RRG Roofing & Gutters

C U.

There is probably not enough space in this review to tell how a chimney leak repair and new ""gutter shutter"" and chimney cap installation went. The fact that our initial meeting with their representatives was on a Friday the 13th in September might have been a clue as to how things were going to go. The men that came did a good job of selling the company and we signed contract to have chimney leak repair, new gutters and chimney cap. The amount was not little but we thought they would be the experts and get the job done right. Ha!
An estimate of three weeks was given. They were to do repairs for leak and a new chimney cap, then gutters to avoid ladders bending gutters getting on the roof. Well, they said they were coming to do gutters first thing on Oct. 3, then the morning they were to come, the truck had no brakes. Said we'd hear from them by Friday. No call.
Truck was in shop for some time and then on Oct. 23 they were coming to do leak repairs which included a cricket being made and other leak repairs and replacing a metal panel that the first inspection revealed had two holes.
The men came and supposedly fixed everything and when they left they acted as though all had been completed. Too bad for them, my husband has a drone and it showed they had not replaced metal panel with the two holes that they had brought to our attention in first meeting. We called and their excuse was that they only brought one panel. The men doing the work never mention that fact! Finally on October 30th they were coming to do the gutters. Four men showed up and started to work. Did not take too long and the job was completed. They asked us to inspect. Oh my gosh, in over 30 places they had used a screw that was too long and protruded through the fascia and was visible under the eaves. Their excuse, that never happened before! If only once one of them had looked underneath to make sure about their installation. Their only thought seemed to be to hurry and get it done. And we thought they were the professionals! Well, they couldn't fix all that day. They'd have to come back with shorter screws for second hole in bracket and then putty and paint our messed up fascia with all the unnecessary holes!
On November 6 they came and tried to fix all the blunders from just not pay attention to their installation and to install chimney cap that had only been finished the day before. Oh my goodness, almost the next day they were wanting their remaining money. Jesse came on November 12 to collect final payment. He got quite an ear full about our experience with RRG. All he could say was he was sorry. That night we had a terrific wind and rain storm! Our leak was STILL there! We were not happy campers. Called and told RRG. It took them till December 12th to get back and 3 men and a supervisor person came. They were supposed to do water test. They were not up there very long. My husband tried to tell them where he thought the leak was and I'm not sure they spoke the language. When they came down it was clear that they had only caulked and when my husband asked did they put metal roof foam in questionable place, they said they used the old. My husband was not happy after looking again at drone footage. We had paid for all rubber foam to be replaced. Finally today, December 16, they sent the original men with whom we had signed the contract. Jesse and Andrew went back up on the roof and removed the transition that was to have rubber foam for metal roofs under it. There was NONE! The previous men had lied.
Andrew admitted that was their fault. After applying the required rubber foam, another water test was done the right way this time and it seems that maybe things are fixed. Also a messed up gutter was fixed that a workman had bent by stepping on. We are glad that hopefully we are finally done with RRG. We will see after a good rain storm.
Our take away from this experience is that RRG has some good people but not so much the ones that actuality do the work. They were guilty of showing up without the right materials needed on truck and trying to make do. (Who shows up to fix leak on roof without caulk?) They were guilty of not always being truthful about situations. Communication between customer and office could be a whole lot better. The 3 weeks turned into 3 months of aggravation, frustration wasted time and sorrow that we ever called them in the first place. This review is just to make others know that all their work is NOT 5 star, not even close!

Bonnie B.

After sustaining tornado damage to our cabin in May, we contracted with RRG Roofing. The contract stated specific structural carpentry work to be done to repair damage. RRG requested, and was given, more money over and above the original adjuster's estimate to cover this damaged area. However, the RRG ""carpentry"", and I use the term loosely, was substandard and would never have passed an inspection. (RRG didn't pull a permit for this job, although one was required by the county for structural work.) This substandard work, which for brevity purposes was new lumber sections not being scabbed in or attached in any way, was pointed out to multiple RRG people the day of the roof job, including the crew leader, project manager, and the original salesman. Pictures were also provided multiple times to multiple people at the RRG main office, including the Warranty specialist and the Production manager. RRG was also notified in writing of all deficiencies, including this. RRG refuses to address this issue, although it was documented in the same photos as other significant issues they have addressed. The sales manager, whose name had been given to us several times as the person who could work with us on this issue, flatly refused to do so. This job was paid in full, and we had faith that RRG would stand behind their work and address any and all deficiencies.

Brian H.

installation and production went smoothly and the entire crew was efficient and finished before other competitors. However, left a dangling wire behind the house and told the account rep, Drew, as he stopped by to collect the final balance. Promised to take care the issue the following week but no-show twice. Be careful and make sure all your pending items are taking care of before forking over your final payment. You probably will not see these guys again...

Update: RRG contacted me right away after the above comments was posted. A crew show up right away within the same day and politely took care of this unresolved matter. It's good to know that RRG takes pride in maintaining and uphold their reputation and be responsive enough to do what's right. I've just changed the rating of their recent installation to reflect the entire experience.

Krista E.

Johnny with RRG roofing came out and took the cap off the roof and noted no leaking and showed me pictures of cobwebs and that it was dry. The attempted to simulate a heavy rain to see if water was getting under the cap. He did suggest getting better ventilation to help with possible trapped moisture

Dolores M.

I want to assure all staff at RRG Roofing and anyone interested in help with their roof that this is a fine, honest, and efficient company.

At no cost to me the company sent a polite, knowledgable employee, Blake, who did a thorough inspection with pictures and explained I needed nothing done.

You just do not often find this today in a business nor individual. Thank you Blake and RRG Roofing.

Pam F.

I give RRG 5 stars for being an exceptional company all the way from making appointments (thank you Cimarron), coming out for the estimate (Nick) to the person who actually got on the roof and fixed the problem (Michael), who was incredibly polite, thorough and cleaned everything up after he was done! Could not have asked for anything more. Thank you all for making this repair in such an easy and uncomplicated manner. Y'all are the best!!

Dirk W.

Got this ""Pro"" from Angi, called me this morning to say they couldn't make the appt for the quote at 11 am thIs morning and I tried to reschedule for Monday and Cimmeron got snotty and told me they weren't the roofer for me when I said if I had to reschedule again, don't bother and hung up on me. DONT USE THESE FOLKS, THEY SMELL OF RIP OFF!

Donnnie J.

The quote RRG provided for a roof repair was $4,100. The day of the repair the repairman called to inform he was on the way and the job would only take 2 hours. I contacted RRG to have an itemized breakdown for the quote but only received a list of items for the repair with no prices for these items. The job was completed in one and a half hours which calculates to a $2,733 an hour rate. I am a senior citizen and I feel I was taken advantage of and seriously overcharged.

Christopher E.

Josh made an emergency visit to us being here within two hours of calling them and I had never done business with them before. We had water coming in through our kitchen ceiling during one morning rainstorm.

Our leak turned out to be a humidifier problem connected with our HVAC system in the attic area....not the roof.

He suggested that while he was there he may as well have a look at the roof to see what kind of condition it was in.

Took numerous photos showing where we had hail damage.

They worked with our insurance company and made a visit at the same time with the insurance Adjuster.

Our new roof was just finished yesterday and it looks great.

Ann C.

Josh Rich was the service person who came to repair my roof. He was pleasant, professional, and knowledgeable. I would highly recommend this company.