Sterling Roofing

Andrew S.

Buyer Beware!!!!

Jeremy from Sterling Roofing did the roof report for a property we purchased. We hired him to do the work. After 4 months and multiple attempts by us (he never initiated contact) to get onto his schedule, we hired someone else.

Here is the timeline from when we signed the contract, taken directly from e-mails and text between us, there is no disputing the facts and timeline -

Sept 6 - signed the contract, sent the $650 deposit, did not get any contact for 1 month;
Oct 2 - asked Jeremy to get on his schedule, his response was ""sometime in November"";
Oct 30 - asked again to get on his schedule, his response was ""next week or the following week"";
Nov 18/19 - texted and emailed again for scheduling, Jeremy's response was ""next week, if not then the week after"".

After 4 months we gave up on Sterling Roofing. Despite having a signed contract and deposit, Jeremey never initiated contact, never scheduled the work, we were always the ones who had to chase him down, multiple times, with no success.

Jan 12 - hired another roofing company, requested a refund from Jeremy, his response ""Unfortunately, you didn't follow up with us before trying to hire someone else ...the deposit is non-refundable ...""

Really??? We were supposed to ask a 5th time to get onto the schedule, after 4 months of no contact and no results? Great business model, take the deposit, never do the work, never contact the client, never attempt to schedule it, then claim deposit is non-refundable!!!

Jen E.

Jeremy was a great communicator and provided us with a prompt and reasonable bid for our roof repair. We wanted to go with his company, but the job was for my elderly mother's house and she wanted to go with a roofer contact she got through a friend. We will be keeping our contact info for Sterling for future jobs.

John P.

We first used Sterling Roofing for a rental in Sonoma, he actually ""worked"" us into his schedule due to a tight timeline we had. So happy we did as his crew not only completed the work needed but ahead of schedule. Maybe not the cheapest prices but well worth it to get it done correctly the first time. We were so happy with their work that we called him again after the atmospheric river event we recently had...and once again Jeremy came through. Highly recommend!

Gary K.

Nice fellow. Came out to house quickly & provided bid promptly. Question the cost. Almost $10,000 over other bids received from both Sonoma & Santa Rosa roofers. He offered to cut by a few thousand. He may well do quality work. One roofing supply company I called sang his praises. But when the bid was so far above everyone else's, I had to go elsewhere. We only have so much to spend for a new roof.

Corinne F.

Jeremy was unprofessional and showed up at my home an hour before the appointment and without permission jumped on my roof to tell me when I called him that my roof was fine. He didn't even know that I was looking for an estimate to replace the roof to shingle and claimed I told him I wanted it evaluated. Well he just lost my business and I am not impressed.
Corinne

Peter H.

Jeremy and his crew were super professional on our home project, which was a large steep A-Frame roof with new insulation and shingles, and several flat roofs. The work was very solid and on time, taking care of small extra projects that cropped up, and also addressed an unrelated chimney repair months later. Like other Sonoma vendors, they're very busy but also very good, so I would highly recommend them.

Brett N.

We bought a 1960's vintage home in Sonoma in 2003 that had a gravel roof in need of replacement. Without going into details, the roofer we hired was a disaster. When he was done we had no less than 8 leaks in the new asphalt shingle roof which is sloped at 2/12, the minimum required by code for shingles. The ""roofer"" turned out to be unlicensed and had given us a license number owned by someone else so it was our bad for not checking more carefully. We hired another reputable roofer to fix the leaks and he did a good job for the most part but he was hard to get a hold of and there was one leak by a skylight that he could not seem to get resolved. After several attempts with him, we discovered Sterling Roofing and gave them a try. They are fantastic! The owner Jeremy is great to deal with. He returns our calls as soon as he can and he did his best to get his crew to attack our relatively small problem by fitting it in to his larger work schedule. Top kudos to his main man Dennis who really knows his stuff and who looks for ways to limit costs instead of simply recommending sweeping repairs that might not be necessary. I can't praise this company enough based on our experience. For the first time in 12 years our roof is completely leak-free as proven by the recent heavy rains. We are very grateful to Jeremy, Dennis, and their team. My only regret is that we didn't find Sterling sooner.

Susan M.

I am so glad I pay attention to Yelp reviews because Yelp did not steer me wrong. Although Jeremy was very, very busy and booked until next year, he had the courtesy to return my call and see what I needed. Because it was a roof repair and not a huge job but something that needed to be addressed before the rains arrived, Jeremy said he would squeeze me. His crew was terrific, efficient, polite and on time! I highly recommend Sterling Roofing (plus it's always nice to ""shop"" local.

Paul C.

Jeremy and his crew at Sterling Roofing do an excellent job. They just installed a new roof for my home in Glen Ellen and I was impressed by the professionalism, courtesy and quality of the work (and I pay attention to the details). Each day the crew arrived on time, worked quickly and took care to avoid damage to plants, deck etc. The job site was left clean at the end of each day and the new roof looks great. They also repaired some water damaged wood caused by the design of the old roof and put in place measures to prevent future damage. Several neighbors have also used Sterling over the last 5 years or so and have nothing but positive comments - which is one reason I used Sterling.

Pamela G.

Sterling Roofing deserves a five star reputation. Efficient, quick, reliable and expert are all words which describe how they do their work, and they are easy to work with, too. I don't worry about my roof anymore, even when we have the gale force winds we did this year. I know they will take care of us.