Roof Crafters

Irina N.

3 years ago waterproofing flat roofs (white plastic tablecloth-like membranes) were installed by RoofCrafters on the 2 second floor balcony floors of the house we bought this year on HH Island. 1 balcony leaked after big rain 2 weeks after we moved in causing ruined walls/ceiling/windows in the room below. Estimated damage - over 10K. RC came over, informed us that the work was still under warranty (till June 11), were very apologetic, mentioned, that they were here only 6 months ago to do just this - deal with leakage(took the balcony floor decking over the waterproofing roof up, fixed the leaking roof and internal damage and put the decking back onto the waterproofing membrane). When the balcony decking went up this time, it revealed that the waterproofing membrane was installed by RC on improperly pitched/uneven floor causing huge drainage problems (balcony floor is actually lower than the the drainage scaffold holes) and ever-present pool of water on top of the waterproofing membrane - bad installation. We also observed, that the waterproofing membrane/roof was not properly extended to under balcony wood railing causing water leaking through not water-proof wood railing - bad design (both design and installation not done to a code, as our insurance informed us). Both Dave Owens and Fred McBride, who came to assess the original damage and promised to help in the beginning, gave us the same explanation - the decking installed over their roof was installed using improper long screws, causing the holes in the membrane. Our argument was - RoofCrafters ourselves (per Dave and Fred) reinstalled the decking over the membrane just 6 months ago using PROPER screws. Why did the roof leak again? To us (and insurance) the answer was obvious - ever-standing water-pool on the balcony floor due to improper/not to a code product installation causes the membrane itself to deteriorate, previous patches/seams opened causing the leak. When I pointed it out to Dave Owens, he yelled at me for the first time... RoofCrafters patched their roof again this time (membrane was already covered in billions of patches of all sizes/shapes) and left promising to come back to fix internal damage. They never returned. I tried to call/email. In the meanwhile, the 2nd balcony started leaking... It was a complete waterproofing nightmare. Dave Ovens was especially rude with me and the listing agent, insulting and even intimidating me over the phone once he understood the extend of the damage (you want to sue me? You will get nothing...!!) The company does not have any customer service/quality control/resolution center. It basically has 3 people in HH area - Dave Owens ( will yell and insult), Fred McBride (will never pick up) and a receptionist (never knows what goes on). There is no one else. The wall. We hired another contractor to deal with the damage caused by RC's waterproofing. When they cut the sheet rock, it revealed termites in the wet ceiling below the balcony. HH Exterminators Co told us that the ever-standing water above the ceiling caused it and will cause it again if the balcony floors are not rebuilt/pitched and leveled properly ASAP.... To make people aware of the company's business practices, we filed a complain with BBB and welcomed their roofing specialists to inspect RoofCrafters work. We believe, that It is the way the company deals with its mistakes(can happen to the best of us), that makes the business great. if you want the company, which not only can provide a quality installation (which RoofCrafters definitely did not in our case), but also the one which stands by their product in case something goes wrong, RoofCrafters is not your choice. Professionalism, integrity and honesty are completely absent here. Beware. No, we do not want to sue you, Dave, but we do want the future customers to be aware of the business you are in - hit and run.