Pro Roofing & Siding

Susan H.

Our new roof looks great. Chris.F was the job foreman and was always ""Grrrreat, like Tony the Tiger ""he would always say. Nice guy. He is dedicated to making you happy , very good customer service.

Joe M.

There were two errors in the construction of the gutters and gutter guards Pro Roofing & Siding installed for me that were discovered after the first rains. First, at a corner of the gutters and guards over my wood deck, it would continue to drip vigorously and create a puddle on my wood deck for up to 24 after the stoppage of rain. This told me that a lot of water was remaining in that corner gutter. Secondly, they failed to discuss that I would need flashing on each side of my chimney to push away rain from the side of my chimney. Now, I have gushes of rain on each side of my chimney. We tried for weeks to get them to come out to make the repairs. It was just constant texts and apologies from them, but no action. Finally, one guy did come out and he admitted that he could not fix it. He said the original subcontractors would need to fix it. That never happened. After even more complaining, another crew finally came out, dismantled my gutter and gutter guard in that corner and reassembled it. When they were done, I asked them what they did. They actually said they didn't know. So, nothing was resolved and nothing was ever said about the flashing. Adding insult to injury, they took out my mailbox upon main installation. Luckily, they had to come back the next day, so I was able to determine the replacement cost and withhold it from there final payment. I cannot in good faith recommend this company.

Marshall S.

Clark came out from Pro Roofing. He was very nice and informative, plus he said he had been doing this for 30 years! Seemed like a promising solution. He spent about two hours with us. Later we realized he wasted our time. Told us when to expect the estimate from him and he never sent it. He kept promising it the next day, next day... and then had excuses. When he did send it (over a week later), it was not close to what was discussed. All the details of the job, materials, window types, etc., were not correct. It was very frustrating! We did find a good company after leaning who not to use.

Andrew T.

I contacted Pro Roofing to investigate a potential roof leak and they came out quickly and were great. Crystal at Pro Roofing was extremely professional, right on time, knowledgeable, and a pleasure to work with. She gave us sound practical advice and never tried to push us on doing unnecessary work. I highly recommend Pro Roofing.

Tamara B.

Last year Pro Roofing did a beautiful job on my roof and they also painted my house. I noticed that it has been much hotter upstairs with my new roof and it should technically be cooler with a newly updated roof. I decided to call after a year to express my concerns and they were out the very next morning to address the issue. Much appreciation to the staff and to Chris the tech that came out for the determination to figure it out!!! Thank you!

Lori T.

Worst company I ever had to come out and give quote with drone. Then they say it's needs more work. Get up on the darn roof. Recommended by two people. Would never hire them. Scam. I wouldn't even give the one star.

Chrystal S.

BEWARE! TERRIBLE CUSTOMER SERVICE! If I could give them zero stars I would. Dealing with the company has been nothing short of a nightmare. We originally dealt with Scott earlier in the year to repair a leak over a bay window. After paying over $1,000 the leak was not fixed. We contacted them again and they had to come back out 3 more times! This is after the fact I had to pay someone else to come repair drywall and repaint, which was completely ruined as the leak was not fixed as promised ( waste of money and no care by the Pro roofing).My husband was dealing with Scott ( who was completely unreliable in responses) up until this week when he called and was informed that Scott no longer works for the company ( wow... thanks for letting all his customers drop) The girl who answered the phone when my husband was informed let him know someone would call him that day.. What do you know, no call. It took me calling back the next day to complain and ask for a manager to call to get a response. BTW.. they seem to use the same excuse every time you call that "" they just stepped out"". My husband talked to the manager and she was pleasant and assured us they would be out today to address our issues. This is where it gets worse... Kelvin arrives at our house and first tells my husband that its a siding issue and not the roof ( so what did you fix for $1,000 before?!) Then after looking at it again says they can fix it but will need a gutter guy to come out and it will cost us $500. I dont understand why he would think the customer is responsible for a problem they were paid to fix and obviously are not competent enough to do so. Kelvin had terrible customer service! He argued with my husband and said "" Im not Scott so dont be mad at me."" Excuse me? You are representing the company we have problems with and clearly dont stand by your work. He didn't even try to say "" let me see what I can do. I will talk to the manager"". Nothing. Argumentative and told my husband to ""stop spitting venom at him"" What kind of professional representative says that?!

I have never had such a terrible experience! I will be sure to let everyone know of our experience and if I were you I would use anyone else before them. We are now out $1,000 and still have a leak.

Debbie K.

Pro Roofing and Siding did a fantastic job repairing and replacing siding, replacing gutters, and painting the exterior of my entire house.
They showed up on time and worked tirelessly to make my home look awesome! They cleaned up after and left my yard looking just as it did when they started.
Cory and Hafid were there every step of the way to answer questions and make sure the job was done right!
I highly recommend this amazing company! I would hire them again!
Thank you Pro Roofing and Siding for making my home look new again!!!!

Madelyn A.

TAKE YOUR TIME AND MAKE AN INFORMED DECISION!

I contacted this business to get an estimate for what appeared to be a leak along the side of my roof. When it comes to the big roofing companies, they seem to be very similar in terms of their initial approach. You will likely get an immediate response, a follow-up e-mail confirming your appointment for the estimate and you will get a call from the rep when he is on the way to your home.

However, that is where things can deviate. For example, the rep can arrive as a salesman in his personal car wearing a polo and slacks or he can arrive as a roofer in the company tee, jeans, appropriate shoes and driving the company truck. I like the ""roofer approach"" because I need him ready to get up on the roof to do a complete and thorough inspection. You cannot deliver a thorough estimate if you haven't conducted a thorough inspection. The Pro Roofing rep simply could not conduct a thorough examination of our roof because he was dressed in casual business attire and not ""roofing attire"". The guy that we actually hired was able to give us a more detailed assessment based on his thorough examination of the primary area and the side area that can't be seen from the ground. When it comes to my roof, I can't leave anything to chance and I need to make sure that once it is repaired, there will be no subsequent leaks.

Another problem I had with the company was their estimate. They actually sent two estimates that were separated by repair of the underlying problem and replacing and painting of the boards and the actual repair of the leaking area. RED FLAG! I have one house and one problem so I only require one estimate. The repair estimate was fine and clearly written by the rep because it hit the key points that we discussed. However, that painting estimate was a real deal breaker since it contained the following, (cut and pasted):
Replace Damaged Siding
Item Repair damaged boards. Paint boards to match as close as possible.
Sub Total: $1,850.00

There was no way to even respond to this estimate, because it was so incomplete. (What boards, how many?, where are they located- front, side?). For that amount of money, you had better break it down and be specific.

Paint boards to match as close as possible, (not an option) they need to match the color of my house with the exact paint. Close enough is not good enough and not acceptable. Pro Roofing, you need to make sure that you request and use paint provided by the customer and then you need to explain to the customer how that paint may differ from the house paint due to weatherization. Although I knew this, this is still a conversation that should be had between the customer and rep since the rep has no way of knowing what the customer does and does not know.

Although there were some issues, I really could not award less than three stars because we actually liked the rep. He was warm and professional and he answered all of our questions. Although he was not really dressed for the task, he did pull a ladder out of his car and examine part of the damaged area toward the front of the roof. So he gets points for that.

Bottom line, We chose to go with the company that we thought would best address our concerns based on a very detailed estimate. Also, this was also the only company that gave me a follow-up call, (Pro Roofing did not), because I had literally moved this decision to the side as I was distracted by other matters. Smart move!

***Got a leak or a problem? Don't panic and don't make a rash decision. Take your time and make sure that you get a very THOROUGH estimate from a couple of companies.

Michael P.

Don't look any further, this company is the BEST!
Quality work that was done for exactly what was quoted. From the first call all they way through the work, they were professional, courteous and kept us informed of their progress - there were no surprises. The quality of the work is fantastic and my house looks great. I was actually dealing with a company that valued and appreciated my business - how refreshing! I highly recommend Pro Roofing if you want to be treated right and feel great about the quality of work to your home!