Roofmax

John Z.

Told me that they would insure my house I had Insurance before they sprayed the roof now I don't have no insurance I want my money back and I will keep pushing until I get my money back . You want me to change the review give me my money back I need house insurance this is a joke

Wil G.

I used roofmax days before my insurance company inspected my home and they said nothing about the roof. Believe me that's a good thing

Laura S.

The franchisee is a talker! Try to deal with him via emails, if you're not a talker like him. He wanted to start the work before going on the roof, but luckily we waited. Later, after seeing pictures our roof was too old, so we dodged a bullet on that one.

Ted H.

it takes a longtime for the product to work apparently. i think it needs to rain a few times, but the tiles were limber on my last inspection. i guess I'm more than half wrong. i just had different expectations and i don't think I'm alone. the crews were just great.

Barb N.

I had an opportunity to learn of RoofMax while getting estimates on a total reroof. Chad Stevens was able to explain the process completely, answer questions, went up on the roof and took many photos of areas that either needed new shingles, some moss growing, or nails coming up from the shingles. This treatment has saved me thousands of dollars and will last for at least five years.
Chad Stevens was on time, professional, courteous and extremely flexible in working around my painters. I highly recommend doing the research on this new company and look into why you may be spending needless money on a very costly new roof.

Carol C.

I found a shingle on the ground from my roof. Called & he came out the next day. We were expecting rain the next week. He came, nailed the shingle back &a few others that were loose, &sprayed my roof on a Sunday morning. The fix is working well.

Divina D.

We recently had our roof replaced. John of RoofMax was able to set an appointment with us even on a Saturday, and honored the estimate which he did months ago. He explained the whole process patiently and answered our questions thoroughly. We were able to choose from different options of color and material for the roof, gutters and downspouts. We also had a flat roof and skylights which needed to be changed as well. It took about 2 weeks ( it was still raining the past couple of days) before Dino contacted us to schedule the work. Once they started on the roof, it took only 3 days -and roof was done. Remember to plan to bring your pets out as they'll get bothered with all those commotion above. Just be prepared that you might have to add on to the original cost based on what they see once they remove your old roof. I appreciate that the workers left the area clean once they're done.

Hewhois P.

1) Bottom line: RoofMax provided excellent knowledge and exemplary service and we are totally satisfied we received good value for our money.

We identified a couple of roofers but were impressed by the reviews given for RoofMax (a sister company of Yorkshire roofing). We called RoofMax and told them about the current damage to our roof and our desire to get an estimate to replace the roof. They sent someone that day to repair the roof to avoid further damage, and scheduled Dan to give us an estimate.

Dan was personable, and totally knowledgeable so we were comfortable discussing details (both aesthetic and technical) with him. Dan provided detailed roofing brochures to help us choose our roof. Once we identified our color and material preferences, we traveled around looking at other roofs the company had done. We got to talk to one homeowner who expressed his total satisfaction with RoofMax.

We met again with Dan to finalize our decisions and at the same time saying yes or no to his valuable recommendations. He estimated about 2 months before they could do the installation. Two weeks later we got a call telling us some time had opened up and we agreed to schedule the following week.

Workmen showed up at the scheduled time (first was the ""demolition squad"" to remove the old roof). Materials including the wood, roofing tiles and insulation arrived on schedule. They vacuumed out the old insulation and blew in new insulation.

One of the workmen, Mike, was totally helpful in assisting us and letting us know he was happy to answer any questions or address concerns we might have. His communication skills were wonderful and we felt involved with the whole process.

Bonnie F.

Roofmax is a great company! I called and spoke to Dino, he was very friendly on the phone and set up a date for my roof inspection. Felipe came out right on time and did a thorough inspection. Lyle came out on the agreed upon date and spent all day repairing my roof. He came back the next day to finish the job. The cost was competitive and everyone I came in contact was fantastic! Highly recommend!!

Jonathan W.

Methinks most definitely NOT! Caveat Emptor, baby, which means ""Let the buyer beware"" and is completely warranted here.

This company sent me a representative that went up on the roof, ascertained the problem (echoing another company, who made the same diagnosis, so at least he was honest) and then sort of wrote up an estimate for me.
The rep's name was Jesus.

The Good:
* Honest assessment of the problem.
* Punctual in arrival time.

The Bad:
* Did not volunteer that the repair he was offering would not address the problem permanently. It wasn't until I asked a significant number of questions about what he wanted to do that it was obvious to me the repair he was offering was a stop-gap measure (of two years) that would need to be done again every two years for the life of the roof. When I realized this and asked him, he was even reluctant to confirm this, which frustrated me. I can't make good decisions without complete information, after all.
* This company explicitly DOES NOT guarantee their workmanship for any duration of time. Period. It's written right there on the contract, which I asked Jesus (the rep) about, and he confirmed that they offer no warranties or guarantees at all, of any kind, not even on their workmanship, which is pretty shifty in my opinion.

The Ugly:
* Jesus tried to assure me that he would come check on the work and fix any problems if there were troubles after the work was done. With the ""no guarantees"" written right across the bottom of the contract, this was a shine job designed to get me to sign, and I would have had no recourse if there were problems. I don't trust reps that do this sort of thing, and it speaks volumes about the company policies themselves.
* Jesus also failed to write ""estimate"" on the contract he was offering me, attempting to pressure me into signing an authorization to start work (as it read at the top) before he even went up on the roof to assess the issue. I declined until he wrote ""Estimate"" on there, which he didn't do; instead he opted to go up on the roof and begin the inspection. Another warning sign, people.
* No estimate ever sent. Jesus wanted to knock the work out right away, but I insisted that his company send me a written estimate on the work. That hasn't happened and Jesus came out 17 days ago.

Summary: They don't guarantee any aspect of their work, they try to push signing documents in a high-pressure approach and they don't follow up even on giving estimates. I can only IMAGINE how hosed a customer might be in trying to get them to come do the work or, gods forbid, actually fix a problem they missed or possibly caused.

Go. Elsewhere. Anywhere else.

Seriously.