Solar4America

Susan K.

We just recently Installed Solar and are very pleased with PetersenDean Roofing and Solar . They answered all our questions and kept us informed on all aspects of our installation. Fantastic customer service. A huge shoutout to Mike Berg and Francesca Tut and Team at Petersen Dean Roofing and Solar. Very professional company!
Susan King

There was a small issue with our solar and I called Petersen Dean in the morning of May 2. A huge shoutout to Ben Weber of Petersen Dean for taking my call and sending someone out within a couple of hours to fix the issue. Ben Weber was amazing and delivered fantastic customer service! Petersen Dean Roofing and Solar is such an awesome company!
Susan King

Rod T.

BEWARE! good sales talk...Roof completely redone 2 years ago, still leaks due to rain every time. Mold on walls, floor is wet. Roof guy came to repair many times but no luck. Solar panels installed too but instead of facing directly to the sun, they are all facing sideways. This has to be fixed! No way around it! PERIOD!!!

Elizabeth S.

Truthfully, we were so excited to start work with PetersenDean after our initial consultant came to the house. However, after recognizing quite early on their sales pitch was filled with lures to get you to sign on without actually delivering anything they promised, I wish we would have made another call and gone with a different company. They were late to start, and albeit we understand rain delays, they neglected to call and inform us of anything on our project and left a huge crane with 8 palettes of used/old tiles in front of our house for 10 days. Their employees got in an argument in front of our house and they quit and left a huge hole in our project for over a week. They also promised they would tarp the roof if it rained and they didn't for a solid 5 days until the inner part of our house was such a mess.

Enzo P.

what a sham....they will take your time and then try to charge you $1000 for the roof survey....
the fact that they don't tell you this up front is BUYER BEWARE...
look at the reviews

Ron B.

What a disappointment. Promised 60 days, 4 months and counting. Project managers do not have a clue about permitting or communication. Engineering is always behind. Multiple call to check on progress, trying to find out if there is a plan, assisting them with correct permit location, reminding them to submit paperwork, multiple e-mail requesting documents that have already been signed and sent AND the list goes on. Multiple calls to supervisors. Inspection was on 7/18/2018 and was not even submitted for PTO for over 2 weeks. First payment is due and the system is not even operational. If you have all the time in the world to wait for your solar, pick this company. On a happy note instillation team was excellent and the sales person Larry was very knowledgeable and helpful in navigating the dysfunctional work flow.
Still waiting.......

Mark R.

I contacted peterson dean about getting solar panels installed on my roof. I contacted several companies. PetersenDean Roofing & Solar's response was quick. The panels they offered weren't that great and were at higher price then better brand product other companies were offering. I politely let PetersenDean Roofing & Solar know I would be going with another company. Their response was If the panels are more affordable, and better then it must be some kind of scam or im getting cheated.

If PetersenDean Roofing & Solar wanted my business they should of came at me with there best product at the best price. They didn't. After my response the sales person started spamming my inbox with the same response telling me I must be getting scammed. I had to actually ask the person to stop emailing me.

I felt PetersenDean Roofing & Solar tried using scare tactics, and tried to push lower quality panels with the hope that I wasn't knowledgeable about solar. There are better companies out there, I'd keep looking if you are considering PetersenDean Roofing & Solar.

Phillip B.

This organization is without a doubt one of the best in the business world.
I had a couple of items that needed attention some 4 years after my installation. Nora handled everything perfectly and provided the assistance I needed with Bert qualified people.
What service. Highly recommend them.

Ludek K.

After Interviewing 4 roofing companies in the San Diego area, I chose PetersenDean, whom were the biggest and most expensive, because I figured that they would be the most competent and professional co. to get the job done right and fast as I had a couple of leaks already. (Just purchased the home a month prior) Unfortunately, that's not how it worked out.

The original quote that I signed in Dec of 2016 was for a re-roof of the entire house. At that time, I knew nothing about roofing, that's why I selected a professional co. I was also planning on PetersenDean installing the Ssolar System and upgrading the main power panel after the roof job. I explained to the sales man of the general and specific issues that I wanted to address during this project including the sagging flat part of the roof. The re-roof job was quoted at $22,000. The job started on time, but a couple of days into the job I noticed that new roofing material was being put down over a rotted roof deck. The nails shot into the roof were actually blowing out the bottom of the eves. I immediately raised the issue and the job stopped. The new material had to be removed, which included the underlayment material and shingles. As the job continued, and the entire old roof was stripped, I failed to see what solutions they had for the issues I wanted addressed. Such as dealing with the sagging flat roof. I raised the concern, but all I got was the roof crew who barely spoke English, tell me, ""So you don't want a flat roof? huh. At this time I realized that PetersenDean in fact did not have any plans on addressing the sagging flat roof portion of the house. The job stopped once again. The rains came, and PetersenDean made a attempt to tarp the entire house, but failed. House started to get water on the inside. A foreman came out and we discussed potential solutions to the roof. while I was on the roof, the drew up a napkin drawing of a 3' peak addition to the structure and said it would cost $10,000 extra from the original quote. With the roof being off, house taking on water, and more rain coming, I had no other choice but to sign it. A few hours later, I realised that I just totaly got ripped off.
More rains came, more water came. I had to spend the rainy nights, in the middle of the night, sweeping the water off of the roof to minimise the damages to the inside of the house. I called PetersenDean for help, but all I got was more workers that didnt speak english nor knew what to do. I sent one to home depot to buy me buckets. When he came back with 10 buckets, he asked me if that was all I needed. Trying very hard to hold my cool, I told him if he had no furteher instruction from his boss then he should leave. He left. There were so many leaks that I used up all the buckets, trashcans, kids cerial bowls and plastic cups I had.
While the project being stopped, me waiting for the formal drawings for the roof modification, I got a call from the roof crew asking to get access to my garage. I asked why, and they stated that they need to find the other wall in my garage for support. At that point I had to leave work and see what was going on at the house. I got home and found that the work crew cut a hole into my roof deck and already attached one strectural support beam to one of my inner walls. I asked who permited the work and asked to see the engineering drawing that they were working to. All they came up with was the original napkin drawing that the presented a week prior. I had to stop the job. It was clear that there was sructural work being done to my house without a approved engineering drawing or a city building permit. The job stalled waiting for someone to come up with a correct solution. With the lack of action coming from PetersenDean I had to call upon someone else to help engineer something for us. This caused more delays. More rains came, more water came. I had to leave work during the rains to sweep water off the roof and re position catch containers inside of the house. The flooding got so bad that the ceiling started to not only come down in the house, but also started to smell really bad from the growth of something bad. Simultaneously, the tarp job on the roof diverted heavy amounts of water into the flower bed in front of the house, causing the water to seep into my basement and flood a newly remodeled bedroom.
PetersenDean finanly came up with the correct solution, but it took a long time. PetersenDean took no responsibility for any of the damage and told me to file an insurance claim.
Job took 9 months. Went $12,000 over budget and caused $25,000 worth of damages to my home.
It was a horrible experience and the hardest part for me was watching my wife cry many times during this process.
I have supporting emails, video, and pictures, but I'm limited on what I can post here.

Please do you research properly before you hire this co.

John M.

We're getting our solar panels installed by Peterson Dean, and are now at the point where we just need the panels placed and turned up. But what I want to talk about is what a great job JP Electrical & Control did in installing our new outside electrical panel. SDG&E is now making it more difficult to install solar because if your electrical panel is within 36 inches from your gas meter, you have to move your electrical panel. But that wasn't the biggest problem. Because I'm putting 30 panels on the roof, the existing 100amp power line they had running to the house would have to be upgraded to 200amps. They told us that the existing line could not be pulled out because it was direct buried when my house was built and never placed in conduit. That meant I would have to trench 100ft back from the new panel to their sidewalk vault in order to install the new 200amp line. To get a company to trench that far, including under my driveway, would cost between 8 to $10,000. Janie, who runs JP Electrical was not convinced. Because of her diligence in trying to do everything she can for her customers, she found thru records that SDG&E was wrong! The existing electrical line was in conduit, and it ended up being a simple matter of pulling out the old 100amp line & pulling in a new 200amp line to the new panel. I have never met anyone so devoted to solving problems for her customers like Janie. Not only is she one of the nicest people to work with, she's also one of the most knowledgeable. And Miguel & Derek, the electricians she sent out to install the new electrical panel went above & beyond! They did a great job in not only installing the new panel, but the stucco work they did to cover up the hole left by the old panel was great. you would never know an electrical panel had ever been there.These days it's hard to find a company that actually cares about their customers.JP Electrical Power & Control is one of them.

Kenneth S.

I'm writing this review because I don't know any other way to get PetersenDean to respond to me. I purchased a Solar4America custom system of 27 panels in August 2016 for my 2860SF home. The project went fine and every person that came to my house was top notch. The project manager was remote, but kept me informed. I won't say things were flawless, but more than adequate. Incrementally through out the project I made my payments totaling my cash price of $25,582.68. We got the system officially up and running in January 2017. It is a bummer that when your internet goes out, you can't reset the app monitoring yourself. At the time of sale, the pitch said at the end of my 1st year, I'd end up paying SDGE around $100 +/-. My first Net Energy Metering Ture-Up SDGE bill came in January 2018 and it was $611.29. I just about crapped myself. I called SDGE and they told me this is often the case when solar companies over promise. I called PetersenDean. I complained about the true up bill and I inquired as to whether I should have had more panels installed. I requested someone reset the app monitoring function because somewhere back in time my internet was reset/rebooted. I was told someone local would call me back. Two weeks later, I see a PetersenDean commercial playing during the news. It prompted me to call back. This time the customer service representative told me their records showed I called two weeks prior. Again I was told the local customer service representative, Rebecca ?, would call me back. As of this writing, no calls or written communication. In the meantime, I've seen and heard countless PetersenDean commercials running with Tim Conway and Veteran endorsements. It angers me every time I see or hear them. I really expected more out of such a large company that boasted about their history and commitment to veterans. While I served six years in the USMC, I believe everyone deserves customer service. Apparently, PetersenDean prefers to spend more money on marketing than actual customer service. At this point, I'm thinking Consumer Bob, Turko files and the Better Business Bureau.

3/2/18 UPDATE: I received an email from PetersenDean on Saturday, February 24, 2018. Then on February 25, 2018, Operations Manager Bradley Kirk called me. We met in person a short while later in my home. Brad felt the wrath of me venting all my concerns. He took it like a champ and listened attentively and empathetically. He promised to get back to me by the end of the week and he did. We communicated on Wednesday, February 28, 2018 and set an appointment to meet in person on Friday, March 2, 2018. Brad was punctual and accompanied by Regional Sales Manager JD Perone. They took the time to address all my concerns and presented me with options to resolve them. If I were allowed to yelp Brad, he's five stars for sure. At this point, I'm pleased that PetersenDean took to the time with me to regain my trust in their customer service and committment.