Stevenson's Roofing

Tejas S.

Better roof people out there, not this place.
After questioning the job (due to lack of proof of completed work) Michael called me to tell me to tell me ""Fuck yourself"" then hung up.
How not to run a business learn from Michael.

Steve M.

Let me start off by saying that I am a Realtor and a small business owner. I try not to write negative reviews and only write positive reviews to help and encourage other small business owners as consumers do not understand how hard things are for business owners who work hard to build their businesses. If I have nothing good to say, I say nothing and let others say what needs to be said.

The attitude of the owner Mike Stevenson about his responsibilities to the consumers and how he treats them is so offensive, I have to write this review so others can get the full story and make their own informed decisions as to whether to engage this business or not. The work itself was good. Nothing negative to say there.

First.

All new roof replacements require a permit. That is what is required by the City of San Jose and is specified in Business and Professions Code sections 7110 and 7090. ""When a contractor performs a work improvement that requires a permit without that permit, it is a violation of (B&P) Code Sections 7110 and 7090."" This is a quote out of the California Contractors State License Board complaint for Building Permit Violations. Every contractor in the State knows that a new roof job requires a permit.

The work was completed and the third and final check was paid. The quote was lower but not outside of what other vendors quoted. Assurances were made by Mike verbally and in the contract that all work would be done to code like all the other vendors. This was during the busy season for my business so I didn't follow through and demand paperwork. This was in September of 2019.


In February of this year, additional work needed to be done to the house, so another vendor was hired to do work and in applying for a permit, he discovered that no permit was applied for the roof. We receive a letter from the San Jose's Building and Code Enforcement (see photo) and an inspector informs us the work was done without permit and tagged the house. The other job could not proceed without resolving the roof permit matter first.


I contact him about the unpermitted work and he gives the predictable responses: I never said I would pull the permits, permits cost extra, you should have told me you needed a permit etc... Realizing those moronic excuses were not working with me he agrees to get the appropriate permit for the roof so the next project can proceed.

During the inspection, the inspector discovers one of the vents on the roof was installed improperly so that has to be corrected. I told Michael to send receipt for the new parts and I would pay for those parts as the vent was installed by someone else.

The permit is closed and it took much longer because of the pandemic.


Second


He send a bill for $700 and demands payment because he had to spend many hours waiting for the city inspectors at the property on multiple occasions. I remind him that I only agreed to pay for parts and nothing more (all in the emails of course) and unless I received receipts for said parts that he installed, no payment would be made. No receipts are ever produced.


So we go back and forth on mail and texts. Several others have mentioned his unprofessionalism and foul mouth. I deal with many contractors so I let the foul mouth thing go. But soon it got personal and threatening. He would text me 10,15 times at a sitting calling me everything foul imaginable. What crossed the line was that he said he knew which was my car, where I parked and would do harm to me. This is all in email and text. He doesn't seem to understand this stuff is doesn't disappear after he deletes them on his end. I would attach the threatening texts but don't know if that would violate Yelps terms and conditions.

This goes beyond lack of professionalism. He made threats to do bodily harm to me or to my vehicle.

Since he willfully neglected to obtain the permit for the roof job which resulted in the property being tagged for code violation and that caused delays in the subsequent project and cost me time and money dealing with the code enforcement office. I am going to be filing a complaint with the CSLB (Contractor's Licensing Board) for violations of the codes mentioned earlier. As he has also threatened me and my property with physical harm, the San Jose Police Department will be receiving a complaint.

I tried to be reasonable in agreeing to pay him for parts, but when you threaten to harm someone and demand payment for something you were supposed to do in the first place, you are way out of line. I suspect he does this to people and there are no consequences, so he keeps engaging in repeating the same behavior. Well, now there will be consequences.

You decide if you want do deal with this type of business ethics and drama. There are other companies who want your job and will do it with respect and want to grow their business and do better. Not like this business.

Allen S.

Mike is great, after getting several quotes for my flat roof , which was double what he gave me plus He gave me double the warranty 10 years versus 5 years from other companies I chose his company from a start to finish He had a very good crew always on time to even power wash my driveway got the permit and finish up the roof very fast and clean up my backyard too including power wash my wall too This is the best roofing company I ever deal with and I use him again Very happy with their service. My roof last 40 years from now

JS K.

Everything went very smoothly with my roof repair. During our initial meeting in which he provided me a quote, he was on time and very patient in answering all my questions. He explained clearly what repair was recommended with the choice of two options. Very pleased with the results.

Momo L.

There are sound reasons some other reviewers have given this guy One Star. Like them, I wish I could give Zero/Zip Stars. After my experience (with Mike the owner), it would be a serious understatement to say he is unprofessional. He is probably certifiable.

Anyone who wants a copy of his foul-mouthed text rant, just ask.

In short, what began as a normal proposal process descended into what I can only describe as uncalled-for hostility, accusations, swearing and what to do with my ""f-ing"" project.

Thank God I found out before hiring him. I would rather pay more to someone who is professional and hopefully, more emotionally stable, than to deal with his hair-trigger temper while on my property.

Seriously, when it descends to lunatic crazy before you've even started, why would anyone want this kind of person working on something as important as your HOME???

Ernest J.

Excellent service! Have no problems and work was very thorough! I will definitely refer this company! Clean license and great references!

Nina P.

This company operates very professionally and aims to please the customer. We had significant roofing work done with them. Re-roofing a steeple type roof section and a flat roof over the garage and rather large over hang to front door.

Once we had our first dialogue they e-mailed a very detailed work order. Best way to work fir expensive jobs. Our biggest problem was the flat leaking roof over the garage. We repeatedly tried patching up an original bad job that came with the house.

Michael immediately diagnosed the issues with the flat roof which impressed us. I give this company 5 stars with the professionalism we experienced and a job well done.

Michael also subcontracted out extra guttering we need.


Told him I'd wait for a few rainy days before giving him the reference on
Yelp. Well after quite a few rainy days now. Have to pat Michael and his team for fixing our leaky roof and improving water drainage off the roof.

Highly recommend this company.

Joe M.

These negative Yelp reviews are not accurate at all. I gave Mike a shot and he came through for me. During one of the bad storms we had, I noticed my son's bedroom turned into an indoor water park. I was freaking out. I reached out to Mike and he contacted me within an hour. The next morning he showed up at my house with some of his guys to survey the damage. It was clear I needed a new roof. He tarped my roof promptly and we settled on the kind of shingles I wanted to replace what was there. He went through all the proper permitting. A couple days after tarping his guys started the work. This is quality work. I'm so happy. They replaced all my vents with better quality low profile vents and put single trim on the front of the house for that curb appeal. I'm really happy with my experience. I wouldn't trust the other negative reviews. His work speaks for itself.

Rosalina H.

The work sucks ,horrible customer service , charges taxes like crazy and Rain still leaks through some of my roofing ! Worst investment ever !!! Oh and mike is a Pervert !!! Kept staring at me up and down !!! It's on you if you want this company but they are unprofessional and if I wasn't there to be present they would have tried to fall off my roof so they can sue me smh!!!!! They even forgot to put a drip edge my work was just rushed not cool mike !!!!! And do not delete my post yelp I am simply giving my opinion and professional review about this company and if you delete that is spam
And yelp is against spam ! Thank you

Sarah S.

When I called Stevenson's company, they were rude from the start. They refused service and belittled me because I asked questions regarding quotes and service. I don't understand how anyone can vouch for someone like this. Please give your service to people that deserve it! We should be spreading kindness not hate the way this company does. Not to mention they are extremely unprofessional. They call past reasonable hours just to treat me in such way. I was more than willing to give them my service because of hearsay however I would never recommend them to anyone ever after how I was treated! The amount of hatred received was baffling to me.