Solar4America

Marvin M.

I had hoped, and in fact expected, that I would be writing a glowing recommendation for the work by PetersenDean but unfortunately the opposite is true.

I contracted with PetersenDean at the end of May for my residential solar system.  It was eventually on line with a ""Permission to Operate"" certificate in mid-August.  Three of my neighbors contracted with PetersenDean competitors in Mid-May and were enjoying the benefits of their systems in July.

For starters, despite having assigned a project coordinator, my project got lost in their design process.  I wrote an email to the President of Consumer Operations who assigned a director to troubleshoot.  Next engineering had an internal dispute about circuits.  PetersenDean suggested I might need to change out the circuits for an additional cost of $3000.  We eventually agreed that was a non-starter!

Communications between PetersenDean and myself were off and on. Their director would send me a note early in the day saying he had no new information but would get back to me later in the day. Of course, there was not communication later in the day!

For whatever the reason the city permitting process dragged on for two plus weeks.  This was ironic in that my three neighbors did not seem to have any permit delays.

Once the permit was approved PetersenDean moved quickly to install the panels and change out the circuit.

I spoke with the President of Consumer Operations and requested compensation for the aggravation and delay.   PetersenDean took no responsibility for the long process and denied my request.

While I am, up and running, I wished the process went differently.

I cannot, in good conscience recommend this company as a vendor for solar installations.

Rich H.

Peterson deans doesn't honor there referral program if the person your referring doesn't tell them prior to installation . So at this time I will not be
Referring any new customers in the future.
There solar panels are good.
Just Referral program are not being honored !

I understand your policy on your referrals and it was not the referral policy I was upset with it was the insinuation of your office staff that me and my wife and your new customer Fred C were scamming Peterson Dean to receive money and that we were lying about the referrals . we're not liars we do not run scams and we do not refer Peterson Dean Solar though I had referred to them at least 15 other people that I've never brought up. Perhaps Peterson Dean should give referral slips to all their customers to be signed at the time they talk to the people so there's less confusion. This way you can get the time and date and both signatures so there is no gray areas to be confused by.
Jim Peterson I hope you have a great and profitable year. I will not be referring your company to anyone from this time forward.
Thank you
Rich H

P.S. I hope you please talk to your office staff about the way they talk to your customers and how there remarks to them are being taken.
Please note I also am a business owner and if my staff handled customers in same manner as yours did they would probably be working for you at Peterson Dean now.

People looking for other solar companies may try contacting Dan Harr @
Solar Power Advocates. He will do you the right way.

LaNae S.

After interviewing six companies we decided to go with Peterson Dean. We were not disappointed! Sam Webb, our sale rep, made contact with us. He did a great job of explaining everything, and his communication skills impressed us. He was readily available for questions by email, phone or text. At each step of the process the service provided by the Peterson Dean team was superb! I would recommend this company for a variety of reasons:
1. They have a great warranty on their workmanship. This is where other companies lack.
2. They are a licensed roofing contractor. I didn't worry at all about what the work might do to my roof.
3. The licensing and insurance they carry is fantastic. It's more than what some companies carry, which made me feel more comfortable about any liability on my part.
4. Our turnaround time was quick, with communication and contact at each step. I didn't have to worry about hounding them at all!
5. They offered a variety of financing options, at great rates, this is something others didn't offer.

If you are looking at solar, give them a call, it's worth seeing what they can offer you!

Sean P.

As a contractor myself I understand orchestration and execution... well done! We are most pleased with the system but truly most impressed in the excellence exhibited in well planned seamless teamwork... throughout the process. Everyone involved from the beginning listened, answered, reliably followed through and always did so with enthusiasm. From Scott Gage to Sophie Barrett and all onsite and behind the scenes... Thank you! You have earned our admiration.

Bill N.

Stop and read this!
I was one of many who got that PGE letter in December 2016. After reading it, I knew that I had to do something to stop throwing my money away on power bills.. I have been living in my house for almost 17 years and every year my power bill got bigger. The power bill was now a big issue for my family, it was taking away vacation money, dining out money and more important my peace of mind.

I started checking out Solar companies, I called and asked questions and had some come to my house and give me a quote. The biggest thing i did was learn what I needed from the company I would choose. Many Solar companies said how good they where, many told me they have the best price and service after the system was installed. BUT, when I read the reviews from customers about the companies I was considering, I was shocked to read all of the issues that where common with most Solar companies.

1) They used subcontractors, so after the system was up and running and their was a problem, they found out that the subcontractor was out of business. Peterson Dean does NOT use subcontractors.

2) No communication, didn't know what was happening, no phone call to set up inspections, no solid time frames during the process. Peterson Dean gave me a project coordinator to talk with and I had a customer portal on line so I could track my progress.

3) Warranty, many said they had warranty's, many didn't cover labor after just a year or two, many didn't cover roof leaks after the install. But the big one was no solid guarantee that the system will produce what they said it would. Peterson Dean has a great ROCK solid Warranty, Parts and Labor, and a no leak guarantee where they install the system.

I'm going to save you a lot of time and just tell you Peterson Dean has the BEST Service, People, Warranty, and product for your hard earned money. I did my Homework and it paid off.

I knew exactly what was happening from the Time I made my appointment with Kirk Gallenkamp to the time I got the email from PGE to turn my system on.

No surprises, no hassles, no problems. I'm a very satisfied customer, if want to have a great experience call Kirk Gallenkamp at Peterson Dean.

Yuvraj C.

I am considering solar, I met with the rep we talked about what I was looking for, had mentioned that I already met with 2 other comps and looking for the best price, he said they would match and beat the competitor, 30 mins later he tells me the price and they are higher than the competitors, ask him him if he can do better and says ""NO"" what i didn't understand is why waste my time and tell me you can match or beat the competitor. This is a tough business and seems like all solar companies talk trash about each other and the consumer just gets drawn into this battle.....still looking for solar in Fresno area any recommendations will really HELP.

Angie R.

Final update: I deleted all my other updates. We are now waiting for the permission to operate from PG&E. Application was submitted yesterday. Despite small issues here and there everything was amazing. Everyone I dealt with was amazing and I highly recommend PetesenDean for your roofing and solar needs. No regrets at all choosing this company

Kathleen Y.

From start to finish, sales rep Alex Darr and the Petersen Dean team made our solar installation swift, painless, economical and productive. At the beginning, Alex presented a custom option tailored to our needs (plus a couple of others, for comparison). When obstacles arose (because our house had no permit on record), communication was clear and solutions prompt. The install itself proceeded on time and without a hitch. Ultimately, our electric bill is ZERO, the process was speedy, the value to us - as we faced a summer of AC - extraordinary. The tax credit means we got a nice refund, not a normal occurrence for us.

We are solar ""veterans"" of a sort, as this is our second home where we have installed over 10,000 watt systems. Compared to our first installation in 2008, Petersen Dean was faster, clearer and cheaper, with a higher quality system generating more consistent wattage.

Pat I.

I went with Petersen Dean Solar because they were the lowest price, installation went great.
I would have been happy if I never tried to send three of my friends to them, the salesman
never returned my voicemail.
Now two years later I purchased a new home, I wanted to move my unit to the new house
I had to call Customer service twice before a rep called me back, he told me all the reasons
I shouldn't move it. Told me the inverter they sold me no longer would meet code.
Finally he says it would probably be cheaper to buy a new system, apparently they sold me a
system that is worthless with in 22 months. As I persist he tells me his boss will have to call me.
When he does call I have to hear all the reasons not to move it and how it won't meet code,
I tell him I still want a quote and haven't heard from them since.

Steven B.

We had our solar system installed last year (2015) and I was hesitant to post anything about Petersen Dean or the staff. I'm the type of person who likes to wait and see what will transpire once the service is up and running and if any hiccups appear and how well there staff handle the situations. Here we are in June of 2016 and I would like to thank Alex Darr for his professionalism and ability to take care of his customers. He returns phone calls at the earliest convenience possible and makes sure to answer your question or concerns. As for Petersen Dean the product, I can also say they have a great product and back there equipment up to any on the market. Not only are the prices competitive but the staff are honest and sell what they have not what you want to hear. I have read some reviews and I'm glad to hear honest reviews. Its not perfect, but I'd like to hear James get his product resolved, because its not how well the staff sell the product but how well you take care of your customers once its up and running.