Southwestern Roofing TM

John W.

They came out to seal the vents on the root and just threw the empty tubes scattered around the lawn and left. I thought I had picked them all up, but hit one with my lawnmower and made a huge mess. The epitome of laziness.

Todd W.

I think being busy due to the storms made the transaction a little unorthodox because roofing contractors are spread thin.

Overall we were very happy with the quality, professionalism and cost of our roof patching experience. We are planing on having them back to fix the interior ceiling and will be giving Gary a call soon.

Sandy D.

I held the second part of my payment so that I could insure that my vents were fixed. When they called about payment, I told them I would pay as soon as it was fixed. I did as I said I would and paid them in full. After at least 4 attempts to get a receipt and warranty, I STILL do not have same.

As I noted before, I had a small leak. The workers have been to my house 3 times to fix said leak, and now I have 3 leaks! I have spoken with my rep., and after a lengthy conversation he is telling me it is the pipes in the attic, not the roof. When I stated that I had never had leaks before this work was done, all he said was that he'd have to take my word for it. Then he started to tell me how he had done several houses in my subdivision and I am the only one complaining! How's that for customer service?!

To make matters worse, their employees speak very little English, most of which is so broken that I have a hard time understanding them.

I will update after tonight's meeting, and if the work isn't done right, my next email will be to the BBB, followed by a visit with an attorney.

Steer clear of this company!

Steve M.

I've read all the reviews on Southwestern Roofing. I can relate to parts of one or two of the reviews posted as I had a bit of a communication problem with them myself. One or two scheduling problems that were ironed out to my satisfaction. That said, they are not the most organized but, the work they have done for me, the crews they have working for them, materials, and craftsmanship and great. I have no complaints. I would definitely let Vincent (the owner) do work for me anytime. The roof looks great, the gutters around the house look great and work very well, and the hardiplank siding looks great too. I believe their problems stem from their being very busy and over scheduling more than lack of professionalism. I've awarded jobs to companies that were very professional seemed organized and smooth but their actual work was terrible, so from now on, Southwestern Roofing gets my first call for a work bid.

LM B.

Look elsewhere. I phoned to have repair work done, relating to the $5,000+ work this company had performed on my house. It's more than 2 weeks later and I've had no call back. I was told I would be contacted within 24 hours. Moreover, had the work been satisfactorily done in the first place, I wouldn't have needed to call.

IF you go with this company make sure all the salesman promises during the walkthrough are written out on the job order. Verbal ""we'll throw that in if we get the job"" means absolutely nothing once you've agreed to the job order.

Never again.

Wayne F.

8/6/2015

Southwestern Roofing,Jones Rd, Spring,tx
Roof replaced 08/05/2015 by Southwestern Roofing
Excellent Repair and Replacement
Repair / Replaced damaged roof deck
New Roofing /HD Shingles
Added 2 new Wind turbines which has reduced Electricity usage-- Great
Ray "" the roofer"" and his crew did a great job--Roof is perfect !
The staff at Southwestern Roofing has been very helpful with my needs and the extras service that was required
I highly recommend them !

Jennifer R.

We have been waiting almost three weeks to have someone come out and just evaluate our roof damage. We have a hole in the roof above our bedroom and missing shingles. Our roof is very old, so we were wanting to replace it. My husband contacted them and finally got an appointment set up. The first appointment, we were told Gary would be there before 11am or after 1pm. Well that's all day and I had a doctors appointment in the afternoon, so after the morning I left. My husband said he told them to call him so he could try to meet them at the house. They never called.

After they no called, no showed for a second appointment, we called the office. We were inquiring about getting a different salesman. My husband told her we were having to repeat ourselves a lot and it seemed he didn't want to come out. The receptionist said Gary was the best and she would have him go out. She said he was having some personal issues at home that have made it more difficult for him. We took her word for it and she had him contact us again.

When he did, he said he would send someone out to repair the roof today between 5-6pm. He assumed it was just a dent in the roof. My husband wanted him to actually assess the roof for replacement. Gary acted like it was too much to ask.

This time I called the office and tried to request a different person. The receptionists said she would call us back. She never did. And surprise, they no call, no showed AGAIN!!

We will be looking for a different roofer. I wouldn't waste your time.

Mary V.

We've used this company for quite a while since we've lived in our home for nearly 25 years. Eventually something is going to need repairing on your roof and a when you find a reputable roofer, you hold onto their business card for future reference.

April of this year proved to be a wild time, and my insurance company got real used to hearing from me. The hailstorm that moved through here in mid-April was not kind to our home or our cars, so I spent a lot of time on the phone with insurance claims adjustors and various people that could assess the damage that had been done to our property.

As soon as we figured out something was potentially going on with our roof, I called Southwestern Roofing. A bit of phone tag, I finally got a rep back in touch with me, as the previous rep I had dealings with had retired (his name was Gene and he was great - he's the reason for one of the stars here). The new rep made an appointment to come out and assess my roof damage and give me an estimate. I made it very clear that I had not called my insurance company to date.

A visit on a Friday afternoon was very brief. I was told that he had ""left his ladder"" at his previous job site; I insisted he at least look at my roof to see if I needed to make a claim. A modest perusal of the roof by him (with me doing most of the talking) led to him telling me that I needed to contact my insurance company and make a claim. He never touched or took pictures of my roof at all. After filing a claim, my insurance company told me that I needed Southwestern to come back out and give me a written estimate of the total repair or replacement costs.

All of a sudden, when I got back in touch with Southwestern Roofing, they didn't want to talk to me unless the insurance adjustor was present. The rep continually told me that he didn't need to provide me with an estimate, but that they would ""work with"" the insurance company to assess my damages and determine what needed to be repaired or replaced and what the costs would be. I was pressed continually about ""When will your adjustor be out?"" and then ""Tell us when he's there and we'll come out,"" response. Confused, I called my agent back.

No. This is not how it works. A roofer needs to give you a written estimate of work to be done. After the adjustor makes their assessment, you submit the roofer's estimate to your insurance adjustor and they approve or modify it. You don't lock yourself in with ONE repair facility this way and the roofer does not work directly with your insurer. Southwestern, it seemed, wouldn't talk to me as if I was the homeowner any more!

I furled my brow thinking about all of this ""negotiation"" nonsense! So I just called another roofing contractor. Oh, that was easy!

Theresa N.

We didn't have them do our roof recently, but I'm writing about garage siding they worked on for us. Now we need a new roof due to hail damage and the first thing I said was, We are NOT getting Southwestern to give us a new roof!!! I don't even have enough energy to detail the experience with the garage siding except to say it was the shoddiest job I'd ever seen and the guy had to come back and fix something else, each time it was more money. We spent twice as much as we needed to have to replace wood around the garage door. One side of the garage trim was replaced with wood, the other has composite. One has a smooth finish, the other wood looking rough finish. One side was finished, the other still has a rotten piece of wood at the bottom that should have been replaced, but wasn't. Don't even get me started on the disappointing siding job. Every time I think of how much money we spent (my husband was in charge, soup to nuts) and how awful the job looked, I get mad. I've already written this review on yelp last fall, but somehow all the older reviews disappeared from yelp and now there are only recent ones. FISHY.

Ario V.

Why 1 star? poor customer service and are only out to rake in your hard earned money. They won't put you on their schedule when you make an appointment, When I called to confirm, Gary said ""you are not on my schedule, who did you speak with?"" I said, ""you."" When I was asked what kind of work I needed, I explained my home inspector found some shingles needed replacing; Gary responded he had a lot of roofs to replace, and that he wasn't going to come out for a ""few shingles"" when he had big jobs lined up. Unless you are ready for a big job on your roof, this company won't bother with you. So buyer beware.