Solar4America

Taylor J.

We have had such a challenging experience with Peterson Dean after making a huge investment. Months of problems, claiming the customer vs, taking accoutablity for the issues. Dissapointing as the company came recommended to us, but wish we had made a different decision on who we would partner with...

Elizabeth R.

The fence & gate are fantastic! Arnold & his crew building skills are A1! We are extremely pleased and will highly recommend Peterson Dean for fencing projects to all our friends. Eventually we hope we can have the final side fence and retaining wall done too. Looking forward to the roof & solar portion of our project.

Ron C.

Just had Peterson Dean do solar on our house. Great experience! Would recommend to anyone looking for solar!

Randy H.

This AM 11/27 Mike from Petersen Dean called to see if they could show up in an hour to start the job. They did, and due to the prep work I had done, they had the Duro-Last roof installed in 3 hours. The crew was very professional. I was up on the low slope roof with them observing how the Duro-Last was installed. I am very impressed with this roofing materiel and the installation method, and would highly recommend Duro-Last.

Review from last week:
....We signed a contract with Petersen Dean on Aug 24th. Today is Nov. 22nd, and we are still waiting for the work to be done. We understood that they were busy, but were promised the work would be completed before the significant rainy season began. This was a small job with a low slope roof which I was told will take two of their men one day. Because of damage to the plywood sheeting and to simplify their job I replaced all of the plywood. I understand that there was an issue in ordering the 60 mil Duro-Last roofing sheet. Before the first heavy rain they did send out two men to cover the new plywood with 6 mil poly sheeting. I have not had any contact from them since that day.

Randy H.

Janet D.

So far the only response I've gotten is a tear off date of 12-4-17 that's 6 months after signing a contract with them & told they were 90-120 days for tear off date (my calculations puts 6 months @ 180 days) still waiting. I guess some people are more important than others. Wish I knew the people who are getting the excellent 5 star service that they're rating them at, cause I'd like to know how they got their stuff done in a timely manner. Plus they told me things have been delayed because of the rain? WTH it just started raining (off & on) the last 2 weeks I've been waiting since the beginning of June? So I'm confused! No one responds to me from PD on yelp either. I'm just not important since I signed a contract, just my money!

Amber L.

This started out as a very good experience. We had a roof & solar all done by Peterson & Dean. Shortly after the project was complete (and they were fully paid) we noticed a gutter downspout that was defective. It took many calls & often messages not returned before someone came out. They agreed to replace the defective downspout. They took the defective & said they should have a new one installed in a week or two. Well here we are almost 3 months later & nothing. Our calls are not being returned & I even emailed the sales person Lucas Lafontaine & our project coordinator Valerie ventura. Lucas did reply to my email promptly last night & said he would follow up & call us this morning. NOTHING. It's now 7:25 pm & no reply as promised.

Dave M.

I'm sorry to say that Petersen Dean's reply to my review is inaccurate. And their response reflects what I implied in my previous review: namely that they are so disorganized as a company that they cannot even produce an estimate within a reasonable time frame after they look at the roof.

I had over 15 roofing companies look at my roof, maybe even 20. Petersen Dean was the only one that took more than a few days to even produce an estimate. Indeed, I put the whole project on hold for many weeks because I was waiting for their estimate.

The project was to fix three small leaks in the roof. With regard to the re-coating, that was an optional job that was a ""maybe depending on the price"" That estimate could have waited till after the leak estimate (although I don't know why it takes so long to know that given that they measured the roof, and knew the size.) As I said, no other roofer took anywhere near that long just to produce an estimate. On top of them not having sufficient estimating staff to even look at my roof for seven or eight weeks, their post inspection behavior just added insult to injury.

The scope of my job did not change. And we are a residential building so they erred in transferring the estimate to their commercial department. On top of that, they never contacted me to have a re-inspection; that statement is false. And indeed, there should be no reason to need a re-inspection if they were professional in the first place. it's not like this was their first day in the roofing business. Or was it?

And they are false in stating that I said my project could wait until the summer. They were the last bid to come in even though i called all the roofers at the same time. Everyone was waiting on them and they failed. Their price was not even very good.

I would never call them again.

alexey b.

Petersen Dean recently re-roofed our house and did a good job. I worked closely with Peter Raffo and Mike Scott, and they were both very helpful, attentive and responsive to every issue and question that came up. We considered several local roofers and ultimately went with PD because they helped us finance the job with Admiral's Bank, who offer low-cost financing of home efficiency projects including roof and solar. We were also impressed by their 50-year warranty, which is spectacular compared to most roofing operations. Ours was a big job because they had to tear off 3 layers of old existing roof (from previous owners) before they could install plywood and the roofing. They handled the whole job and the roof looks great. They even sent guys over free of charge to deal with some leaks from the rain while we were waiting for the job to start. It's also worth noting that several other services were available as part of the job (and financing) such as blowing in insulation, installing solar, installing an attic fan, etc.

The only potential drawback to working with PD is that they subcontract out the labor. While they explained to me that their subcontractors are carefully screened and selected, they are nonetheless not PD employees, and I found some more competent than others. They send one project supervisor, who is there most of the first day and drops by on some subsequent days. Our supervisor was Porfirio, who was a good guy and did effective checks and troubleshooting. But looking back I think the supervisor should come at least once a day to inspect work and make sure things look correct. With subcontractors the lines of communication (from you to your contact to the project manager to the subcontractor foreman to the workers) become long and details can fall through the cracks, even with the best of intentions. With that in mind, one must stay on top of the project and make sure everything you've determined needs to get done happens.

We are thankful to PD for giving us a nice new roof, and to them and Admiral's Bank for setting up easy financing since we did not have the money in the bank to cover this job. Special thanks to Peter who was really there for us through the whole process.

Andy B.

We hired Petersen Dean to do a large commercial job in Calistoga and they did a great job. Based on that I called them back to do some repairs on another commercial building in Santa Rosa. Again they were prompt, assertive to customer needs and easy to work with. I then called Mike DeSouza one morning and explained to him that I had a leak at my home in Napa and would there be any way he could take a look at it? Knowing how impacted the roofing repair field currently is I was not expecting to have it fixed that day. Mike went out of his way to send someone out to our home within hours and then he personally followed up on the repair. Super impressed with this company. I have six commercial properties in the area and will call this outfit first every time. Thanks Mike!

Lawrence F.

Had a Solar System installed. Peterson Dean has on their website that you can go solar for $0 down with no interest or payments for the first 12 months. See below. However, what they don't list are the additional stipulations for the loan which is that the no interest of the first 12 months is ONLY if you pay off the loan within the those first 12 months. If you do not pay off the loan, you are subject to the full years interest on the entire loan which is added to your loan amount. I thought this is a valuable piece of information that a consumer should know if they are interested in getting a solar system from Peterson Dean.

Buy and Loan Options Available

The company's payment options include buying the system outright or getting a loan. Petersen Dean's Freedom Flex loan allows customers to go solar for $0 down with no interest or payments for the first 12 months. Plus, there are no pre-payment penalties on the loan.