R.S. Toyama Roofing Service

Hasegawa Builders G.

Aloha-
My roof still leaking needs to be fix. Been calling leaving messages.
Need to know what's going!!! My master bedroom carpet ruined. Mildew- everywhere, floor and ceiling. Need to take legal action.

Mahalos,
Gary Hasegawa
Hasegawa Builders (808) 391-6919
[email protected]


R. Toyama came out check for leaks at my Hale that I am renting. Toyama came the next day after a night of thunder showers to determine where leaks are.

I been in this business for over 30years not once I heard so much complaints on the person who works in the office. One person can hurt the reputation of a long time company. Give Aloha get Aloha!

Wayne T.

Mr. Toyama and his crew did a great job. The installation for re-roofing for the carport was only 4 hours. The price was very reasonable.

Sherman K.

Mr. Toyama provided prompt and excellent installation of a new roof on our new home construction. I would recommend his company to anyone.

Lynne M.

Three weeks ago we called Toyama Roofing Service regarding a roof leak. We were told that the owner would be out the next day to take a look. Great! A half hour after the set appointment time we called to see what was happening. We were told that the owner had driven by and, given his age, would be unable to check out the roof. Too steep and high! He'd send his helper over in a couple of days to check it out. Not to worry. They could take a look using our ladder so we didn't even have to be home. Hearing nothing, we called them again a couple of days later. Sure. They'd been by, took pictures etc. We'd have a quote soon. Waited. No quote. Made three additional calls. Were always told the quote would be ""in the mail."" Now, three weeks into this odyssey we're waiting and, now that the rains have returned, I sit here listening to dripping through the ceiling. Thanks, Toyama! (not) The irritating thing is this company came highly highly recommended by a friend. I will now have to go back to that friend and tell him to please not recommend Toyama to anyone else. Wish I could tell you something about the quality of their work but, given this treatment, I wouldn't even let them on my property at this point. Hey, if you don't want to do the job at least have the human decency to tell someone that you don't want to do it rather than lead someone on.

Roy K.

My ceiling showed signs of a bad leak, Monday morning. I emailed R.S. Toyama and they replied within an hour. Raymond Toyama came out the next day and inspected my roof. He determined that my roof was in good condition and but needed minor resealing done. Today, his men came out and were done within 30 minutes. ""No job too small. No job to big. Go where the job is and as soon as possible"". I highly recommend R.S. Toyama Roofing Service Inc. I emailed another company ""nearby"". To this date, I haven't heard from them. ?

Heart S.

I want to send a very heartfelt thank you so very much to Raymond, owner of this company! He was referred by another roofing company to address my parent's leaking roof from the recent Hurricane Lane as he was reported to be very knowledgable with my parent's roofing material. I called yesterday and Lucy took the message down and scheduled an appt for this morning. I was so grateful! Mr. Toyama came out and went on the roof and fixed the leak on this older style aluminum shingle roof. It is one that others have stated is a challenge to fix. Mr. Toyama was so humble and respectful towards my elder father and explained the problem that he fixed right away. My father is 'old school' but quickly liked Mr. Toyama and what he did. I am just so relieved that the roof was fixed in less than 24 hours and my stress level can decrease now in keeping my parents home safe! Mr. Toyama represents a business that has integrity, respect for the customer and doing what is right. It is unfortunate of a few past years review that do not reflect what service I had received today. I will refer others to him! Thank you!

Anna F.

Whatever other people are writing about this company I can tell you that as a senior and one who has built many homes on this island and on the outer islands, it is hard to get ""old school"" kind of work that is excellent and work with people who listen to what you want and do the job right the first time!

The crew is also trust worthy and not people that they just pull off the street to get the work done. Roofing is a very interesting business within the contractor arena and there are A LOT of companies who claim they have experience like painters do and then screw up.

Mr. Toyama, Brittany and Robert are all good communicators and very responsive to all your questions. And to top it off, they are kind and always answer the phone.

I would give these guys 10 starts if I could.

Mahalo!
Paul Goo
MANOA

Wendy S.

My parents just got their roof done by this company and they did a great job!!! Did a background check before we called and found out that they have been around for a long time. My parents are not the most savy with the English language, but the person who picked up the phone was patient and kind. We're not sure why others say there weren't an estimate since we got ours really quick. The estimate was received and the completion of the job was done in a timely manner. They had no problems from this company or the workmanship so far. Would highly recommend them to all others!

Eric K.

Little surprised by the two other 1-star reviews. I had no trouble getting this company to come out and give me an estimate, followed by a quote via e-mail, my approval to proceed via e-mail. They didn't require me to pay until the job was done although the contract said something like 50% on the first day, the job took two days to complete and they cleaned up the stripped roof nicely too. Other companies I contacted never showed up, didn't provide quote or did so weeks later, didn't seem all that interested and provided higher prices. I'd work with them again.

Jo Ann I.

Called them to do an estimate on replacing my roof. They came, but never bothered to give me the estimate. I called them to ask and was told I would be getting the estimate, but till this day nothing. Can't waste my time with people who can't bother to get back to you!!!!