Roofing Pros USA

Vicki H.

Contacted Roofing Pros for an estimate. We were to get an estimate via email after tech returned to office and reviewed with ""his boss"" - it's been over a week and so far, we've heard nothing from them. Wouldn't trust them to do any work if they can't provide better customer service in the beginning.

T D.

Stay off my property, all property in the State of Florida under 5 acres with a home on it is considered posted (no trespassing) even without a sign. Considering your scam artist walked past a no trespassing sign at the top of my driveway, then rang my dual doorbells, knocked and opened my screen door twice with a large no soliciting sign right under the first bell you rang on a half acre. Next time you will be arrested for trespassing. I have you on surveillance. Stay out of Royal Highlands. I will be posting your info to my neighbors on ring.

Amaury M.

Make sure you completely read all documents you sign with Roofing Pros USA. In May of 2023 my elderly parents spoke with one of their representatives regarding replacing the roof on their home. They had started a claim through their home owners insurance and Roofing Pros had my parents sign a contract. Roofing Pros USA wanted to know the claim amount the insurance was giving my parents before they would give a quote. They finally gave a quote for the full amount of the payout plus a fee of $2,500. Other roofing companies were $4,000 cheaper. The Roofing Pro USA contract states they can keep any checks sent from the Insurance company and any attempt to back out will result in a penalty of thousands of dollars. I ended up speaking with their manager and he informed me that they would look into the situation. We never heard back and my parents got the roof replaced with another company. One year later, we just received a letter charging my parents $3,300 for canceling the contract. Go to this site https://www.myfloridalegal.com/ and file a complaint if you have had any issues with this company.

Terry H.

I can't say enough about how pleased I am with my experience with Roofing Pros USA! They are definitely the pros. I found them via Jason's ad on Facebook and decided to reach out. From my initial meeting with my sales rep, Jason to my Account Executive Julia to Zack and his crew, they made it a smooth seamless process from day one. I had five companies come out before Roofing Pros USA. None of them pointed out the hail damage I had. Thanks to Jason's meticulous detailing I was able to have insurance cover it. All the others were just worried about closing a deal and moving on. Experience and professionalism matters! Shop around and then call Roofing Pros USA to get it done right!

Jean Carlos R.

Very bad service, I am very disappointed at this company.... It's been only 5 months and my roof is already leaking... they have come to repair it in five different occasions... I will never contract or recommend this company to anybody... I had to repair 300 feet of laminated wood flooring due to the leak and I also had to cut off a piece of ceiling to be able to see where the leak was coming from... I had to spend extra money to repair my home flooring and at the end I was also charge some interest fees because apparently insurance company did not pay them on time. If I was you I would not contract this company for anything. Sincerely Manuel Soto...

Sue H.

**SCAMMER ALERT** There's an active lawsuit pending against this group of scammers. Call Vanderlaan Law Firm @ 352-789-6744 to get added to the class action lawsuit. They pay their ""employees"" $500/roof or $250 if they don't meet their quota within the week. They will ONLY do insurance claim jobs that they fabricated by getting on the roof and ripping shingles in some cases, not all, and then turning the photos into their legal team who will go after the insurance co's for 5X's the price of the roof. This is causing a huge HO rate increase and has even caused ins co's to fold and leave Florida.

Sue V.

I hired Roofing Pros after Hurricane Ian and am very disappointed. First, They will not give you an estimate. They rely only on the estimate given by the insurance company and they don't even stand by that. They only want to put through supplements so they can get more money and they don't even inform the homeowner of what additional work is being performed. They are trying to put through a supplement on my roof and I have requested to see what exactly they are trying to get paid extra for but to no avail. They do not want to let me see it. I guess they feel the homeowner doesn't need to know! My son also hired them and requested multiple times that he be given an estimate for the work and all they did was send him what was approved by insurance. Then I am sure they will put a supplement through even though he also was never informed of any additional work that needed to be performed. They are just in it to get as much money from the insurance companies as possible and do not care about the homeowner at all. When my roof was finished, they kept requesting that I pay them the balance of the contract plus my deductible. We had quite the argument about how they were not owed the deductible as I had a house of damage and not just the roof so they were only owed the balance of the contract. They just couldn't understand the concept. Second, we were told many things that ended up to be untrue before hiring them. We were told they would do the roof and they had partners that would do the soffit and fascia. I wanted someone to do both as we found out, no one wants to do the aluminum work without the roof and Roofing Pros then changed their story and had no one to do the soffit work. It was a real pain trying to find someone for the soffit without giving them the roof work. They also implied that they were a kind of public adjuster and could help with the full claim not just the roof. Of course, this wasn't true. I would never have hired them had I known they would put through supplements without telling me additional work was needed prior to performing it and if I knew they would not do the soffit work nor help with the insurance company issues. They are truly unethical and masters at scamming you. If you try to cancel your contract with them after 3 days, they charge you 20% of the contract. They also do none of their own work as far as I can see. My roof and my son's were both done by subcontractors and you only see a roofing pro person for about 15 minutes of the whole time the roofers are there. Stay away and get a reputable company to do your roof.

Greg W.

Beware! These guys are insurance scammers. I let them go through their little rodeo until I was certain about it. They ended up trying to coerce me to sign an agreement with a Public Adjuster . They had a cozy little percentage deal with these guys and they were going to go after my insurance company following the first claim denial on my roof that was generated by RPUSA on my behalf. It was legitimately denied! They didn't even want to send me a quote on how much they were going to charge for the roof replacement. They and the Public Adjuster wanted put their prices together and go after my insurance company to try to get themselves a home run. So I had my roof inspected by a roofer who's opinion I trust; the fact is that I had some overheated and blistered shingles on ridge vents only (heat coming out of the attic on top of direct sunlight is the culprit), the blisters hardened and were pock marked from hail impact back in late September. RPUSA was claiming that the roof had overall hail and wind (?) damage and was a loss. It's actually in fine condition for an 8 year old roof. Predatory contractors like this cost all homeowners money due to increased insurance premiums. I didn't let them touch my roof, I sent them packing with their little yard sign once I was certain of their attempted scam!

Judy V.

Happy Holidays to entire staff & crews. A special note of appreciation to Jodie and his crew. He identified a problem, brought the necessary materials, complete crew, supervised the work to achieve the correct solution. Excellent results. Thanks ever so much, this Ocala office does a great job.

Thomas S.

I had someone on the next-door page in my neighborhood actually the wife of a man who works for them come out to look at roof damage rather than really looking at the roof damage he was more interested in trying to get me to sign a contract assigning my benefits to their company me and my mortgage company That is a red flag people that means you no longer have control of your money when you get it from the mortgage company you gave it to the roofer he was not interested in looking at the damage until I would sign the contract when I told him I was skeptical he gave me his card and left I looked at the back of the card and took his advice and looked up his rating on the Better Business Bureau and yelp and to my surprise I found out many many people have had problems so first I'm going to warn you just like your insurance company will do not sign away your benefits as he told me we will get you a new roof and we have attorneys in Tampa to fight that is the problem with the roofing business right now they are making it hard for you to get a good settlement because they are immediately wanting to take them to court make their attorneys rich and you are going to be stuck with what little is left of your check probably not enough to finish putting a proper roof on your home so listen to the advice that you were given on the news channels and do not sign away your benefits that will end up costing you in the long run beware of Kevin the first thing he did was pop out of the truck with the contract and then explain to me how his attorneys would help me get a roof never got on my roof to examine the damage that should tell you somethings wrong and then when I would tell him I'm skeptical and didn't want to sign he had no time for me and left so I did not get an estimate on the damage nor did I get anyone to look for the damage basically if I was not willing to sign my money over to them They were not willing to help me good luck to you if you hire this company you have been warned and do check their review on yelp and the Better Business Bureau like I did and you will not be probably signing a contract