PRO&Master Handyman

Casey X.

Dear Carlos,

It is frustrating that you privately admitted to being in financial trouble and accepted my payment without completing the work. I have attached your email in response to my demand for the completion of the patio replacement or a refund.

YOU ARE USING A FAKE CONTRACTOR LICENSE NUMBER AND HAVE FAKE REVIEWS.

For those reviewing his job history, please refer to our communication regarding the payment he received and the job he promised to do but did not complete. There is no confusion here--he took the money and disappeared.

Julian O.

6 month update:

Carlos assured us that he could adjust the outlet to accommodate the plug for the AC unit he installed. Our unit was no longer functioning appropriately so we looked into it and realized that he did not change the outlet, but removed the ground prong and twisted another to make it fit into the existing outlet creating a fire hazard and our unit to no longer function. He did not communicate to us that he was going to alter the plug of our unit.

Response to Carlos:

Yes, you did. No one else has touched this AC unit. I realize the outlet has a ground, which makes the reason for the ground prong being removed even more confusing... I have our texts where I sent you a picture of the plug before it was altered and you told me over the phone that it wouldn't be a problem.

Keith S.

Carlos installed a doggie door. He said he would come back to finish up painting and adding some trim to make it look nice. I paid him what he asked plus a 20% tip and fed him. Perhaps that was my mistake to do that before he was finished as he said he would return Saturday but did not.

He then said he would come the following Monday but did not.

He then said he would come the following Thursday, then said he could not.

He then said he would show Friday but then said he could not.

He then said he would arrive the following Friday at noon, but did not.

He then said he would come early Saturday, did not come and did not say why or respond.

Carlos then said he would arrive 10 a.m. July 24. at 10:37 he said he would arrive between 11:30 and 12:30. He then said he may arrive later in a different car, but never showed up.

Daniel C.

Carlos did an amazing job! He communicated to me early. His response time was very good. He was able to diagnose the problem and fix my doors. He was very friendly. I would hire him again!

Nate G.

I almost don't want to write this review because I finally found someone who goes above and beyond, great work ethic, is reliable, and charged a very fair price for such a high level of professionalism and quality of work. Which seems to be very difficult to find nowadays.

My issue was that we had a roof leak a month ago during the rainy season, which is still going on as of now. We worked through our insurance, and our leak damage was found to be ""normal wear and tear"", so it was not covered. I called around, and searched and found that most companies charged thousands of dollars just to get up on a latter and throw a tarp on the roof where the roof was leaking BEFORE estimates of repairs start rolling in. Then, when I decided to look at handyman companies, I found that no one wanted to take the time to do a ""small leak"" roofing job, so we wasted a ton of time trying to find someone willing to work.

We then came across PRO&Master Handyman. Carlos showed up for our appointment and offered to look and see what the problem was. He found more issues, based on pictures that the insurance company did not provide, along with his own pictures that he took and documented for us for our records. Not only did he repair all of the leaks, but he also future proofed our roof for a further 10 years (after getting our approval to do so). High degree of diligence and thoroughness of repairs and identifying other issues on my roof that I didn't know were problems until he pointed them out. The best part about all of this was that not only did we stay in our budget, but we also received additional inspection and repairs that we would not have otherwise receive from anyone else for the very fair price that he charged. You don't see this anymore today folks. Carlos is the man! I will be contacting him for future jobs down the road.

Chris R.

Recently I found Carlos on Yelp for to repair my fascia. He provided me with reasonable quotes for different options of repairs, and did a great repair job. He also helped me repair some broken tiles on my roof and a bathroom glass ceiling leak, right before the rain came! From my chat with him during the repairs, I got to know that he's got extensive experience working on many different types of home improvement jobs prior to getting his license and starting his own business, including roof repair, electric, plumbing, pool repair, construction, landscaping. Carlos is sincere, honest, patient and professional. I am scheduling a couple other home improvement projects with him. If you are looking a capable and reliable handyman or general contractor for home improvement jobs, I strongly recommend you to contact Carlos.
TIP: when you go with him, you might want to allocate a bit more time for the repair window as he might come a bit late to your project - he could be spending more time on his previous project, as in my case. This might seem to some as not being punctual, but this shows to me that he does not just deal with the job, collect the check and go. He puts his quality commitment to the job.

Aaron S.

Carlos came over the same day we called to clean several drain downspouts that were fully caked with mud. We also had a roof edge tile that had fallen off, he was able to take a spare tile and put it up on the roof; he also noticed one other edge tile starting to come off and put it back in place. We are happy with his work.

James J.

5 stars! One of our shingles on the roof fell off and Carlos was able to come same day to replace it because rain was coming. Greatly appreciate the quick service.

Nick S.

Very easy to work with and showed up at the last minute to help seal my roof against an upcoming rainstorm. Went above and beyond to make sure everything would hold up. Will definitely call again for any issues in the future.

Tuan N.

Carlos didn't mind doing a small job while other handymen said no. He did a good job at a reasonable price. Back up by Yelp guarantee is a big plus. I think I've found a handyman for future repair and maintenance works around the house.