Storm Roofing

James S.

We replaced our shingle roof with a metal one. Unfortunately, we chose Storm roofing. Because they don't pre-drill holes with a template, they left thousands of rust spots from metal shavings on the roof, even after we forced them to clean them up 3 weeks after the install. They kept referring to the protective coating on the panels as a sacrificial layer designed to be melted by hot metal. These rust spots from poor workmanship void the manufacturer's warranty, and Storm's warranty isn't worth the paper it is written on seeing as they wouldn't fix the problems now, much less in 5 years. Free-hand screw placement also meant the screws were not lined up, which looks like crap, and resulted in them putting rivets in holes where they accidently put screws and blank spots where they missed placing screws.
The panels themselves were not aligned square on the roof, which caused one line of screws to start on the flats and run over the main rib. They left rotten fascia, then tried to charge $50/foot to replace it even though they only did 6 of the 20 feet that was covered by the quote. Exposed screws are visible where they missed or broke the drip moulding when attaching drip edge, fascia remained unprimed without angle butts even on the second try, and charges for 2X4's appeared on the invoice when none were used.
Beyond their inability to use accepted methods/practices for the roof install, there wasn't a hint of professionalism to go beyond these standards with forethought into how to best align the panels so the seams wouldn't show up in bad places, or customer service in taking our concerns seriously. Rather, they treated us rudely on the phone and basically hung up on my wife after I decided I would rather talk to a lawyer than to them again. Their goal was passing code inspection (it took 2 tries), not producing a quality product or happy customers. If they accepted credit cards I would have had someone else on my side, but I see now why they are cash only.
If you want a fast, sloppy job slightly cheaper than others, with no warranties, chose Storm.
If you want a quality, profession job that you can be proud of, find someone else.
If you want further info, e-mail me at [email protected] and I can send you more pictures and documents of our misfortune. In the meantime, we will be washing the rust spots with Marine 9 and trying to figure out how to get the strip of underlay off from our powerlines.