Solar4America

Angela F.

Used Petersen Dean for a roofing and solar project. Can't say enough about this company. Had construction done on other homes through the years but NO ONE gave me the type of service I received from this company. They were with me every step of the way from start to finish. Would recommend this company to all my friends and family. They were on time on budget and helped me save hundreds on my electric bill and the new roof looks fantastic. Thanks again to an A++++company

Lynne C.

After having five roofers come to our home, we decided Petersen Dean roofing was the one for us. We were so right in choosing them. From the beginning with Kevin, the roofing consultant, to the end, everything went perfectly. The workers were wonderful and left everything immaculate each day. Dan, the project manager and Chewy, the site manager were wonderful to work with. They made sure everything went as scheduled and made sure the roof was done correctly. Our roof is gorgeous! We got an Owens Corning duration shingle that is energy star rated. This is the one of 3 companies Platinum certified to put on this type of shingle. Believe me, I did my homework and very highly recommend this company. They were GREAT!

Kristin G.

After my original review posted, I received a phone call from Petersen Dean management within a few hours to discuss my frustrations with our project. The woman who called seemed very interested in ALL the details in order to learn how Petersen Dean could improve their service. I didn't hesitate telling her every frustrating event. She was compassionate and understood why we should be upset. I really feel like the company cares about what I was saying. She also asked what they could do to make our experience better-frankly I didn't have any response other than to take our experience and learn from it-from training to customer service. We had a very productive and friendly call. On the following business day, I did receive a follow up e-mail from our project manager with documents that she should have sent earlier and she apologized for her less than optimal communications during our project. She said it wasn't her ""norm"". ??
Then I received another call from the Executive Team again expressing their surprise and apologies for our experience. As a gesture of goodwill and to compensate us for our inconvenience, we are getting a gift card from Petersen Dean. We do appreciate the effort to follow up. I know that Petersen Dean really wants the positive YELP rating and I am changing my original from 2 stars to 4 (I really think a 3 1/2 would do the job). I am pleased that Petersen Dean cared enough about US and our individual experience. I know I asked everyone that had solar...""who did you go with?"" and that was part of our selection process. Referrals are a big deal in home improvement services.

I am happy to report that we are making many kilowatt hours.

Ronald Y.

My system has been up and running for 45 days. Every step of the way in getting it installed and running has been a positive experience. The sales rep, Gary Spicer is a fantastic fellow. Very knowledgeable and personable. His estimates have proven to be very accurate. I have a 5 ton A/C, a swimming pool with variable speed motor, two big refrigerators, an electric heated spa and my major draw is charging a Tesla. Even with all of that usage I am running a net positive for 45 days of 76.51 kilowatt hours. The electrical set up was done by real professionals and their Enphase monitoring system (with phone and ipad apps) shows me consumption, production and net usage updated every 15 minutes all day. I have lightweight roof tiles and knew many would be broken during the installation process. That is one of the reasons I chose a company that was a roofing company as well as solar. They replaced all of the broken tiles at no additional cost. I compared cost with 2 other companies (including my buddy Elon's new purchase) and see comparable pricing. The installers were always on time, very courteous, and cleaned up every day (Mine would have been a 2 day install except for the additional time in replacing the roof tiles.) Calls to the local office were always answered immediately (The scheduler actually had her phone on all of the time and I spoke to her once while she was out walking her dog!). My wife and I couldn't be more pleased with our system and Petersen Dean. Amazingly enough they allowed me to charge my whole system with my Visa card and so I racked up a lot of bonus points on the side! (Needless to say we pay off our card every month.)

Scott T.

The right company for roofing and solar. Great people from start to finish. I had a new roof installed and solar panels. The roof was scraped all the way down, not just a layover. All my rotted and termite infested wood was removed and replaced and new shingles installed with ridge vents (look it up very cool). Roofers were outstanding and my property was cleaner every day they were here than ever before. Right after the roof came the solar panels. Same experience. I had the same project coordinator from install to activating the system.

Excellent communication from start to finish. No surprises, no hassles. Great friendly people all the way through the process. Couldn't be happier. Now just waiting for my first SDGE bill post activation. Cant wait

Rob M.

I would like to thank Jim Petersen for his comments on my review of his company. Not every day that an owner himself takes a ""hands-on"" approach and writes customers personally!

I wish I would have had more ""space"" to include my ""un-truncated"" version of my review. Yelp, understandably so, has a space limitation for reviews.

I now realize that I did not do a very good job in explaining my point regarding the ""service panel disclosure."" Mr. Petersen is correct--sales consultants are not qualified to evaluate service panel/electrical devices. I should have been more clear in my review.

The point I was trying to make (and I didn't do it very well) was that a customer should be entitled to full disclosure of the TOTAL cost of a solar system BEFORE he/she signs a contract. This includes any service panel upgrade costs.

In my opinion, regardless of who is qualified make the decision for the need of a service panel upgrade, this should be done BEFORE the pen is handed to the customer. The customer should not have to wait until AFTER he/she signs the contract, to find out that he/she needs to shell out another $1300+ to have a system installed.

Again, I am very happy with my system and I WOULD recommend PetersenDean Solar to anyone...

Added/Updated: 09-12-16:

This is a followup writeup on a PetersenDean system install. Based on PetersenDean's (PD's) recent decision to throw up their hands and not make good on what they initially sold me. I am lowering my initial Yelp rating from a 4 star to a 3 star rating. PD made a total 3 service calls to my residence attempting to successfully connect a consumption transformer to the incoming grid wire in my service box. I currently have inaccurate consumption data showing on the Enphase Enlighten web monitor that is off by as much as 19 kWh's rendering the consumption monitor essentially useless.

Enphase has posted a technical brief ""Assessing a Site for Installation of Consumption Monitoring"" which can be found online which outlines various workarounds in attempting to get consumption transformers to function correctly. To my knowledge, the only things that were done to my system was to reposition the pickup transformers within my service panel. Initially, the service tech had connected the transformer wiring incorrectly in the initial service call (my initial complaint was that I was not getting any consumption data--and I had to alert them of that!). Subsequent service calls did not get the system to work correctly.

In the end, a few days ago, I received an email stating what I was expecting, PD essentially washing their hands with my particular installation and pointing out that the SDG&E Renewable Meter Adapter that my system had was the culprit that prevented PD from making good on a correctly functioning Enphase consumption monitor install.

The mistake I made is not alerting the financing firm that the system had not yet been installed totally as sold. Had I done so, you can bet that PD would not have thrown up their hands... I know that the HERO Program does have a provision that requires customer ""sign-off"" before the installer is paid, as part of the Hero process/protocol. Hopefully, my mistake will alert others to make sure that their system is installed ""as sold"" before giving the green light on payment to their installer.

The Enphase consumption monitor was part of the sales pitch of the Enphase system I was sold. Based on the lack of the operability of the consumption portion of the Enphase system and the other shortcomings mentioned in my initial rating writeup cited above, I can NO LONGER RECOMMEND PD to anyone looking for a good solar system installer. They evidently cannot get what they sell installed correctly so that monitoring devices report accurate data. After all, if the reported data is inaccurate, what is the use of installing it?

Jessica V.

These guys were great! Our salesman (Kevin Chapman) was very informative and he made the entire process pain-free and simple. The installation crew did a top-notch job and we're very happy with how it all turned out. I'd recommend them to anyone who is looking into solar!

CHRISTY H.

Only Solar company that advertises the prices online and the prices hold true when the sales person comes out to the house. Seamless. Painless. Professional experience from the my personal salesman Doug Kramer. He truly had my best interest in mind. Always answered his phone to answer any question. Installation was done in one day for my 24 panels. I haven't paid the electric company all year. My payment stays the same for 19 years and never goes up. I will pay for 19 years but get a 30 yet warranty. Love the warranty. Love the service. I love Peterson Dean.

Joanne E.

I chose Petersen Dean to do my solar because I was also concerned about my roof and knew I needed a new electrical panel for my 40 year old house. They have all the Contractor licenses for this work and decades of experience. Also they use all materials made in the USA, a factor that was most important to me, and they are quite transparent about their basic pricing so it was easy to get a good idea of prices up front.

They took care of everything and anytime there was a question or issue they were on it immediately. I am very happy with the service and quality. They also have an online customer portal and a project coordinator. Mine was Rishi Narain, he was great. Everyone treated me well and it was pretty clear that customer service is very important to Petersen Dean.

My system has been producing for a week now, and thanks to the online inverter monitoring system, I can see exactly how much my system is producing every hour. It was so worth it.

Nikhil P.

If you want a sales experience unlike any other, ask for manager Ambrish Batheja's sales reps. His people work day and night, and will even let you call them on Sunday's and holidays. They truly listen to the customer and put him first. Their people skills and work ethic would make even the best leaders in the world insecure. Go to him. Now.