RoofCrafters

Sandy G.

I needed my siding replaced and someone in my neighborhood recommended Roof Crafters. I called and got an immediate response. Chris Cogburn was at my house in next to no time. He talked to me about what I wanted, told me what he recommended and he took measurements. Chris came back in a couple of days and went through everything he planned to do to make my house look beautiful.
I already had a couple of other bids that were outrageous and I was afraid to see what the price was going to be for what Chris was describing. I was happily surprised by a lower bid than the others and told him to ""sign me up!"" The contract was extremely detailed and Chris went over every bit of it with me.
Chris and his crew were outstanding to work with from day one. The work crew did an awesome job pulling off the existing siding and installing the Hardie siding. They cleaned up everyday when they were done and they were always very polite. It did't take long and now my house looks brand new and it was built in 1979.

Roof Crafters did a totally awesome job replacing and painting my siding. A great price and a job well done - what more could you ask for? Five stars is really not enough, I would give them 10 stars for sure if that were an option. I HIGHLY recommend Roof Crafters!!

THANK YOU Chris Cogburn and Roof Crafters!!

Connie M.

Sustainable high winds and roofing shingles often times don't get along. I experienced this event this week where the winds have been a fairly consistent 40 mph for the past few days. My shingles ripped off like dominoes falling. I called Roof Crafters and spoke to several of their staff/sales team members. Without fail, every single one of them were on top their game and over the top awesome. Their sales manager, Chris Cogburn, was at my house within an hour, inspected the damage, wrote a bid and had the job ordered with Ronnie Stone at his office within half an hour. Their field tech, Jeff, was at my house four hours later and had my entire roof repaired within an hour or so. Same day service? Until yesterday I would have said ""what's that""?

Roof Crafters reminded me of what that means yesterday. Kudos to them for understanding and practicing superior customer service. They are a relationship sort of company. Hard to find these days. From where I'm sitting, they recognize the value of high-trust vendor/client relationships. For this, I thank you ROOF CRAFTERS!

In the immortal words of Arnold Schwarzenegger, ""I'll be back""!

Valles L.

Very satisfied with quality of work. They were fast and efficient. They made a tediously issue easy to handle. Highly recommended!

Christopher B.

Called them and scheduled a meeting to review my roof. I have a flat roof of some sort of foam material that was at end of life. The estimator was great and assured me that he would contact me. I called them 10 days straight trying to figure out whether or not they would provide a quote, and each day I was told that they would. On the 10th day, I called asking if my quote was ready. The gentleman said he would check and he called me back say ""sorry somebody else should do your job."". We really could have gotten to that understanding much sooner. At any rate---they need some help providing feedback to prospective customers in a timely manner.

David G.

They took 9 months to do a job that should have been weeks, over charged me and caused a residual problem that will cost me at minimum 6 months to fix. Their response to an independent assessment was to absolve themselves of any liability and to date, I've talked to nobody but the 'Project Manager' who oversaw the fiasco in the first place. To say they are unprofessional is an understatement; I'm a technology executive and if one of my PM's had performed this poorly or had such an insolent attitude, I'd have fired them.

Alexa M.

We have worked with Roofcrafters since 2008. They were recommended by our State Farm agent. They replaced a roof on our personal home and 2 of our investment properties.

In 2013, Roofcrafters added a 3rd car garage and did an excellent job for us.

In late 2015 and early 2016 we did some remodeling inside our house. We changed our outdated ""wet bar"" to another 1/2 bath. We also had them knock out a stone wall to add another staircase to make the living area more accessible. We are very pleased with the work that was done. I also must mention that Al Cooley was the one who kept the project on schedule and was always attentive to our calls and questions!

They are a locally owned company based out of Leander and conscientious about the quality of their work. However, in Austin's current booming economy, you might have to be on a waiting list. We were fortunate to have scheduled the work before things got crazy busy!

Here is Roofcrafters website:
http://www.roofcrafters.com/

Deborah B.

We had RoofCrafters do a complete remodel of our exterior; new roof, gutters, Hardie siding, windows, and decking for our porch. Chris Cogburn was our project manager and he provided a very comprehensive and competitive bid. He went the extra mile to make sure we were satisfied during the process and quickly dealt with any possible questions/concerns we had. The subcontractors did high quality work. All hiccups (as there always are in construction) were dealt with in a timely and professional manner. The project was completed at the contract price (no nickel and dime to death). We're very happy with the job done and think we have the best looking house on the block now!!

Brooke S.

We had a interesting experience with a FLAT roof installation by roof crafters. The roof material is a lifetime material called (IB- Membrame). We had a good experience up until the work started and it was installed. The cost of the lifetime roof is around $32,000 for Flat roof, big long house. We have no problem with the IB Roof material that we paid for, but we do have an issue with WHO and HOW the IB material was installed. It was installed by shingle roof installers, that were not familiar with the material at all.The installers ran out of material and patched almost one whole side of the roof. We have been unhappy and not satisfied since the completion date Nov. 2014. Looks like we are going to have to seek legal advice on how to move forward with Roof Crafters.

Brooke S.

Tim H.

After a major hail storm last April, we had RoofCrafters do everything; roof, gutters, windows, paint, driveway, patio, garage doors, a very large job. Due to hot weather we opted to defer roof work until cooler weather, but wanted other work done as soon as possible. Come August, I had to fight for every step of progress. Work slowly began in September. In October I escalated to one of the owners hoping for progress. On my bird-dogging the work was finally complete in mid-December, months after all surrounding homes were repaired. RC is a family business, so accountability is not there when you try to escalate. Their sub-contractors are low quality, you'll have to manage them after RC makes the appointments and takes 20% overhead and profit. Balls were dropped everywhere. I wish I'd gone with any other outfit.

Victor S.

I just replaced the hail damaged roof of my rental property. Based on Yelp Reviews, I called couple of roofing companies with BBB members to get an estimate for my hailed damaged roof. One company gave an estimate without covering the porch and shed and did not want to deal with insurance companies. Another one did not show up on time and then project manager had an attitude problem. Finally came across Roofcrafter. As mentioned by the roofcrafter appointment scheduler, roof crafter project manager Wes called on the same day to schedule an appointment. He was on time for all appointments...for taking measurements, giving estimates, later on for inspecting. Team at Roofcrafter too were very co-operative and prompt in responding. They made sure to get the GAF warranty as promised. Wes Specifically reviewed approved Insurance documents and defended my case for better coverage. Roofcrafter team worked very well getting the invoices to the Insurance company on time. This helped me to get the insurance money within one month for my on time payment. Wes specifically followed with the insurance and always responded back to any question or queries I had. Was Very happy with the way my project was handled. Was Pleased with Wes's role in managing my project and highly satisfied with the roofcrafter team in getting this project complete. Work was done in 2 days and recent heavy rain showed NO leak, confirming that the work done was well done.