Secured Roofing and Solar

Christopher C.

There are so many reasons why this company should receive ZERO stars that I am not sure I can list them all.

First and FOREMOST - they are LIARS - their person, Joe Vasquez, whose card says he is a FIELD MANAGER, was in our neighborhood after a very bad hail storm, obviously preying on the casulaties of the storm.

When we spoke with Joe he repeatedly assured us that THEY would do all repairs and if they could not do them THEY would arrange to have whatever company come out and do the repairs and as such we are to sign over the WHOLE insurance check to them to handle everything.

Joe went out of his way to ensure THEY would take care of everything. That was until they had the check in their hands. Then the TRUTH of all HIS LIES came out.

""Oh, no, we are not doing that or that or that or that - actually we are not going to do anything except the roof and we will cut you a check so you can go figure out how to get everything else fixed.""

They had scheduled a date for repair, changed it, changed it again, changed it again and talked to me on the phone to make sure it was ok that they would not be out on the last date change, which I assured them was ok as I would not be home the day they were going to do the work. This was good.

Guess what!? They showed up when we were not here and alledgely did the whole roof in ONE DAY!!! Every other company, including them took three days to do a roof repair, except out very large 2-story house, they somehow did in ONE DAY, while they knew we were not here.

Then I asked them for an accounting of what they supposedly did and instead all I got was a check in the mail which is way less (about $2000 less) than what will be needed to do all the ""NON-ROOF repairs"" as stated on the check.

They previously told me someone would call me about my issues, no one did. They defelct to someone else who never answers the phone and you have to leave them a message which does not get returned.

I will be discussing this company with the BBB and my home insurance company to ensure they do NOT get any more business for insurance repairs.

I look out our 2nd floor windows at the roof and it still looks exactly the same after the storm. They did NOT do the whole roof and who knows how much they did.

They tore a hole in our pool enclosure screen and when they showed up to ""fix"" they replaced the panel with a totally different screen material, DId not have the right size spline and so used some black goop to try to seal the screen. That panel is loose, has holes in and they continue to refuse to address this issue as well.

JOE and the whole company are obviously insurance scamming people, preying on victims of storms like an ambulance chasing lawyer.

YOU HAVE BEEN WARNED!!! DO NOT TRUST THEM WITH YOUR INSURANCE REPAIRS!!!

Mike G.

Tyler came to my house for a repair on my roof. I had a small leak in the garage. Secured roofing had reaplcemnt my roof after a storm and I could not be more pleased. Tyler made the minor repair, the leak is stopped and he repainted the stop. He was on time efficient and professional

Dick J.

RUN!
DO NOT USE THIS COMPANY.
They answer yes to everything and screw you in the end.
Huge mistake using this company and never ever again.

Laura B.

Finally, after 77 days my new roof replacement and all the repairs are completed! I first want to say before selecting Secured Roofing, I did my due diligence. I read all the reviews on Google, Facebook and BBB. I got several estimates for my roof replacement and Secured Roofing was the most expensive by $2000. Because the reviews were so good and I wanted to ensure my roof was completed in a timely matter by a reputable company, I went with Secured Roofing. It was very clear after the first roof installation, I had made a mistake.

My first roof was installed on November 10, 2021. This install was done by Nathan and it was horrible. The shingles were defective and there were many workmanship issues. The following morning Stephan and another sales person came by and immediately knew my roof would have to be replaced. Now here is my question, how did 2 people in sales know that the roof was bad in a matter of minutes but Nathan and his crew didn't? I've never received a answer to that question.

But because the defective shingles were installed on my roof and instead of Joe, the manager, actually coming out to look at my roof and the poor workmanship or even calling, Joe decided to file a claim with Tamko shingle company to recoup the money for the second roof that was now going to have to be installed.
A Tamko representative came out on two occasions, Nov 18th and Dec 13th, shingles were removed in 6-8 places on my already horrible looking roof. The second time Tamko came out Joe had told me and Stephan he would be here. After waiting and waiting Joe was a no show, which did not surprise me because he would never call me back or bother to show any urgency or concern for my situation.
I contacted the corporate office. At this point I was tired of being ignored and dismissed by Pensacola manager, Joe.
I was told because the Tamko claim had been filed, I had to wait for the results of their testing. So I had to go through Thanksgiving and Christmas with this very stressful situation hanging over my head. Finally, two days before Christmas Stephan called and let me know Tamko was paying for the second roof. Ok, all should be better from this point on but no it wasn't.
The second roof was installed on Jan 12, 2022 by Danny and his crew, Stephan was also here to make sure the roof installation went smoothly. When Danny began putting on the new shingles he immediately noticed they were bad and stopped. Danny and Stephan went to a different supplier and procured good shingles. The roof was finished by the end of the day and looked good. Thankfully Danny and Stephan were here!
So, now all Joe had to do was to schedule the repairs and workmanship issues from the first roof and have the 3 pallets of bad shingles removed from my property. Once AGAIN this was a problem and I had to contact the corporate office again!! It took another 2 WEEKS for Joe to get the repairs made and my roof job to be completely finished.
During this entire fiasco, I spoke to Joe, the manager twice.
Our second conversation on Jan 20, 2022 began by Joe letting me know he's been getting emails for not reaching out to me. I was hoping this call would have been Joe taking responsibility and ownership of my current situation. But that didn't happen.
Instead Joe made excuses, lied, blamed his employees, insulted my intelligence and talked down to me. Once I had enough, I just asked for a date and time when Danny and Stephan would be here to complete the work.
I told Joe I would be posting reviews and pictures with regards to my experience with Secured Roofing. Joe stated, I could write whatever I wanted to. Just another example of his nonchalant attitude concerning the seriousness of this situation.

I have to say everyone else with this company did care about my situation and were very apologetic but Joe is the manager and he makes the decisions and schedules.

Be careful with this company. Depending on which of their crews install your roof, my first roof should have never been installed with obviously defective shingles. Instead of doing the right thing, they were more concerned with recouping the money for the defective roof they installed. Corporate office was notified early on and I still had to wait 2 1/2 months. I continuously had to keep reaching out to get the job completely finished and all repairs made and 3 pallets of roof material removed from my property.

Here's some pictures of the first roof that their employees didn't realize were defective shingles, not sure how a competent workers couldn't have known these shingles were defective!!

Marci S.

Horrible company. They messed up my insurance report by stating the damage to my roof happened over a year ago. The insurance company denied my claim solely based on that date - even though there was really no way to determine what the actual date of damage was. This company cost me a fortune due to their negligence in ignorance of what insurance covers.

Pat B.

Very happy with roof replacement project done by Secured Roofing and Restoration! Job was completed in timely manner. Removal of old, damaged roofing and replacement with new shingles finished in less than 3 days. Meticulous clean up!

Tom S.

Excellent service. They took care of the paperwork. No problems.
Roofers cleaned up perfectly. Arrived on time and finished quickly.
No trash left behind.
Working with Secured was very easy. One of the best transactions with contractors had.