Structured Foundation Repairs

Margaret L.

BEWARE !!!! This company is based in Euless, Tx.
They were hired to fix my foundation and gave me an estimate. I felt pressured by the Structural Analysist (J) who gave me the estimate to hire them before the cracks in my walls got any bigger. Their estimate was the cheaper of the 3 companies that I had contacted for an estimate - so I went with them.
I guess the Statement ""you get what you pay for"" is true. There were many miscalculations, miscommunications, confrontations, poor planning , and additional charges. I should have gone with one of the other foundation repair companies. By the time it was all said and done Structure Foundation Repairs ended up to be more expensive that the other 2 companies that I got estimates from.
I am not pleased with the work they did or with any thing about this Company.

Liz K.

Can't say I'm happy, or not happy. I spent A LOT of money (and then more when they came and did the work and needed more). I feel a bit violated from a cost/estimate standpoint. And not really happy with the end results without any recourse since we still have slopes and now big spaces between the foundation floor and house floor leaving big air pockets. They basically said they were done at Structured (and don't think they did a good job of managing expectations on this project).

Larry E.

i had residential repair work completed roughly 2 months ago. I'm splitting this between front/back of the house. i feel and can see the work was done very good but the front of the house have left me hanging. once you pay, they will not return any calls or help in any way. I have tried to get information but i get shut down every time. i have had all the post inspections but i get nothing from Structured after several calls. Please contact me. i just want my final report.

William C.

I engaged with an Engineer to have an analysis of my foundation relative to some cracks I observed. This resulted it me calling Structured to have them review the report and make recommendations. I was told the front of the house was sinking and needed to be lifted by Preston Marcom.

I observed the cracks getting much worse on the work day and reached out to Preston. He quickly responded with a generic excuse. I went to the crew leader. He just smiled and nodded. Preston went AWOL and the crew left.

I immediately got a phone call looking for the balance of the total of $11k. I told Roxanne I would pay when I received confirmation the work was completed. In my opinion she was terse, threatening and said Preston would call. He never did.

I scheduled my engineer to come out and review. He came the next day. The property had not been lifted. I then learned my relationship with the engineer was usurped by Structured in the contract I said so they could grade their own work.

Roxanne kept calling for money having no idea Preston, her coworker, hadn't called (her threat when I didn't pay immediately)

Eventually Van called. He explained that anything that occurs during the process is their discretion and that's in the contract. If I didn't want to pay he'd be happy to put a lien on the house. So at this point I've paid $11K, the foundation isn't lifted and I have larger cracks to fill. Think twice before using this company.

Amanda W.

We decided to continue to use this company because the former owners used them for adding pylons to the house for leveling. The work team was prompt. The foreman was good at communicating. The front half of our property had been marked for electrical and gas lines prior to crew arrival. The back half of the property did NOT. We called them a day in advance to let them know that the property had not been completely marked and they said it would be fine and they would continue. When the team arrived, we reminded them that not all the property had been marked appropriately for lines that lie underground. They said that they dig blindly all the time and it wouldn't be an issue. The team used a SHARP SHOOTER shovel to dig soil for excavation under the foundation. With the first dig of dirt, they clipped a gas line. This intern required emergency shut off and notification of a plumber as well as the city to come and evaluate this gas line. The foreman apologized multiple times and reassured us that the company would pay for the damages. He himself and several of the team members admitted that they messed up but the main office would take care of all of it. Our plumber pulled them aside and told them that they should know better, and not to use that equipment when exposing, especially when digging blind.
We reached out to the office and spoke with Austin. Up until this point the office staff had been very cordial. When we explained to Austin the situation, everything changed. He then scoffed that we were going to bring up the contract. He said they would give us $200 voucher to cover expenses but ultimately it was not their problem. They stated that damages occur when lifting a house, which was understood. We read the contract Verbatim to them, and stated that this did not happen during the act of lifting, but during exposure. Therefore, they are responsible for the damages, especially when they did not have the property marked and were digging blindly. We were then told that if we wanted to go any further, we would need to get a lawyer and bring them to court because they would not help us out. We explained this response to the foreman, and he apologized many times, and said that it was terrible business. That they made a mistake, and that they should be covering the cost of it. He apologized for the rudeness and lack of responsibility coming from the managing office.
We spoke several times with the office pleading with them. They once again stated that we would have to have a lawyer to come to any agreement. This mistake during excavation cost us $3000. Then we still had our $9000 bill.
Mistakes happen, but taking responsibility and ownership of one's mistakes sets businesses apart. This company will not do that. They have insurance for a reason, but refuse to use it when they cause customer property damage outside of the legal binding contract. I would not recommend this company.

Robert E.

Parker and Greg did an assessment of my home. They said my home looks great and recommended we don't do any work. We appreciated the honesty. They'll be our first call if we need foundation work in the future.

jim d.

Very good company to use for these type of home repairs. They came highly
recommended by my real estate agent. They were early every time they were scheduled to bid the job, do the work and finalize all the paperwork. The people they used to do the plumbing tests and the engineering tests were very good also.
Everything went very smoothly. The were very responsive to phone calls,
answered the phone and returned calls promptly. All the work was explained very well and I knew what to expect with the work. They cleaned up very well after the work was completed. The contract was straightforward and explained to me before the work was done. Very happy with this company, their professionalism and their high quality workmanship.

Brad G.

Be very careful in hiring this company!!! We hired Structured to do our roof after having success with the foundation side of the company and regret it! Sales was very deceptive on ""BEST PRACTICE"", codes, pricing, telling us they would work with insurance for hidden damages, reflash the chimney & skylight and make it look better than before. They were by no means the cheapest and we chose them because we felt it would be done right, and never have problem with a reputable company. The day of install and half our roof already torn off, we start to find out just who we are dealing with. The salesman showed up 2 hours after the crew, and I was told he forgot something on the charges and needs add roughly $300 extra for removal of felt underlayment. This is after a sales contract had already been signed by both parties, and his initial inspection he pointed out to me that there were 2 layers of felt underlayment needing to be removed. I asked several times about the cost to replace decking and it would have to go through insurance to recover the cost, and was finally told when all of it was done a specific price and how many sheets were used. We then received an invoice almost double that amount in an email stating that they would in fact not work with our insurance company, as now somehow have a cash deal. I called them out on this and they finally decided to contact our insurance company, and they reduced the charges excluding the removal of felt and the correct amount quoted for 9 sheets of decking that was replaced.

All of the turbine vents and box vents were installed in wrong locations and had to be fixed taking multiple phone calls to get this done as the crew was packing to leave, and no one from the company was even here to oversee the job. It was admitted that they shouldn't have booked another job the same day that took our salespersons attention and left our job unsupervised. Damages were done to our gas furnace vent through the roof, somehow it was broken or cut off at roof level, and one of the 90s in the pipe was broken due to the weight of the double walled pipe! They have now denied any liability for this unless we can show proof that they did it, after being told that it would be made a priority and get it take care of immediately. Most people do not walk around taking video footage and pictures while a job is being performed, you trust the company to do the right thing, especially a reputable company!

Skylight was installed wrong with flashing so high it caused a gap down the right side of the skylight allowing our AC/Heat to escape, and hornets coming in our home. Their original contractor refused to come back and fix this and they had to hire a skylight company to fix this, who told me the job was done so poorly that it would have definitely ended up leaking! That's great news from someone that Structured hired to fix their mistake! There were also row of shingles nailed so tightly together and crooked that the corners were pushed up like tee pees on the ends of the shingles and took 3 different sets of eyes from their crew to finally get that taken care of. The aluminum softit and fascia repairs that they hired a handyman to do look like I did it myself. We were told it would look great and a rep from Structured has stated she would want someones head on a spike if it were her home.

They have denied accountability for the damages done to the counter flashing on our chimney as well, that we paid to have redone last year and was perfect looked great, and now has been beat on several times and covered by a fresh coat of paint trying to hide it, and saying it wasn't part of the job and they never touched it. This after having shown them pictures of before and after, stating it was clearly damaged and had tool marks from their crew trying to put it back in shape, and then coming back damaging it further. Never thought I would need video evidence of damages to prove that it was done by them. No one has touched any of these things besides them, like we damaged our home to make them look bad, the whole argument is ridiculous!

Mike C.

Extremely disappointed with the original results for over $10,000.00. Sloppy concrete work. All disturbed landscape was left a mess. Nothing was returned to what it was like prior to Structured Foundation started. Stones and dirt in the pool, concrete splatter over the patio and outside furniture. Concrete patches where ALL uneven and the gravel topping was extremely uneven. Even though we were told we would hardly notice. So after a few calls with no return calls we finally talked to them about the results. And with in a few days the entire team we back to fix the mess. They did break up and remove all of the concrete patches and installed new ones. The new ones were as previously noted they would be. We were happy with the new results even if it took some time to get it corrected. Most of the landscape was also corrected, however, there is or was still concrete splatter around the deck and furniture. We were pretty happy with the results for the most part, except for the time for all the correcting. The pad for one of the condensers is still uneven.
Now several weeks latter when we tried to turn on the sprinkle system, it would not work. And after several calls we are being told that we were told up front it was our responsibility. Which it was never mentioned. Because if it was I would have found someone else to do the work. And today I was told that the boss of the first guy would call. I am not holding my breath. If this situation does get resolved I will make note of it here. If not well I will recommend to anyone that will listen to my final thoughts.
Still waiting guys. Any comments from them on this review other than what I wrote is a total fabrication. Good luck

Roxanne T.

It's our first time having a repair on our foundation and we had a lot of questions. Jeff, who came in for the initial estimate was patient with me asking questions about the process, and the fact that work crew were insured was a plus. Raoul and his crew came on the appointed day and on time (September 2). They were very hardworking, professional, and easy to work with. While they did have to dig up the garden, they were very careful to replace the soil, shrubs, and plants back into the ground. I can tell they care about their work because they cleaned up after they were finished and sprayed with water to clean the area. They checked the sprinklers to make sure they worked properly, and they even did a small concrete touch up in my drive way. This is a very professional crew, I highly recommend them!