Roofing By HomePlus

Alla S.

BEWARE and THINK TWICE before you sign a contract with Roofing by Home Plus. The sales rep, Pavel Malyk, presented one contract amount, but after the insurance estimate was revised, they failed to update the contract and I was in for a very rude surprise at the end.

What's more, the billing and accounting department was a total disaster. After making the final invoice payment (or so I thought), I received a statement indicating that the invoice was paid in full. A few months later, without any explanations or clarifications, I was surprised to receive a new invoice with a higher ending balance amount than what was indicated on the contract. The most concerning issue was that after the ""new"" final balance was recalculated, a payment of more than $6,500 was not even accounted for in the new billing records! I was so grateful that I had a copy of the receipt saved.

In the end, the roof replacement for my property costs nearly $1,000 more than what was indicated on the contract. After my insurance had revised the initial estimate, no representative from Roofing by Home Plus even bothered to review or update the contract indicating the new difference. I had sent multiple emails requesting an explanation regarding the contract and final invoice discrepancy. I didn't get an answer until I called and informed the accounting department that I would be posting a public review of my experience. Accountant Brenda Calcara finally scrambled and investigated the situation.

The staff at this company are VERY sloppy and careless, not just in the billing department but also following-up on outstanding issues. After the roof was replaced, I had left over roofing supplies sitting on my driveway for months. It took multiple calls and reminders to get it all picked up. On top of that, I had roofing nails left all around the premises of the property that the crew didn't even bother to clean up after themselves.

If I had an opportunity to restart the roofing replacement process for my property, I would absolutely NOT choose Roofing by Home Plus and I will highly recommend for anyone to do the same. Please do a favor and save yourself from the frustration of dealing with this sloppy company.

Dan B.

I reached out to Dennis from HomePlus after Hurricane Ian tore through our city. They were the only company that gave us a fair quote. All of the other roofing companies I heard back from were all just just storm hunting and hiked up their pricing so much! Dennis was responsive, considerate and very professional throughout the entire process. The team at HomePlus delivered and installed my brand new, gorgeous roof just 23 days after signing with them! Thankful I found these guys!

Dina S.

Great roofing company. Denis is awesome, really walked me through the process. Would recommend 10/10

Den K.

They were quick to get back to me. Once I got signed and deposit paid Roof was done in less than a month!

Amber R.

Instead of supporting the community and local families after a catastrophic hurricane hit our area, Roofing by Homeplus is threatening to sue local families. Did they buy any supplies yet? NO! Did they do any work on our property? NO! Our family like many others suffered a great loss from hurricane Ian. While many local families are struggling to stay afloat, this company is trying to take advantage! Less than a week after hurricane hit they came out and they lied about the contract we signed and never followed up with the proper contract. We felt pressured and mislead during the process and made it known to the sales agent and owner. They were never willing to give a price for their services and we were told an updated contract would be provided and would include more details. After telling our sales agent we did not feel comfortable with the contract, the owner reached out and defended the way they ""work"" with insurance companies. What they really do is force people to sign direct pay authorizations and lead them to believe this is the only way. The conversation with the owner made us even more uncomfortable and we sent an email to Gary the sales agent saying once again we were uncomfortable with a direct to pay. His response was, "" If you are uncomfortable with direct pay let me speak with our GM. It might be revocable "". We assumed this is what he was going to do and for almost 15 weeks we heard nothing from them. This was such a relief. Then we received a phone call from a woman threatening to sue us if we weren't going to use their company. They want money when they haven't bought any supplies or done any work. They will harass you with rude phone calls and letters and demand you give them money for doing NOTHING! We have asked kindly to move on from this company as we have felt uncomfortable with them from the first stressful week after hurricane Ian. Their response has been to demand we pay them money for doing NOTHING! Do not fall victim to this company and do not let them take advantage of you!

Lillian A.

Our roof was replaced by Home Plus after Hurricane Ian. The initial inspection failed, they fixed it and then put the roof on. Our roof failed inspection again. We have called and they came out took pictures and documented what was wrong with the roof. We thought great, it will get fixed now and we haven't heard from anyone even though we call at least twice a week. I am disappointed with the quality of the work and lack of response to our calls - we need our roof to pass inspection and now we have to hire someone else to come in and fix their failures. On top of that they have emailed me their invoice twice and I promptly respond I will not pay until my roof is fixed. Maybe this review will force them to respond to our calls or for them to reach out.

James W.

from start to finish the process was quick and easy. im very happy with the results and the neighbors all complient the looks of the roof. i would refer Homeplus to all my friends

Lisa L.

Love these guys! Great people and always easy to deal with. Pricing is fair and good quality work. Definitely would use them again!

Joanne G.

i can not say enough of what a great experience this has been from getting someone out quickly for estimate to getting the job done
they answered all my questions made me feel very at ease the work was done in 3 days very neat clean and my roof looks brand new
i would use them if ever need be and highly recommended them
very professional but very friendly as well
they are extremely customer orientated and pleasing to work with
pricing very reasonable
thank you all very much

Pamela A.

Not real impressed with their work. They did fix it but I feel they were way overpriced.