Solar Negotiators

James M.

Just had the Quality Assurance Specialists from Solar Negotiators give us our introduction to the app's for our solar system. They were personable, informative and professional. They helped us to better understand and use our system. Thank you very much. Highly recommend.

Nakayla V.

We had Solar installed a few weeks ago and had an overall wonderful experience. Install happened quickly and they communicated very effectively. We really loved the HDM program option. We had received multiple quotes and they beat out every other companies rate. Highly recommend giving them a call!

Lee G.

Two providers from east coast contacted me. None from my area. Apparently, my computer has ID protection that makes them think I live in New England.

Karina A.

Although I didn't go through with Solar Negotiators (due to the type of roof I have), they were prompt, professional, and answered all my question. Something that all the solar companies I have dealt with lack. Thank you for the good customer service.

Luke W.

Recently got my solar panels installed at my home. David, a sales representative was super helpful and assisted me through the beginning stages of the solar install process.

Once it was time to put the solar on the house, the guys who came out did a great job installing my solar and were able to finish the install by the time I got home. There was an issue with the electrical box (unknown exactly the issue). I called the solar team and they sent someone to my house within an hour of speaking with me.

Ivy and Tony where two solar/electrical technicians that left a memorable impression with me by their outstanding professionalism and customer care.

Miguel J.

I worked doing sales for 7 years and the number one thing I pride myself was communication and honesty. I understand there are things that are out of our control, but what I've been most frustrated with is how I had to follow up, and keep asking what the status was. As an engineer I've dealt with PGE and understand they move at their own speed but having a paper trail at least proves to me they have done their due diligence and have continued to follow up. I have been paying for my system since January (EECU loan) and finally received PTO in late June, I found out my panels had a few issues. Four service techs later and I'm currently only running at 70% as of August 7th and have not been told when they plan to warranty the faulty panels and optimizers. Again, I understand these things happen but communication and honesty would have made me at least feel they are doing everything they can to get me up and running. In the end I'll most likely be paying a true up with no compensation for loss energy savings.

K V.

Very happy with the how straightforward and easy the process was.
The entire team is available and communicating throughout various stages of planning , install, and service.
I don't feel I just bought solar vs. having a partnership in this investment.
Highly Recommend!
I feel very confident having bought my system through Solar Negotiaters/

Ro J.

Just like to say solar negotiators don't have safe drivers, I just got home from a walk with my two year old daughter in a stroller, before I even got to the side walk a solar negotiators truck decided to go I could reach the car with my hand if I tried I was honestly in shock since I visibly had a stroller, I'm no Karen but in this situation I was definitely upset. Staff should not be driving like this and representing your company at the same time...

K B.

Zero integrity, shoddy work, take no responsibility, and expect to never get a return phone call. We bought solar in 2020, Our house was built in 2018 and everything was brand new. Purchasing from Solar Negotiators was easy, as soon as they got our money, that ended. We paid for a critter guard, it was not installed with the panels, they kept scheduling appointments and they would cancel them due to not having anybody available to install it, after many months we ended up getting refunded. With rain, came the discovery of EIGHT leaks inside of our house. Leaks so bad that the ceiling was crumbling. We had to clean out the entire room. We called solar negotiators immediately and were told we would get a call back. We had to call back three more times before anybody ever called us back, only to be told out of the four phone calls we made were never forwarded to proper people/department (however true that may be). once upon inspecting the roof they determined that the pigeons have damaged our roof and tiles, because we didn't get critter guard. After a second inspection, they discovered that during installation many holes were drilled into our roof looking for studs, and those holes were not fixed. After the work was done to fix the holes, we were told that they think they fixed everything but there was no way to really know until we got another heavy rain. They also needed to fix our ceiling in the bedroom, and we had to wait about a month to get that done. That also took many phone calls. Since they initially blamed it on the pigeons, we called back to get critter guard, we have to use them or void warranties. I was quoted double the price from before. After arguing about it, they finally decided to lower the price, and a month later somebody came out to install the critter guard and allegedly cleaned up all the pigeon poop, which I paid them to do. Two weeks later I noticed that pigeons were getting under our solar panels. I called the company and was told I would get a call back. I had to call back two more times before I finally got a return call to set up an appointment. Once they came out, it was discovered that the critter guard wasn't secured. With the next rains once again our roof is leaking, in the same places as before. Four leaks this time, not nearly as severe, but still leaking, I had to call multiple times before I got somebody to return my calls and eventually schedule an appointment to come look at our roof. Shortly before the roof started leaking again I noticed that the repair on the ceiling in the bedroom was cracking and coming apart. I happened to notice that I had a solar panel that was not working, which the monitoring I was sold on should have caught and reported. When they showed up to inspect our roof, I was told that they couldn't find any problems and that it must be the pigeon poop again, which is built up under our panels. I was showed pictures and I questioned, why there would be so much poop under the panels after barely one year, and with critter guard and bird spikes. The guy said it looked like the pigeon poop was never cleaned out when the critter guard was installed. I paid for the service to have all the poop cleared from our roof when installation occurred. He said for $200 he would clean it all up and that should fix the leaks. I asked about ripped tar paper (from the pictures), and he said that even if tar paper is ripped, (they didn't repair it) that as long as the tiles are not broken and in place there shouldn't be any leaking. Obviously, there IS a problem because I still have leaks in the same spots as before. Wanting to charge me for something that should have been done in the first place, The guy told me I'd have to call and speak to his supervisor. I received a call back, he was rude and argumentative, told me he'd have to find the pictures to prove that they cleaned up the pigeon poop, and then he'd get back to me. The following week he called back and said they would be out to clean under my panels without the charge. Five weeks later I was sent a bill for $200. Two weeks after they came out to clean the poop, they showed up unexpectedly to do a panel cleaning, and after the cleaning was done I was called and told that I had a buildup of pigeon poop in my rain gutters, and that they would charge $200 to clean them out for me. I believe they had cleaned the poop off my roof into the gutters and should have made sure that was clean as well. I was told that the inverter went out and needed to be replaced and that they ordered the part, but it would take 90 days to receive it. They could have called to tell me that, but they didn't. I asked if it would be covered under warranty, and she couldn't tell me, said that it should, but there's no guarantee. After the replacement, the panel still isn't working. I've been calling for over 3 months now. Still have a broken panel, still have a ceiling crumbling, most likely a leaking roof. No return phone calls.

Sheri S.

I have been pleasantly surprised by the continuous excellent customer service from Solar Negotiators. I recently received a phone call from Jennifer regarding my Wi-Fi connection. Jennifer was pleasant, professional and truly concerned with the problem. I was not expecting this level of service when I bought this system 1 year ago. I am elated at the continuous service by this wonderful company. Service after the sale is important. Solar Negotiators truly cares about their costumers. If you are on the fence as to which company to go with, I strongly recommend going with Solar Negotiators.