Stephens Roofing & Remodeling

Dion S.

Roof 3 years old...still under warranty..home inspector said flashing was subpar....and causing leaks because they used caulk in areas as a permanent solution when caulk is only temporary..when they came to fix the problem they wouldn't fix the flashing...they just used more caulk...that should be all I have to say.

Jay E.

Extremely aggressive drivers. Would not recommend them to work on your roof. They are careless and put peoples lives at risk by racing and swerving in and out of lanes. These actions can only result in poor workmanship and rushed jobs. Better roofers available elsewhere.

Tim K.

Ti m Kennedy says for you to ask for Zane Jackson!! He is awesome!! He was prompt , professional and informative! He listened to my needs and provided a clear and concise estimate!!!

Raymond H.

My roof was completed satisfactorily, however, they damaged my air conditioning unit and would not take responsibility for the damage and this cost me over $4000. Therefore, I am very unhappy with their service. A copper pipe was broken which caused a leak of freon which caused my compressor to break, necessitating the replacement of the entire unit. They said we had no proof that they caused the damage but there is no other reasonable explanation. It was not broken before they came, and it was broken right after they left and no one else in the house could have done it. They hid behind the fact that I could not prove it and that cost me $4000. Trash was thrown from the root to my neighbor's yard and it was left for over a week. Roofing nails left in the driveway ruined a front tire and a new pair had to be purchased. Ok with the roof sloppy everywhere else. I am taking them to small claims court.

Kelley B.

We called Stephens because they were recommended by Dave Ramsey. The salesperson who came out was prompt, found our roof issue and gave us a quote. We accepted it and he said they would contact us to set a date for the work. We didn't hear from them for over three weeks and it wasn't until we called them that they set a work date. The first date they set they were a no call no show and we had to call them to see what was up. They rescheduled again and again were a no call no show for the second time!!!! WE had to call them again to see what was up and to reschedule. I had already taken two mornings off of work to make sure our dogs were inside and they did not bother to call or show. The third appointment their subcontractors showed up and the information they had from Stephens was different than what our contract said so they did not have all of the necessary supplies to finish the job. The subcontractors were nice enough to come back later in the week with the correct contract and materials with an appointment we made directly with them. I would say that Stephens Roofing business etiquette leaves a lot to be desired, and their communication with their customers and workers is very poor. I would not recommend their service unless you want to be frustrated and upset.

Manny C.

Just had my mothers roof done with Stephens. Again, they did an extremely professional and clean job. I highly recommend if you want a quality company that is backed by GAF, you call Stephens Roofing. Our go-to rep is Luis and he is very professional and knowledgeable.

Mar T.

I cannot convey how horrible the office staff is at this company. I used them to replace my roof and the staff was horrible to call and talk to about issues. They kept changing the person in charge and the office manager is the most rude person I've dealt with in ages. She refused to let me talk to the owner to tell him my complaints. Flat out refused.

Tracy H.

We decided on Stephens roofing after meeting with 3 other companies. Their estimate was $3,000.00 more than what USAA paid out for the claim. We were told once the roof was completed they would send USAA an itemized invoice, then USAA would reimburse us that amount. I am so happy we did not pay Stephens in full, because it has been months of me calling the office asking them to send the information to USAA. They say they sent it but USAA says they did not receive it. USAA representatives have called and emailed them asking them to please get the information to them, but still nothing. Today I received a certified letter, I'm sure wanting payment. USAA called them today at 4:30pm but everyone was gone except the receptionist. I'm at the point of contacting my attorney. I will say they did a great job putting on the roof and it looks great. This should not be this difficult trying to get them paid.

Doug B.

The first agent we dealt with did not follow through with us, at that time we could have chosen a different company, but they had been well recommended so we called and Mr Torres came out and was very nice and knowledgeable so we singed a contract. Replaced our whole roof in a timely manner and did a good job. Took 2 1/2 days.

Norm D.

A few months ago we had Stephens Roofing replace our 20 year old roof; we couldn't be
more pleased with the whole process. Zane and Sergio (our contacts with Stephens) were
very informative and took the time to walk us through the whole insurance process. The
crew that replaced our roof did an excellent job and finished the whole process in approx.
a day and a half. I would gladly recommend them to my neighbors, (and actually had one
of them just finish getting a new roof from Stephens).