too but still did to make the roof look better.

Terry L.

I don't have the patience to wait anymore especially when they don't have common decency of replying. They were prompt when getting your business, but makes you wait when something needs to be repaired. We installed level 2 chargers from the start but never used it since we didn't have a EV at the time. Now that we got a EV and found out the charger doesn't work. Contacted service and they told me to ""register my ev cable?"" Is that even a valid question? Does any EV need to register their cable in order to use it to charge? We followed their instructions to test our friends' cable and still doesn't work at our house and used our cable at their house and it works.

First you have to wait 3-5 days for someone to be assigned to your case. Then the support only replies by email at best in 4 hours or 24 hours or right now more than 24 hours. If this is how I treat my customers, I'd lost all of them by now. To be fair, there are other staffs during the sales and installation that were great. But with this experience, there's no way I will recommend them to any of my friends.

I hope someone in the high position of the company sees this. This really would hurt your company in the long run. I'm just a nobody and wouldn't cost much damage by my complain, but I'm sure I'm not the only one. I actually liked your company before. Please don't let it change.

Roger H.

Sunlux.com is the worse installer of all. They been trying to fix one section of my roof leak for the last three months. They can't never get it fix. The whole team is incompetent of fixing the roof leak. The worse part is they won't lead me go to get my own roofer to fix it. I did that once on the other section of my roof and it fix, but they won't reimburse me. They said it's not their cause even though they are the one that replace my roof. I would give them a F. They are good at Fxxxing up stuff but can't get anything right. Just like when they install my LG batteries that it doesn't work. The worse part of all is when they remove the batteries, they created a surge into my house that damage all my equipments. They should not even get one star. They should get negative 10 stars.