Roman Roofing

Sandy S.

Run from this roofing company! They installed faulty underlayment which allowed massive water intrusion to our home. They refuse to pay for damages, the matter is in litigation in Lee County court, records are public information
below is video of water destroying our home.
https://youtu.be/QDnF497Jlm8?si=QK9azoiP9S2yFTPA

Greg T.

BUYER BEWARE!! Roman roofing put the wrong color shingles on my house. I was unable to be there for the job and when I was finally able to get to the house to see the finished product they put the wrong color it. I have a notarized contract with the color I chose. There was no change order to indicate the color should have been changed. It's absolutely unacceptable for a business to so blatantly breach contract and then give a customer the run around. I followed every proper protocol, yet they still pulled a classic bait-and-switch maneuver. Now I'm stuck with the wrong color shingles that detracts the exterior paint scheme. They assured me the situation was being addressed, but then went totally radio silent. They will not return my messages. Such an unscrupulous, unethical company clearly has zero integrity or concern for their customers. You will surely find yourself in an infuriating, stressful, and financially damaging situation like mine. Consider this first-hand account a dire warning - BUYER BEWARE of this company!

Mike H.

Got a quote from these guys right after hurricane Ian, then they pulled a permit. Dont i need a contract first???

Ed B.

Caution, Caution, Caution, will not stand behind work. Warranty is meaningless!!!

In January 2019 we experienced a leak above our master shower. We contacted Roman Roofing. The salesman came to the house and inspected the roof. We were told the roof was nearing end of life. We decided to have Roman Roofing replace the roof.

The roof was removed and replaced by March of 2019. During a stay in June 2020 we noticed a leak in the same place above the shower. We called Roman and they sent a repairman to fix the problem. I paid to have drywall repaired. 2021 The leak returned and Roman sent someone out to fix the issue. I again paid to fix the drywall. In 2023 again the same issue. This time it was a very light stain on the drywall. January 15 2024 a large leak in the same location after a big rain. I called Roman and they sent out a salesman Jordan P. Jordan got up on the roof, took some pictures, said that he was going talk with his production manager and figure out what was going on.

1/22/2024 called the company because I had not heard anything back from Jordan. Stephanie answered and said she would have him call me.

1/25/2024 Called the company again because he did not return the call. Again I was told she would get with him and have him call back.

1/29/2024 Following the requirements of their contract I wrote a letter to document the issues that have occurred over the last years. I let them know that the original issue was a leak above the shower and the leak has been happening for the last 4 years after replacing the roof.

1/29/2024 I received a response stating that he had talked to the production team about this repair. Then something about trying to send an email to the GAF rep to attempt to get them to cover it under warranty. Roman has a warranty for 5 years according to my contract. I was told that due to the hurricane they could not be held accountable under the warranty. I did not have any damage to my roof from the hurricane. Jordan inspected the roof on 1/5/2024 and said the roof looked fine. He asked me for a copy of my contract because he didn't have access to that information. He also asked if I kept records on the repair people that came out to attempt to fix the repairs. I told him I had the dates of when they came but that his company should have those records. I told him the problem had nothing to do with the hurricane. This leak has occurred every year since your company replaced the roof.

2/01/2024 After hearing nothing from the company I sent another email requesting a meeting with the owner. I tried to explain that it was obvious that Jordan did not have the capability to investigate the situation with his lack of access to the systems.

2/05/2024 Again no response from Roman. My emails went to both Roman's office staff and Jordan. I am just amazed at the way companies run today. I gave two of my neighbors and my sister recommendations for Roman Roofing. On my recommendations Roman did the roofs. I completely regret ever recommending Roman Roofing. One of my neighbors had them replace the roof and they put the wrong color on the house. They damaged her gutters and she had scuffs on the house.

While I could just call another roofer and have them come out and fix the problem I won't. I have had by limit on companies that hire poor help, find every way they can to blame someone or something else and won't take responsibility for their companies products. I cannot state this enough STAY AWAY FROM THIS COMPANY. Next will be a letter to the BBB and then probably a call to the attorney. It is unbelievable that this is what one has to do in today's society to get the work accomplished that was contracted.

C R.

RUN AWAY from this company!

Nothing but a pain from the start and through to the end!

How does a ""reputable"" roofing company with so many ""years of experience"" get it so wrong?

Problems with company and job (in order of how they occurred):
1.) Workers purposely broke many palm fronds that they deemed ""in their way"" destroying trees in the process.
2.) Left a lot of shingles, debris and nails laying around the yard after tear off.
3.) FAILED FIRST INPECTION! This was because the peel and stick underlayment was not laid down flat. Yes, you read that right NOT FLAT. THis is such a rookie mistake it's disgusting. (Dry-in inspection)
4.) Installed a ridge vent that should not have been installed. The ridge vent was installed 3.5 feet from a Solar Power Exhaust Fan vent. Anyone who knows anything about roofing knows this is a mistake. They had to come back out, remove ridge vent, seal and shingle ridge which is how it should have been done from the start.
5.) FAILED FINAL INSPECTION!
6.) Damaged gutter causing the gutter to overflow. Had to come back to fix.
7.) Left 8 open bundles of shingles and 1.5 cans of 5 gal roofing cement in front yard landscaping. Was not even aware that it was there until I called to inform them a week after the job was finished.
7.) Very poor communication

An incredibly lousy experience. I hope the roof holds up!

Sorsha S.

I our new metal roof was installed less than a year go. Rain came in through the cap.... did they fix it after Hurricane Ian, NO, did they pay for the ceiling damage in the hallway, YES, with some reluctance and it took about a month for anyone to come see the damage. Fast forward to 2023 after Hurricane Idalia, which did not even make impact here, we had more rain coming in through the cap. Someone came out within two days to puts foam in the cap... why wasn't that done already. We have water stains all over the ceiling and their response is: They came out to seal the ridge vents when our warranty was no longer valid and that getting the ceiling painted was our responsibility. Why in the hell can't our metal roof that you installed, withstand rain coming in through a ridge vent? HOW IS IT THAT LESS THAN A YEAR LATER OUR WARRANTY IS NOT VALID? We are extremely angry! If our roof is going to do this on every storm, what a waste of money! I forgot to mention that there was an unbelievable amount of nails, screws and small pieces of metal left in our yard that no one at the company seemed to care about!

Jules S.

Horrible company, from no communication to many many mistakes, a leak, installed our roof wrong and had to tear it off, run the other way!

Pat J.

The roof was fine. Management were bullies and did just the opposite of what they said ethically they stood behind.

I would not do business with again. Read your contract fully!!!!

Signed bid was $22,000 but there is small print that they then go to the insurance company for more - ended up with a final bill of $27,000.

Disappointing for sure.

Kat W.

We were very pleased with Roman when they did our new shingle roof in August, to the point where we recommended them to dear friends. 5 weeks later Hurricane Ian hit and our ridge caps were damaged. 3 and a half months later and countless phone calls and no resolution. Now they seem to be ghosting us. Promises made and never fulfilled. So disappointed and disgusted.

Deborah J.

Don't bother. Unprofessional and dismissive in attitude. Still waiting for an estimate. I guess some jobs are too small.