Roof Doctors

Barbara P.

After this winter's storms there appeared to be something loose on my roof. Contacted Roof Doctors and they came in 2 days. Bill checked it out and let me know it was a flap that covers where the peak of the front porch met the roof. Also a couple tiles had cracked and one was slipped a little out of place. He fixed all the issues on the spot with construction glue and didn't charge me at all. I really appreciated this since I'd already spent $$$ replacing and repairing my fences. I would highly recommend them!!!!

Hayden J.

It's has been very unpleasant dealing with this company. Their CFO Craig doesn't seem to realize their work is incompetent but will sue you before even mailing a ""courtesy"" letter regardless after their faulty repair!!! ***Do not hire this company, they do NOT KNOW what they are doing.***
** Substandard work** went from bad to worse when asked that they fix their faulty repair! Inferior techniques & materials! They don't even spell out the specific materials that they use- cap sheeting? Whose cap sheeting, they are not all equal. Look at the pictures they are a progression of bad- my patch repair then their horrible idea of a fix!! Ugh $3000 for

Stephen B.

Hired them to come fix a roof leak and was charged $2,000 for them to install a few shingles alongside our hvac unit that didn't even fix our leak. Was really unhappy with their service. First of all They Didn't go into our attic to fully diagnose the issue to see where the leak was coming from or anything and was super unprofessional when I would ask questions to what they were doing. They Used a handheld device that supposedly sees where the leak was coming from and they swore it is accurate. Sike, it didn't work so apparently they need to rethink their way of locating leaks. In the bill they gave us they had the nerves to write they aren't liable if what they did didn't fix the leak because they knew they did the bare minimum work wise and didn't fix our problem while overcharging us for the work done. We still have the leak and need to hire a new roofer to come do what they were supposed to do! Would never recommend using these guys for anything!

Steven C.

My family recently had a 3-month long miserable experience with roof doctors. It is only the sheer terrible service, unprofessionalism, intimidation, and responses from roof doctors that makes me want to strongly warn anyone against using any of their services. I strongly advise anyone with roof work needed to review the general themes of complaints here and on the Better Business Bureau and all other social media review sites - as you will see very common themes emerge. The D- rating on BBB is there for a reason.

In January 2023 roof doctors was contracted to fix a leak on our roof. Part of the signed contract was re-directing water flow to a different area. The work was done and was completed in less than 30 minutes and was a terrible job. A banged-up metal pipe was taped to a prior down spout and re-directed to the same area where the leak was - not fixing the issue at all. It was also not secured and a safety hazard to leave unsecured on the roof. No communication on work done or explanation was provided. For the next 30 days I attempted to reach anyone at roof doctors to discuss the problem and was met with such incompetence and lack of response I cannot explain. The staff who returns your message (because no one will ever pick up the phone) repeatedly told me they have no way of reaching out directly to supervisors or management. The staff refused to document any of my calls or provide any email or communication that I needed a response. Finally, after 30 days the original surveyor returned to my home, and with me by his side, confirmed the job done was in fact ""a crap job"" of sub-standard work. He completely agreed with me. He then removed the down spout and it was left open that he would need to figure out with ""his boss"" on the best next steps. The job was left incomplete. Another 30 days goes by and despite multiple calls and emails to this surveyor and roof doctors staff there was a complete lack of response. Finally, 2 months after the initial job was ""done"" I receive an email from so-called co-owner of roof doctors that the invoice is unpaid. I kindly asked for a phone conversation to discuss the incomplete job and adjustments or plans to complete the job. He refused to have a phone call. Again, the owner of the company refused to have a discussion with a client about a sub-standard job that was left incomplete, and his only response was a threat to enforce a mechanics lien on the property if the invoice was not paid immediately.

Again, please read all additional reviews. Incompetence, lack of communication, unprofessionalism, intimidation and just a pure lack of any human connection are common themes rampant. Sadly, much of this could have been mended with returning calls, an apology and acknowledgement of the mistakes made and agreement to stand by their work. Please be warned.

Steven G.

Stay away from this co as their work is poorly done and they are totally unprofessional and unresponsive to complaints. I recently retained them to fix a small leak under a downspout on my roof. They were backed up for 5 weeks, but the estimator Alex Albrecht told me he would come over and tarp it so damage would be limited. He came over a week later and roof doctors charged me $200 for the tarp which was improperly secured and improperly placed. When i sent him a photo of the tarp blowing around, and said the continuing rain was causing added damage to the interior of my house he assured me he would return and fix it. He never showed and ignored my repeated requests. I endured a few weeks of continued leaks turning a few thousand dollar interior repair into what is now around $25,000 and counting. Their response was to offer to refund my $200 for the tarp. Again dealing with them was a huge mistake. Don't make the same one.

Gordon C.

Roof Doctors repaired a leak in Feb. 2022. It had a one year guarantee. In Dec. 2022, it leaked in the same place. Their estimator said it was because they did not repair the correct location. It cost me $2,600. The company would not reply to my emails and would not call me. On 1/24/23, I wrote them, sent a copy of the 2/22 contract and said if they didn't reply, I would contact the Contractors State License Board. They sent a roofer to do the repair on 2/17/23. They would not send me any paperwork on what repairs were made. I strongly suggest against using this company for any roof repair.

Raven R.

Do not give this scam business your money. They will tell you something is wrong with your roof, then give you an amount to pay and have you docusign a contract. Then, they will ""fix"" your roof, and when you have them come out to re-fix what they should have, they will charge you double the amount of money you originally paid. Then they will call and threaten to take you to court if you don't pay for what they did not fix because you signed the docusign. From the looks of the reviews they do this to people all the time. They really need to be looked into for theft and fraud.

Editing to add: We just had the top rated roofing company on Yelp come out and fix the roof as roof drs charged us for something and never fixed it. The new roofing company stated the previous fixes to the roof (roof drs) glued new shingles onto the previously broken shingles. Our contract with Roof Drs stated they would remove and replace multiple things and not one thing they (roof drs) stated they would do was actually done per the report from the top rated roof company. I am appalled. What a disgrace of a company roof drs is. This company will rob you and have zero remorse.

Mike M.

I won't waste my time explaining the specifics of the sick and twisted way I was treated by roof doctors. The owner would just write a bizarre diatribe about how somehow the customer is wrong, after they didn't fix the leak in my roof and threatened to take me to small claims if didn't pay. The owner should be apologizing to my little girl for making it so I can't afford our trip to Disney land for her birthday but instead I am left without my money, a leaky roof, and nothing but threats from this company. Not sure how I can be any more clear other than to say in no uncertain terms DO NOT USE ROOF DOCTORS.

Marilee W.

Bill came out next day to fix roof tiles that blew off after our big storm. I highly recommend him if you have any roof repairs to be done. He is a really nice guy and gets the job done right.

M. S.

Too bad there is not a zero star option.
Like so many others, our potential buyer got their ""free inspection"" on our almost-new roof. They apparently something about that isn't required according to CODE, and demanded a $250 2 year roof certification along with a bogus repair of $450 for an item that is NOT REQUIRED ACCORDING TO CODE. Our realtor said they were ""upset"" when we didn't buy into their scam. Good, I'm glad they are upset that their scam was unsuccessful!
They did not even take pictures of the ""damage"" they claimed. They refused to come and re-inspect even though we had a professional add the unneeded item - repairs certified and completed by a roofer with 50 years' experience, and inspected and approved by a more reputable roofer, in addition to a PE Civil Engineer.
(In my lay opinion, this type of behavior could be viewed as extortion).
Needless to say, we are also filing a complaint with the Better Business Bureau.
Beware. It's like the saying goes... You get what you pay fo There's a *reason* they are willing to do a ""free"" inspection...