Reliant Roofing And Solar

Mary M.

PLEASE look elsewhere!!! I was so pleased with Reliant when John Waugh sold me my roof in 2019. In July of 2022, I found water damage to the wall in my home (see first 3 pictures attached). Reliant came out to do a roof inspection, and found that area around my chimney had not been sealed well. I was still a happy customer, as they had completed the inspection and were going to come out and complete the repairs.

They sent out Norman, a subcontractor who tried to complete the work in one evening. Please see all of the remaining pictures for his so-called repair. Reliant deemed this a successful repair. Are you kidding me???

I have been fighting with this organization since August of 2022. They insist on only repairing the one panel, but the house was built in the 60s and this paneling is nowhere to be found according to their first subcontractor, Norman, and their second, Mario. Both stated, ON THEIR OWN, without any suggestion from me, that if the paneling could not be matched, the whole room's paneling would need to be replaced, so that it would all match, but Reliant has told them no, and that they need to build the paneling out themselves. Refer to the pictures of the repair to see how that turned out.

Please keep in mind that through all of this Reliant has refused to return phone calls or emails. For every 5-10 voicemails or emails that my fiance or I leave we MAY get a response from reliant.

This review is aimed at protecting anyone who is considering this company for their home repairs, replacements or projects. I beg you to keep shopping!! I once thought very highly of them, and would still if they had handled this repair with integrity and class, but they have not.

Gena J.

Critical: Professionalism
Work estimate Jan/2022 - I had many people tell me to do my research prior to having my roof re-done because I could be left with a pretty big bill at the end -so I continued to research and found Reliant was the one company that took initiative to work with my insurance directly (CLAIM -damage to roof which insurance would pay for). I did everything I could to be confident I wouldn't be subject to crazy charges after the work was done. I emailed back and forth with Reliant Roofing continually until I felt confident that I knew every step and had everything in writing. June 22 accepted Reliant to replace my roof. Work Order = smooth / Ins paid $23,000 / Roof work was smooth / work was done well. I started getting the daily phone calls and emails to pay ($1,000 Deductible and there was overage of $2,000) = prior to the work being done. I had customer issues with the job the sunroof had cement all over the center and I knew I couldn't get up there to fix it so I asked they have that fixed. Also inside repairs never were completed - I had someone living in this area and it had already been 3 weeks then the repair guy just doesn't come back (I called in another source and paid them) Still being called and emailed by Reliant to pay the bill. I kept emailing back the problem with work not being completed - 3/4 emails finally got Reliant to respond and that was by them having the inside/contractor to email me and try to schedule the inside work. Work was done all parties knew this. I emailed for a line by line credit for the uncompleted work to be taken off my bill. I paid more for the inside contractor I hired then they credited my bill. Reliant sent updated corrected invoicing then kept at the aggressive approach at collecting the remaining $2,800. I told them I had their Reliant Insurance Adjuster promise me in writing to invoice the home owners insurance for the overage - I wasn't disputing billing - I wasn't avoiding paying the balance (the check was filled out and sitting at my house) I wanted the CC from the billing to the insurance as promised. They said they cannot provide that due to that person being on leave from work and that I just needed to pay this amount. Gab called and text multiple times same day demanding payment - assuring me that the insurance will be billed the difference. Very prematurely in his text he threatened to lien my house - I was shocked. I called him immediately we then talked on the phone and I expressed my anger at an inappropriate and premature threat to lien my home. I told him just go by my house today and pick up the check and now being Sept 22 - never have they provided me with what was promised a CC letter or invoicing to my insurance and that's because I'm told by my insurance they never filed the overage explanation to my insurance so I had a chance to be reimbursed. With the amount of money they had already been paid by my insurance this was to petty a situation for them to end our business so negatively with threats and not doing simply what I was promised.

Alan W.

Did not show for estimate! Called to setup meeting for estimate then did not show up.

Gloria B.

I had the best experience ever with this company! First of all the Sales guy Michael Clark, just was awesome and very easy to work with - he worked with my Insurance carrier direct which saved a lot of stress. When that all got worked out the guys came out and got it done! Michael/Foreman was great too - very personable! I would highly recommend this company! Made it so easy! Thanks you guys!

Kristy R.

Michael Clark was a joy to work with. He helped me get approved for my new roof and everything. A flawless experience and I love how it turned out. Thank you!!

Melody E.

My roof isn't even on yet and I can tell you Reliant Roofing has been impressive from the moment I contacted them. Michael Clark (904-307-8456) has diligently worked with me and provided absolutely excellent customer service. He explained everything from A-Z, answered my questions, and made sure Reliant was working closely with my homeowner's insurance company so every detail was taken care of. I have been extremely impressed with his level of communication and keeping me in the loop at every step, even anticipating my needs and questions. I thoroughly researched many roofing companies before I chose Reliant; reading reviews, and speaking with a number of customers. Reliant came out on top every time and now I see why. Once the roof is completed, I'll do another review! Call Michael and let him get you started on your new roof. This young man impressed me enough that I wrote a review - something I rarely do!

Sofia M.

I'm really glad I chose Reliant Roofing to redo our roof. They were professional, great at communicating updates, FAST at executing the job AND MOST OF ALL they convinced our home insurance to pay for most of the roof (which we were not able to do ourselves a few years ago when we contacted them, due to lack of knowledge when it comes to their policies). I would absolutely recommend anyone who's thinking about replacing their roof to give them a call. They're excellent. Great customer service from the sales people (Kevin & John) to the production director (Shannon), to the project managers (Michael and Julian) to the billing coordinator (Kensie). Thanks for a great experience guys!

Nick M.

Reliant may be good for roofing but don't hire them for hurricane panels. I trusted the company to get the work done on time and was given a date. I called to confirm and was told that they didn't recall giving me a date. Don't walk away run . . .

James R.

Overall I had a great experience using Reliant. Everyone I came into contact with was very professional and courteous.

Tom E.

We were extremely pleased with our new roof from Reliant Roofing. The team arrived on time and their work was very professional. They took great care of our landscaping and did a great job in cleaning the site. Felipe and his team did meticulous work and we love our new roof. We were also very impressed with the office team who kept us apprised of the timetable and the permitting process. We heartily recommend Reliant Roofing if you need a new roof.