Proformance Roofing

Jorge M.

ProFormance Roofing

After I requested warranty repair work on September 15th 2023 from ProFormance Roofing.

Initially l spoke to Valeria from the warranty dept. explained the problem and was advised to send pictures of the damages for their warranty manager review and evaluate the problem which I immediately did and confirmed that ProFormance received the pictures requested.

Then on September 27, 2023 DeJon the Repair warranty manager called to come by personally inspect the damages and take pictures. I agree it to.

Before DeJon left on September 28th stated I'll get a call from Lidia from warranty department office by next week no later than October 4th to setup the repair date/schedule. Which never happened.

On October 5th, 2023 l contacted DeJon again since Lidia never called me. DeJon then informed me that his repair wood person Hector was on vacation for the next two weeks and to wait until Hector returned to schedule the warranty work.

I agree as I have not other choice we set that l a call back DeJon October 20,2023.

October 20, 2023 I contacted DeJon he informed that my warranty repair work was on schedule for sometime during the day on October 23, 2023 no time was specified or given after I requested estimated time.

And again that never happened as Hector never showed up either.

By end of the day Oct. 23, 2023 I contacted DeJon Repair Manager claim he couldn't reach Hector his wood repair man.

I told DeJon than my patience was running low he understood and stated was doing everything he can to take care of the problem.

I don't believe be true statement as I have not heard back from DeJon again or anyone from ProFormance.

That's unprofessional and unacceptable business' ethics.

In ProFormance they don't stand by their warranty or word and to say the least.


Happy to very Unhappy customer...

Mari H.

These guys were really nice, the cost was cheaper than I expected to replace my whole roof, they got everything done in under a month. My insurance had dropped me so this was really helpful in that I needed my roof replaced as soon as possible. I would highly recommend them.

Jacobo C.

I used Proformance Roofing 4 months ago (MARCH 2022). They replaced my 15-year-old roof which never had a leak. After hurricane IAN they send a guy to inspect a water leak and in 5 minutes he decided that they will not cover anything of the damage because of the Hurricane even if the damage is not close to the leak that I had during the Hurricane. I tried to call them many times and it was a nightmare to speak with them since all they say is that it was storm damage.

Be careful with this company, if something happened to your roof, they would claim whatever reason to not even come and check what may have caused damage to your roof.

Mike F.

Very professional business. Top notch service provider and saved me $$$$ on my roof replacement. Now I don't have to pay the New Higher Insurance rates.

Becky V.

There are no words on how thankful I am for this company. Not only were they very Professional, but they answered every question I could ever have. Chaz Williams went above and beyond when I started getting quotes for a new roof, to helping with the financing and such. When the workers were here they were friendly and the Foreman Dusty answered any questions and kept me up to date on what was happening. They worked till it was dark the first night ensuring that there was no nails on the ground and the cleanup was good. When they came back the following day I could not believe how fast and efficient they were. Then once again made sure that there was not trash and nails left on the ground. I would recommend this company to anyone that is looking for a roofing contractor that is fair and honest.

Regina D.

For such a large homeowner purchase, the customer experience throughout made working with Proformance a low stress experience. They delivered everything they promised - a quote that day, dropped off materials on roof the day before, workers on the roof by 7am less than a week later, passed inspection a week after that, and wind mitigation report completed 10 days later for insurance purposes. What more could we ask for?
James, the sale rep, was so easy to deal with and answered every question I had immediately. He stopped by when in the area to make sure everything was going well. After the county inspection and the wind mitigation inspection, James came by again to look at the roof himself. It was a smooth experience.

Gail D.

We would NOT recommend PROFORMANCE ROOFING company!
We had Proformance Roofing put on a new roof in July of 2018 after the hurricanes in 2017. We had an issue with the new roof but they made the repair and it was fine. This past February (2021), we noticed that the roof was dipping on the corner and called them as we were still within the 3-year warrantee time. They came out to inspect the roof and said the issue was not part of the 3-year warrantee. They gave us a Service Order of $1500.00 to make the repairs by adding supports on both soffits on that side of the house. After several calls, emails, the service manager came out to reinspect it. He stated that the person who wrote the Service Order was no longer with them and did not have a copy of it. We provide him with our copy and he said he would make the repairs. Once again, after several calls, text messages, scheduled appointments where no one showed up, they finally sent out 2 so called roofers who made the roof worse than it was. They then sent out another team but they only did half the work. One of the replies was ""The repairs on this job are done she's asking for extra work to be done now"". We were not asking for more to be done we just wanted the work that was stated on the Service Order to be completed. They happily accepted full payment for half the work!

Ahmed K.

Installed new roof, and damaged ceiling around pool and garage area, damaged gutters and dropped nails in pool, all pool floor rust spots from nails , new sky lights leaking in the attic, shingles on ridge not nailed, City inspection didn't pass for 10 days waiting for them to come and fix issues with installation.
Bad communication between company personal, each will tell you, will till manager and the contractor who THEY CONTRACTED THE ROOFING BUSINESS WITH , never get back with customer .
Never trust them, very bad company.

M J.

Tim was very responsive when I requested a quote and he stayed in contact with me through the entire process. Courtney and Marissa in the office kept me updated on supplies and other communication. Ron and the crew showed up bright and early every day and worked so very hard all. day. long. Every. Day. Ron kept me updated on the whole process of replacing the roof and the things they were doing to make the roof safe and look nice. I could not be happier or more impressed with everyone at ProFormance Roofing. This is not a fun home improvement project but a very necessary one and everyone at ProFormance was professional, kind, informative and made the whole process as painless as possible. I highly recommend ProFormance Roofing!

Karen B.

Ask for Tim - he was an awesome rep. Walked me through the insurance process and was on the ball. He even fixed an error that was an oversight on my part - at no cost. Can't say enough about this company!