Priority Roofing

Elena R.

It has been a pleasure working with Niko from day one. He has been professional, respectful, responsive, knowledgeable and all around a delight to work with. He was so patient with me as I pondered choices and asked questions and more questions. And I'm so happy with my new roof! It's actually beautiful! I have already started recommending Priority Roofing.

D V.

Time to write a review for Josh (the sales person), Jayden (who coordinated the install) and the other clowns who run this company

1. their goal is maximum profit with disregard to their clients. Josh is fishing for insurance replacements which pays 30% above market and gives you in return a builder grade roof, the cheapest he can get. I had several roofs replaced through hail claims and never got a builder grade roof. It was not even a discussion with my previous providers. We always got a standard roof by default (At Priority what you and I call a standard roof they call it ""Architectural roof"" )

2. They hire the cheapest subcontractors.
During the install they dead dropped bags of shingles on the roof and laughed at it while we worried underneath about the structural integrity of the framing. They did a a very poor job at installing the shingles. Look at the pictures and judge for yourself. Jayden took a month to paint a few feet of facia. They damaged the gutter guard and have not done anything about it.

3. The Job is not finished - Josh has no control over the subcontractors and he is unable to have them come back to correct their mistakes. That is when from sales man he becomes roofer and tries to fix things himself. No comment.

Insurance replacement work is highly coveted by roofers because pays well above market. This is one more reason why such installs should be worry free for homeowners and go super smooth. Not with company. Do yourself a favor, stay away from this provider.

Harley M.

Our insurance company sent them out after the tornado. Their employee did not board up several broken windows; used our drill; used wood we bought to do it and did a lousy job putting a few patches on the roof. I had to hire a company to do it the right way AFTER they left. Then our neighbors complained because they were also SCAVENGING through yards taking items. NOT A FAN.

Adrian F.

A+ experience with Tom Keller at Priority Roofing. I knew I would eventually need a new roof and Tom's timing was perfect. I filed a claim with insurance right after a major hailstorm, which happened a month prior to my hail deductible doubling. Tom was extremely helpful and knew what had to be done. Even with a less than ideal policy, he made sure we left no stone unturned. After that, Tom was able to schedule my roof replacement for that very week. The crew showed up on time and finished a 2-day roof in a day-and-a-half. I was walked thru the process step by step. The communication was top notch. Needless to say, customer service was on point. The roof job was done exceptionally well, on time and with attention to detail. They cleaned up really well afterwards too. I highly recommend Tom Keller and the Priority Roofing team!

Courtney M.

I'm thrilled with Priority Roofing and especially Kirk. My roof was installed yesterday and was handled professionally and Kirk communicated every step of the way, which I really appreciate. Kirk and his crew overcame obstacles and repaired items and left my property better than it was before. I'm so happy I chose Priority and KIRK! It was a superb experience. Shout out to Jacqueline leading the install crew, great work. Lastly, the cleanup was impeccable!

Gwen R.

I had an agreement with Fernando Hemkes to manage all repairs to my home after a hail storm Sep 2023. I needed a new roof, new siding and a few other repairs. Fernando told me he would manage all of the work and deal with all of the contractors. He stated that my insurance company is a good one, very generous. He submitted several supplements after the initial estimate and my insurance company paid every one of them. Once roof & gutter work were complete (work was good and I was pleased), he backed out of doing all of the other work and tried to walk away with about $3,800 of my money I needed to repair my siding. He & his work lead, Jake, sat down with my huband and I to go over numbers and had a document pulled up on a laptop across the table from us, impossible to read. They proceeded to tell me that insurance companies do not want to pay anything, after having previously told me mine was generous. They said their company had done an audit and found that we still owed them over $900 but they were going to ""do us a solid"" and not charge us. I knew the numbers did not add up and their invoice to me did not match their invoice to my insurance company. I persisted and repeatedly asked for copies of detailed documents until they finally found a big mistake and returned most of my money. I wonder how many other people they took advantage of who were not as persistent as I was.

Mari R.

I am so happy with my new roof! The service was wonderful and Josh Cobb was extremely helpful and informative! Thank you so much Josh!! Recommend Highly!!!

Lisa B.

Nick Wright with Priority Roofing EXCEEDED our expectations in every way! We contacted 6 roofing companies and Nick was the most thorough, professional, friendly, and honest person we met. He did everything he promised and more. He has excellent communication skills and response times; his estimate was competitive and the lowest without any ""adjusting"" to ""beat the others""; he scheduled us more quickly than expected; got our 2 story roof completed in one day; AND the clean up was absolutely amazing!! He serves our community as a fire fighter and our roof was done the morning after he was getting off from his long shift and he not only was here to supervise, but also offered to help us move our patio furniture off the grass and back onto the patio at the end of the day. I declined his generous and thoughtful offer - his day had been long enough! Nick goes above and beyond in every way and I can't recommend him highly enough!

Lisa H.

Saw Jordan's sign at a neighbor's house and contacted him. He was initially very responsive, went to the property to prepare a quote, and then I never heard from him again. Numerous texts & calls but a full voicemail. Left two messages for him with the office manager, then twice tried to get any other salesperson from the company to call and never heard anything from anyone. I've never seen a company struggle so much to return calls for prospective customers, especially after repeatedly promising return calls within 24 hours. Can't confidently say they would follow through with a job if they ever do provide you a quote.

Cesar G.

After a hail storm we had Jason and Missy come and help us, they walked us through the whole process. They are a great Duo both are extremely knowledgeable in their work.

Jason was our main point of contact.

He, updated us on the process and walked me through the required steps to get through the insurance.

If you get the opportunity to work with either of them it should be a smooth ride!