RoofClaim.com

Steve H.

This company spends dollars direct-mail marketing on roof repairs.
So, I call to get an estimate and procedure to replace one tile on my roof.
The job is ""too small"" they say.
Their advertising implies they are repair specialists with no limitations.
Well, they just lost a potential long-term customer by flipping me off on a small job.
I can't rate the quality of their work but I can rate the quality of their marketing and response. If I was in that business, I would use a small job to set up future work and referrals. I would set up a repair when I had another job in the area, price a solid margin into it, make a good impression and establish a customer for life.
Basic business 101.

Paul C.

So This is probably one of the most unprofessional job interviews I've been to out of all of the job interviews I've done in my life.
So I get there no one greats me or anything at all I just walk around and find my way into one of the doors on right. Suddenly a random man walks past and asks me, ""are you looking for Jasper"" I simply reply yes. Then this random guy who hasn't even introduced himself asks ""is that your resume?"" I reply yes sir. He grabs it out of my hands tells me to sit down there *points* and walks away with my resume in hand.

Then couple mins later some random girl walks out to where I'm sitting, introduces herself and says ""here's a math test, you have 20 mins to complete and you can't use your phone"". I replied ok and got started. While I'm sitting in this big open room at the front all the sudden like employees and other random people start walking out. Don't forget I'm here for a job interview and currently taking. Math test. So anyways, while I'm still taking test.

The lady who gave me the test gets on phone just talking talking talking loud as can be. Some random other lady walks out of an office in the back and get this. She sits RIGHT ACROSS the table from me taking me math test literally being so loud and obnoxious on the phone speaking Spanish. While the lady who gave me the test is also still on phone being loud. Then to top all that off. 2 gentleman walk out of the office in the back making TONSS of noise laughing and rambling on about something talking to the ladies that are around me while I'm STILL SITTING HERE taking a test. The heck wrong with you people. Show some respect. I don't know how your parents raised you but geeezzzzz man. Seriously?

So it's about 10 mins into my test and all this garbage is still going on while I'm sitting here trying to focus and then the lady who gave me the tests walks up to me and says what are you applying for? I'm thinking seriously?!?! You all have been emailing me about this for a week. We literally set up this interview a week ahead of time not to mention you also emailed me back asking for me to come an hour later to what we first planned. So then she has the nerve to tell me oh go ahead and finish that math problem you're on and I'll take it. I'm like okkkk? So I finish it she takes my test comes back like 1 min later and says actually I think we mixed your resume up with someone else's online I'm sorry. I'm just sitting there staring at her like what!??? LOL you stupid? I mean come on. There's obviously a HUGE communication problem within this department lol! Killing me. So I was just like ok. She's like thanksn and walks away.

All that being said, that was the most UNPROFESSIONAL and also DISRESPECTFUL interview I've ever been to in my life. was not impressed, at all. But I mean what should I expect? I applied to a company that has less then a 2 Star rating from reviews I'm looking at right here right now hope anyone reading this steers clear of this company! Hope you have a God blessed day

Dan L.

Very disappointed with the post installation service. The company threatened me with a lien on my house. I wrote a letter for refund services not provided and got no response. I strongly recommend that you use a local roofer in the Orlando area, not Jasper. A professional company would respond to a customer if they want future business or a referral. Not going to get one from me.

Marisa S.

I had a roof installed in 2013 by Jasper and now they are telling me that they cannot do any repair or maintenance work. Do not use these people. They are scan artists. Use a reputable roofer not a fly by night company like Jasper.

Kim C.

BEWARE, Jasper is a RIP-OFF.....My neighbor had a horrible experience with this company and after seeing a nasty email she received from Jaspers ""lawyer"" Renee Van Tassell, I decided to cancel my contract. According to my contract and Mike, if you cancel after 3 days you must pay for any ""services"" provided by Jasper up to $2,500. I decided whatever chargers I would face would be far less than the pain and suffering my neighbor was going through. In my cancellation letter I asked for a itemized bill detailing the services I would be charged for. I just received an invoice that states I owe a contract cancellation fee $2,500. I called and spoke with Melissa who stated the fee they charge is for contacting my insurance company, scheduling the appointment and negotiations. I explained to her that these are all things that I did myself because my insurance company did not deal with Jasper. Mike did not provide me with any services and actually texted me on occasion to ask me had I heard anything from my insurance company. I have screenshots of his texts! My insurance company only dealt with me, which is why my insurance check was not in Jasper's name. This bill is my first time ever hearing from the branch office. Jasper never ordered any materials, never scheduled an installation, and never negotiated with my insurance company....only walked to my door and had me sign a misleading contract. Now they expect $2,500! I am determined to expose this company and get them out of Florida ASAP!!!!!!!!

So can you believe I am still waiting for an itemized bill for the services rendered by Jasper and a phone call from Maggie as I requested. According to my contract, if I canceled....then I would only be responsible for services rendered up to $2,500. Yet I keep getting a bill in the mail that only states cancellation fee. And by the way, I'm sooooooo happy I canceled the contract because my neighbors roof is leaking and it was just replaced by Jasper!

Sherry B.

I would rate Jasper as a NEGATIVE 5 if I could.
Jasper replaced my roof in May 2015. I thought they did a good job until I had my gutters replaced last month (April 2018). At which time it was discovered that Jasper failed to comply with industry standards of removing the gutters/downspouts and removing the old drip edge. Instead Jasper took the shortcut and put the NEW drip edge over the OLD existing drip edge, cutting 2 slits (notching) about every 20 inches to accommodate the existing gutter spikes. Had I not replaced my gutters, this would have gone years without being discovered.


In the contract Jasper agreed to replace the roof for the Replacement Cost Value of Owner's roof as determined by Owner's insurance company. Jasper accepted my insurance check which included 1) Payment to detach and reattach gutters and downspouts (which they did not do), 2) Payment to Remove and Replace drip edge (which they did not do). Makes me wonder what else Jasper got paid to do per the insurance loss report, yet failed to do while accepting the payment. It is wrong, deceitful, and fraudulent to accept payment from the insurance company for work you did not perform.


Jasper's shortcut of placing the NEW drip edge over the OLD drip edge and notching the new caused the gutter company not to be able to install the gutters in the manner in which they were intended to be installed resulting in an unsightly mess. The new gutters had to be installed much lower than the original gutters which are not aesthetically pleasing due to 2-3 inches of notched drip edge showing above the gutters. Additionally, I am not convinced that there will not be water intrusion where they notched the drip edge.


In an attempt for Jasper to make this right I spoke with someone in the Corporate Office and was basically told sorry your warranty was only for 2 years and it's been 3. REALLY?
A reputable company would back up their workmanship and would bend over backwards to make right the wrong.

Nora M.

I was told Jasper would fight my insurance company. I waited and waited. They never ever called. I had to keep calling them. Then over 3 months, the manager in Lakeland told me they do not put roofs on homes. Then what's there company for or do ???? Inconsiderate and waste time.

Bill T.

These people are crooks. DO NOT USE. The rep gave me an 8k quote for a 1500sq ft house roof. By the time they were done they jacked the price to 12k. What's worse is that a nasty lady named Renee claims she's the in house attorney and threatens to put a lien on and foreclose on my home. This company is ruthless! This alleged attorney instructed everyone at the company not to speak to me. She acted like she was God. Not a single manager or representative ever got on the phone with me. Buyer beware.

Rick F.

Watch Out!!!!!!!

My first experience with this company was them going door to door after the hurricane. They inspected my roof and told me it was shot. They then drew up a contract and asked me to sign. I laughed in their faces. Told them I would never sign anything until I talked to my insurance company. USAA ( 5 star company) came out and said there was not a thing wrong with the roof. I actually felt really bad calling out the inspector when other people really needed it.

That was in October of last year. Now they just completed a job across the street. I came home to find my lawn had been run over from their vehicles, which caused large divots on my front lawn. The only way to fix the problem is to get top soil and new sod. I also noticed many black tire marks in my driveway that had just been power washed a week before. I had no clue what caused the marks. I then found out from a neighbor that Jasper trucks were parked in my driveway. Now I knew were the marks were from.

I called Jaspers corporate office and was treated very nice by a person named Maggie. She assured me that everything would be taken care of. I sent her pictures of the damage to my property. Three days later she called me back. The first thing out of her mouth was ""I talked to legal and you can't prove those marks or divots are from us"". My neighbors word about them being parked in my driveway was not good enough. She then said the black marks were very likely from my own truck. Yes after living here over a year my truck just decided to mark up my driveway.

I'm a very principled person. So you can imagine I did not take her accusations very well. She then said she would give me $75 for the damage because of customer service. I said I wasn't her customer. Furthermore, I stated that just power washing the week before cost me $75. I also asked what about the lawn. Her answer was a couple of pieces of sod no big deal. She did not want to acknowledge my time and effort that would be needed to fix the lawn. After several minutes she decided for ""customer service"" to give me $150. I have several ridge caps (shingles) gone from my roof. I wonder if I bought the shingles if they would come fix it for free? Really, ""its no big deal"".

If this is how they treat someone whom wasn't even a customer, I can't imagine how they would respond to a bad roof job. From the previous comments posted about them you can see it won't be good. Stay away, stay away, stay away.

Feroze Y.

Reschedule my appointment 3 times without letting me know anything. after work was done and i paid in full the same day, office called me 4 days after asking for payment again and was being rude to me. horrible company and business practice.