Semper Solaris

Joanna A.

They don't actually pay for referrals... it's been months and I've reached out to the sales guy I thought was great!! Every time I reach out, it's excuses for days. So never again!!

***update today 1/17.. received a call from Rachel who has made herself available to me and immediately responded. Thank you***

Daizy F.

We have been with this company for a year now. Our light bill is over our budget. We contacted a representative and explained our situation. Semper Solaris offered to pay 2 months of our bill. 2 months? Although the rep offered, i just wanted a resolution for my future solar panel budget/expenses. The issue did not get resolved. The representative told me that a representative would contact me for a quote to add more panels, never called. The rep also said to send her all my 9 statements because she'll review where the error was. Never received a call back or a text regarding our issue. There were no explanation. Now I have a huge light bill, it is increasing daily it seems and a loan payment that went up too. I say shop around for other companies. I just want the issue resolved and to pay less than $1.00 a month as when I first started. They made it sound so easy yet with a huge amount that grows monthly. RIDICULOUS. MY BILL IS NOW $2212.71

Charles C.

I signed my contract on Dec 12 2022 to have Semper Solaris ( 501 S Falkenburg Rd suite D11, Tampa, FL 33619 https://florida.sempersolaris.com/ ) install an Enphase battery system at my home in Tampa. The battery would connect to my existing 32 Sunpower panels which had been installed by ESA Solar of Orlando in May 2019.

The battery system would consist of 1 Encharge 10-1P-NA battery

Semper Solaris inspected my existing Sunpower system and stated there would be no impact on my existing warranty from SunPower.

The battery installation did not begin until May, and the final inspection was Nov 7, 2023

The installation was outsourced by Semper Solaris to Gulf Electrical Services ( https://gulfelectrical.net/ )

The installation did not even begin until after I had opened a customer service issue with Semper Solaris' corporate office in April due to the lack of communication on project timelines from the local Semper Solaris office. This was 4 months after signing the contract.

Prior to the start of the battery installation, my average electric bill was under $35 per month with my existing solar.

The battery installation took another 4 months. During this time, there were repeated issues with the connections between the panels and the battery components, which caused my electric bill to increase to over $250 per month because over half of the panels were not correctly connected to the battery system components, and so they were not returning power to the local electrical grid for net metering credit.

My existing SunPower monitoring system was disconnected and replaced by the Enphase monitoring system. I later learned that this was considered a justification by Sunpower to void my existing warranty on the 32 panels on the roof

There were 2 failed inspections by the county inspections ( Hillsborough county, Florida ) during the installation.

During the entire 10 months, Semper Solaris consistently failed. They do not reply to emails or phone calls / messages. They do not provide status updates to communicate, they failed to schedule the project, and repeatedly failed to install the product correctly.

Because of the incorrect statement by Semper Solaris that the installation would not impact my existing Sunpower warranty, I have no warranty on my panels now. I would not have installed Enphase if Semper Solaris had been honest.

Scarlet F.

It's been about 5 months since our solar project started. All the panels are up and still waiting for the final inspection. Come to find out they sent the permit without the batteries in the plan. Semper Solaris has not taken any blame but continue to blame the ""design team"" that the hold up is on their part and they have to resend the plans to county. I called yesterday and NOTHING has yet to be sent to county. We have had 3 no show no calls. We are paying monthly for batteries, solar, AND our electricity bill that's over $1000. My husband is 100% disabled, injured in combat and thought it would be great to give our service to a veteran owned company. We were sadly mistaken. We have had nothing but negative outcomes and this review would be pages long if I went into detail on everything that has happened. We had a generator as backup because my husband needs electricity at ALL times for his medical needs and they disconnected it after installing the batteries. Since then we have had to go without electricity twice and once for half a day. I called them 2 days ago and expressed the need to have the generator be reconnected ASAP and still nothing! A few minutes ago I got an alert from SCE saying that due to severe weather from Hurricane Hillary we may encounter a power outage. If things don't show signs of progression, I will unfortunately be forced to take legal actions.

Michael L.

I wouldn't recommend this company if it were the last solar company in the state. They are incompetent thieves. They under built our system. Then when we got a $1200 bill from SoCal and I brought this to there attention, they wanted to charge me over $6000 to fix there screw up. Now this year we're going to have to pay over $1900 to SoCal and that's on top of the $320 a month we pay for the solar. It's crazy to pay what we paid for solar and to still have to pay SoCal for electric. And the sales person lied as well. Completely unprofessional. They have horrible customer service and I cannot in good faith recommend this company. There playing on your heart strings saying there veteran owned. Go to Tesla and get there system and battery back up. You'll be happier.

Greg K.

I had Semper Solaris install 38 panels and two tesla batteries. Everything seemed to be fine. One day, I noticed my panels were not working. I confirmed this by my Solar Edge app, the Tesla app, and the inverter itself. So after looking over the system, I noticed the electrical wiring they installed caught fire and burned a hole through an electrical box, thus almost catching my house on fire. I called them (June 30th), and they said it's a priority call due to a fire hazard, and they will have someone come out in a few days. A few days come and go, and then I receive a phone call on July 6th stating the soonest appointment is July 27th. I thought that was pretty ridiculous, so I eventually got a date around July 14th. Well, low and behold, after the damage, the inverter stopped working. So they had to order a new inverter. At first, they were saying they would fix it (inverter), and then Solar Edge said they were contracting out to another company that I couldn't get a hold of to make an appointment. It is everyone passing the job off to someone else. As far as i'm concerned its Semper Solaris issue since their workmanship caused the issue. I have been without solar for almost 2 months, and it's been a complete nightmare dealing with Semper Solaris and Solar Edge. I should have just stuck with Tesla themselves.

Roxanne S.

I have been trying for over 1 week now trying to get Semper Solaris to answer their phone to the warranty department. No matter what time of day I call, I'm on hold until their system FORCES you leave your name & phone number for a call back, which they never do.

I've left 4 messages asking for a return call, still waiting. I've called my sales rep, left him a message asking for a return call, still waiting. I have selected the phone option for the sales department , which they answer immediately. They can only send a message to the warranty department for a call back, still waiting. I've asked to speak to a manager but of course they are ALL in a meeting. A standard lie given by most companies.

I only need a small repair, but that doesn't have any bearing here because they DON'T ANSWER THEIR CALLS.

I've had a few other issues with their customer service support, like when I had a question in the beginning about why I was still getting an electric bill, and they were to dumb to simply explain the process of new installs to me. Instead, they blamed me for using too much electricity. My sales rep called me and explained it in easy to understand English how the power buy back process works.

I'm happy with the solar system and how it works, just don't try to get any other service fromthem.

Diana P.

Wish I could give then a 0 ..I scheduled an app for a solar consultation online. 2 days later called to reschedule. Things happen..However calling to reschedule Again is absurd! My Husband is retired Navy and wanted to go with this Company being Veteran owned.. Must be a lie. Because military personnel are taught to be Ok n time

Bryan M.

Where do I even start. I wasn't going to leave a review, however today I was reminded that I should. Got a email from the Better Business Bureau on the company response. I'll be honest the sales rep was good, but soon after is when it all began to fall apart. Miscommunication, independent contractors, giving lower quality services (even though their independent contractor stated the better option ) is what I should be getting!

Additionally they contract with mosaic for financing and I have to say that was the crappiest experience I've had in awhile. I should've listened to my gut when I saw some negative reviews about this very issue. This was all in 2022. However, today February 2023 the financing still shows on my credit report as open account. Which why I had to go through the BBB to try and have it removed. I would go elsewhere, anywhere else. Their whole veteran ""love,"" and patriotism is fake.

Plus after doing lire research they run up prices on most equipment!

Jennifer C.

do not ever do business with this company!!!
we had our roof and solar done through them not even a year ago, our roof leaked in the master bath. took over 3 months from the inital call for someone to come out! still not fixed and now from all the water from the recent storms, a piece of the roof has fallen in the bathroom. call everyday and leave messages because god forbid someone answer their phone and not one word!!!!