Solar4America

Barrett B.

PetersenDean did a wonderful job on my solar install.

The engagement from site survey to install was very straightforward. Their customer status portal is very good. Scott Dubois (sales) was very detail oriented and responsive throughout the process. Esther Morales did a great job of managing the process from start to finish.

The layout is precise, tight, clean with perfect panel alignment. They took the time to run the conduit through the attic, which had some very tight access points to make that happen and took a lot of extra time. That said, they completed the install in a single day. And they were very cost-effective.

I highly recommend Solar4America (PetersonDean.)

Veronica M.

Peterson Dean was recommend by my sister who had her panels done prior to mine. Very great customer service and very professional from start to finish. I'm very happy with the outcome. I highly recommend them and the best part all its all American made!

Jacob G.

My mother recently bought a solar system from Petersen Dean she was happy with the work. They were professional and answered all the questions she and I had. We really like that they have years of experience and are confident in their work. We also liked how they were clean and how they offer a great warranty. I recommend Peterson Dean for all your roofing and solar system needs.

Bernadette M.

I bought a roof from Petersen Dean and I had a good experience. They sell American Made products, do quality work and they an experienced, licensed contractor.
They were on time, clean and they offer a good warranty. Very pleased!

Sean D.

We had our solar system installed in Feb 2016. We saved over $1000 in PGE bills last year and expect to save even more this year. Jason, our sales rep was fantastic. Walked us through the whole process. Always made sure our questions were answered and that we were satisfied. The workers did a great job. Very Happy we went through Peterson Dean. Very professional.

E L.

Reroof - Do NOT Recommend! Avoid!
Solar - Recommend with reservations

I selected PD for both reroof and solar projects in June, 2016. For me, it is important that one company did both so that in the event of a leak, different companies can't blame each other. The sales process went smoothly but do note that the final quotes can be different between their offices in the Bay Area. I selected the office responsible for the Eastbay.

Reroofing was scheduled for July 11th, and 12th 2016 and I was told it would be done in a few days. No one showed up until July 14 to start the removal of old shingles. My roof was left uncovered without any covering until July 25th when a crew of two showed up to install new shingles. After two hours of work, it was done. However, there many issues:

- dry rot in the roof boards; the installers just covered with new shingle.
- ridge transition material thrown away; did not replace
- gaps between the edge of roof to gutter
- broken tiles
- stolen items from my yard

All of which I reported to PD immediately the next day. The roofing coordinator promised to fix but weeks and months later nothing was done.

Aug 2016, as I work with my solar coordinator to finalize the panel design, she tried to charged me extra for solar panel redesign. I had asked the panels placed a certain way when I signed but PD failed to follow the contact now I have to pay more for a redesign? I refused then she was never heard from again.

Sep 2016, after I emailed to follow-up on the status of my solar project only to find out I have a new solar coordinator.

Oct 2016, solar panels finally installed and ready for inspection. Inspector came onsite to inspect both reroof and solar projects based on two permits PD submitted to the county. He only passed solar. Why did reroofing fail? Well, PD did not call for inspection before panels were installed which is now covering the new roof. Additionally, all the issues I communicated to PD which they did not address were all sited by the inspector. To pass the inspection, PD would send a crew out to fix one issue then call for inspection. Inspector wouldn't pass siting other unaddressed issues. PD would come back to fix another issue, call for inspection, then inspector would fail it again.

Nov 2016, The cycle continued after the 6th try, it finally passed early Dec.


CONCLUSION:

If you're only installing solar panels, I'd hesitantly recommend PD as the solar install crew did a nice good. Except that myEnlighten(app) does not read consumption properly. PD blames Enphase but if it's not supposed to work, I should have been informed after they supposedly designed the project. After all, they took pictures of the breaker box and every appliance in the house to design and analyze feasibility before work ever started.

If you're reroofing, I would NOT recommend PD. The Eastbay office hires third party contractors to install your roof. They try to do the absolute least to collect a paycheck. A few hired hands from your local Home Depot parking lot can do a better job than those incompetents.

Make sure you are home on the day of inspection to meet your inspector and ask questions. It is your last opportunity to address any issue before you make your final payment. If it wasn't for the required county inspection, PD would have ripped me off and gotten away with it. This is a perfect example of the benefit of government and regulation in place for consumer protection. Personally, I will forever question deregulation.

My sense is that PD wouldn't address issues meaningfully unless you threaten to withhold payment or the inspector fail the project. It took me 7 months total to complete both reroof and solar. If you go with PD, do have lots of patience. If there is any consolation for this whole experience, it's after the Pineapple Express rains, there has not been any leaks.

West K.

I spent about a month evaluating solar installers for my home in Fremont. PetersenDean was one of three that participated in the Solarshares program for Fremont and Alameda County. After extensive research and quotes from 5 companies, PetersenDean had the best price. I was also concerned potential damage to my concrete tile roof so that was one of the reasons I decided to go with PD. The entire installation process from start (signing the contract and making the initial depost) to completion (getting PTO from PG&E and the Enphase monitoring account) took about seven weeks. Everything was professionally done from requirements, assessment, roof inspection, design, design review, system install was all done in a highly professional manner with people who really know what they are doing. I was especially pleased that PD sent a construction foreman before the installation to check on a roof leak that I had discovered right before a big rain storm that hit the bay area. Not only did Ruben inspect, but patched everything up to get me through the storm. When the installation crew came the next week, they replaced and repaired all damaged tiles. I guess this is somewhat normal for PetersenDean, but I'm not sure about other installers. They did not charge any extra for the roof repairs in advance of the storm. Another high point of PD is the website/project tracking website and project coordinator who's job is to make sure my needs and concerns are immediately addressed. Esther was my project coordinator and never failed to return any calls or emails within an hour. In summary, I am a very happy customer. I feel that my money was well spent for a quality product from a quality company.

Michelle B.

Frank Parsons was excellent to work with. I had a new roof and solar panel installation done by PD and was thoroughly happy with the results. Very organized, clean and professional experience. Thanks for the excellent work.

Jeff S.

We just had our solar system installed by Peterson Dean. So far, I'm very happy with the system and I'm looking forward to a lower energy bill. I had a great experience working with Eric Whitlock in their sales department and Patty Meistrell who was my project coordinator. We had a tight timeline to get this system installed and turned on so I can be grandfathered in with the NEM1 program that PGE offers. Patty did a fantastic job staying on top of the project and making sure it was ahead of schedule. The installation team showed up on time and did a fantastic job installing my system. They started at 8:30am and finished at 3:30pm. If you are looking for a solar system I would highly recommend you give Peterson Dean a call.

J W.

We've had our Solar for about 6 months so far. No problems at any stage during the consultation, scheduling, permitting, or installing. Couldn't be happier with our choice to go solar. On top of that Petersen Dean gave us a great deal on our system. Professional installation and support for my questions.

Love the android Enphase app, and the ability to check on my system online at any time. Thrilled to be not be paying electricity for those Xmas lights this year. :)